whilst this review is not a good one it is factual and truthful. i feel you will not use my review because unfortunately it isn’t a positive one . i have kept photos of problems in case i need them for future actions that maybe needed. public areas not as promised in show home documents. customer services are too slow always in meetings, away on hols or false promises given.value could have been better as so much money had to be spent post purchase.i paid an extra three thousand for a gold kitchen but the hob is the cheapest on the market and the sink only 100 each in Wickes even cheaper for you buying in such bulk. i have had a cheque to buy a new sink but feel compensation is due as i have had so many problems since moving from Amersham to this house. the point was to have a new home under guarantee as i get older with no work to do but it isn’t finished YET .garden took months due to drainage being needed.lifestyle is quite good but I could live the dream if outsides were up to promised style as per sales office documents which is why i picked David Wilson homes. Opposite outside my house has still not been completed it’s two years now! documents promised an orchard area with bulbs and wild flowers nor has my front garden. i was promised by Laura and A1 gardening that the outside plants, stones would be renewed and railings put up as i get so much wind down the road. the walkways still not completed on 2.1 . The landscaping has been left half done by M . Kelly who are on next phases ??? the bus route is great, very helpful. post boxes needed. only one put in so far after two years.my roof had to be repaired as tiles were put on green therefore they have cracked and broken. 11 new tiles were replaced. it was covered by yourselves but my previous homes roof was and is still good after 40 years as it was put on correctly.the staff on site are really good. polite and helpful especially show home staff, however you have trouble keeping site employees as they were not happy this leaves your purchasers with no one to turn too. the purchasers now have formed sub groups and committees to bring weight to our complaints who meet fortnightly . some purchasers are not having their needs listened to or are in receipt of cheques issued as sweeteners to pay for their works personally, the next step is the media and the press. fed up asking for things to be rectified. should be perfect when given the keys?? we as new purchasers know about snagging but you as the builders are only as good as the people you employ to carry your good name forward. a good reputation doesn’t take long to tarnish does it?could be great, do help more you are good at selling but customer satisfaction is key to staying in business long term. ex customer service / personnel myself.
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Please tell us what you like and dislike about this area:
excellent location, lite streets, good railway , bus links and near important motorways. the Aylesbury town is expanding rapidly with pubs,eateries of all types cinema and theatre too. the council is a caring one, always holding locals events for families of all ethnic origins. altogether a better area than i thought. could do with more police officers to improve some bad behaviour locally.
Please share one thing (or more) which you wish you had known before you moved in:
i was not told of the houses being built on a flood plain by yourselves or your solicitors who acted for me. i lost a year of my life getting drainage and other improvements corrected with workmen in and out of my property. i have no access to the garden so they had to come through my home.