About Apt Living

Apt Living is a property developer that creates compact and design-led new-build homes in carefully chosen locations. Apt Living schemes come with a concierge service and bicycle storage, and some feature extra onsite amenities such as a cinema, gym and residents’ lounge.

Apt Living developments

Apt Parkview is an Apt Living property in Hounslow, overlooking the sweeping greenery of Parkview. Incredibly well connected, this huge apartment block neighbours the A4 flyover and is a 20-minute walk from Chiswick’s glamorous town centre. Expect compact residential units with clever storage solutions.

Apt Living reviews

The flats have a distinctly flatpack feel and perhaps it’s just me that thinks internal bedrooms are highly questionable – in spite of the large glass pane between bedroom and sitting room. Compact living means a multi-purpose main room so the kitchen is stretched along one wall but the developers have taken advantage of impressively high ceilings to fit high-level storage (have a stepladder handy!).” – HomeViews Property Pro on Apt Parkview.

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Number of Developments

1

Ratings

1.51 Rating

Rating (based on 6 reviews)

Excellent

0.00%

Very Good

0.00%

Average

16.67%

Disappointing

16.67%

Very Poor

66.67%

Developments

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Apt Living reviews

Reviews

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Apt Parkview has had a major turnaround

I moved into this property in early March 2022. I think the low score for Apt Parkview can be explained by its unfortunate beginning with the previous owners, who, I understand, did not pay the management staff, leaving the place effectively un-managed for a good half a year at least.

As soon as the new building management was appointed, every problem area from malfunctioning lights in the carpark to unmanned concierge desk, began to be investigated and solutions put in place, some of which necessarily took a long time, such as the issue with the heating system took multiple visits and multiple contractors to fix, resulting in no heating for some residents (myself included) for several months in winter.

I have observed signs that the current management team is being proactive and very conscientious in turning Parkview into the kind of property that we would like to call home. They called in specialist to ensure all the building codes such as fire-resistant doors and alarms, and the air-con system is maintained before the warmer months approach. We now have regular residents meetings, organised by the management team, I understand, although I have not participated in one due to my travels.

On that note, I have to commend the building manager, Roberto, who has always exceeded expectations ever since he joined the team. Whether it is replying to an email or following-up on an enquiry that he may not be privy to the answer immediately, he has always been prompt and helpful, exemplary in every way. I can only hope that the management company realises what a gem he is to the wellbeing of the property and manages to keep him motivated and rewarded. His colleagues, such as Igor, and I wish I could remember all their names, are also helpful and conscientious in executing their duties, taking the cue from the leader no doubt.

In terms of facilities, I like the rooftop terrace with outdoor furniture the most. Others such as the sitting area on the floor, the cinema and gym I have yet to enjoy. But no doubt, these could be welcome facilities to some tenants.

Please tell us what you like and dislike about this area:

As far as location goes, it’s not for people who want to live in a village-y type neighbourhood, where cafes, news agents and charity shops are downstairs on the street. We are right under the M4 but the back of the building is adjacent to a beautiful park: Gunnersbury. The feeder bus, H91, to the tube station of the same name is also right outside the building. Now, H91 is also the most unreliable when it come to its schedule of operation, but you cannot blame this onto the development. When it runs, it goes on Chiswick High Road where you can find all kinds of interesting shops, chain stores, restaurants, cafes, and the pub where Chiswick Comedy is based. Gunnersbury Station offers both the District Line and Overground, the only problem with its location is if I don’t get the H91 to get there, I have to walk past the big Chiswick roundabout and takes a good 15 minutes. We have parking on site, so it’s a matter of your tenancy agreement if it’s included as part of your rental.

Not many places in Greater London offer this convenience. As for the once-a-week bin collection, it’s clearly not enough for a property with close to 300 families. Again that is the problem of the Council or whoever is in charge of rubbish disposal. I can’t speak for units facing the M4 with windows that won’t open, in order to shield the noise and dust, presumably, but the back units facing the park are often so quiet that all you hear are the birds and your neighbours on either side – the latter unavoidable wherever you live in urban areas. We all get carried away from time to time, I suppose.

Please share one thing (or more) which you wish you had known before you moved in:

My views on this point maybe a bit too philosophical for most people, and I apologise in advance for not being helpful. There have certainly been things I moaned about ( my air-con was broken for over a week when it was 40 degrees in London last summer and my heating didn’t work from early January until March 2023) and while these are not the acts of god, you couldn’t have foreseen these shortcomings at any sort of viewing. All I can offer is a reminder that there is no perfect rental, London or wherever, and we must choose with our eyes and ears wide-open and go by what is the most important to us. Prioritise our wants and un-wants and choose accordingly.

How has the building management responded to any problems or issues you have raised:

You can see my comments in my answer to the property review question above.

But to reiterate, and in summary, the building management and maintenance team under the leadership of Roberto, has been exemplary in their responsiveness and professionalism, since they came onboard. People may not like that problems do not get solved overnight and therefore put the onus on the current team, but realistically this property has not been managed for far too long for its deeply entrenched and much neglected problems to disappear immediately. It is not fair for us to ask for miracles, even when we pay rent every month.

4
Facilities
3
Design
3
Location
4
Value
5
Management
User submitted image of  Apt Parkview , TW8
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Abandon hope all ye who enter here….

Beware the heavily photoshopped marketing fluff – this is a development on its knees, stymied by unresponsive and unhelpful managing agents (of which there seem to be several). Ask a simple question – get no answer whatsoever. One gets the impression they have bitten off far more than they can chew with a development of this size.

A large number of residents received post-dated bills for air conditioning and heating, having never been told that these were billed separately. This is a system that can magically turn itself on without anyone being present.

Then we have the withdrawal of communal facilities such as the gym and the roof terrace on the basis that some residents had allegedly not paid their rent. In a style that North Korea may be proud of, the transgressions of a few seem mean all shall be punished. You’d actually think we were in their protective custody rather than rent-paying clients.

Then there are other issues such as design and cleanliness. At one point, people appeared to be fly tipping in the car park, such was the appalling level of cleaning taking place there. The communal corridors are fairly filthy too – the carpets would make some of the more salubrious Wetherspoons look palatial, sporting stains of a dubious and nauseating nature.

The flats themselves appear pleasant on first viewing, but the walls appear to be made of balsa wood or cardboard, so you can hear almost everything your neighbours are doing. Despite there being a clear problem of drug smoking in the block, that only seems to warrant a stern notice on the residents app and email, threatening severe sanctions but doing little else besides.

Do not be fooled by the apparent good value of this place. Lettings agent show you the best bits (of which there are few) and wash their hands of you once you move in. There are currently about 100 tenants who are getting organised to force the landlords to up their game, potentially using the legal route if necessary. The local MP is going to raise their conduct in parliament too. If you fancy chipping in to the legal bills though, please sign up for a tenancy here. We’ll take all the support we can get.

Please tell us what you like and dislike about this area:

You expect the motorway to be noisy, so rent a flat at the back. In summertime there are weekly concerts in Gunnersbury Park with sound tests in the days leading up to them. Unless you like 12 hours of bass, the only option is to go on weekends away. Because the security has been cut back, the car park is something of a crime spot. And it’s not advisable to go walking in the park behind at night either.

Please share one thing (or more) which you wish you had known before you moved in:

This is very simple – you will be presented with a very polished property in order to get you to sign on the dotted line. Don’t believe a word of it. Not a single word.

How has the building management responded to any problems or issues you have raised:

A wall of silence has met most of the problems reported. With several companies involved, there is quite a lot of finger pointing towards others. In fairness, when I have reported minor issues, these have generally been addressed quickly but if it’s a bit trickier (such as rogue bills) then silence prevails!

1
Facilities
2
Design
1
Location
1
Value
1
Management
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Steer clear unless you’re desperate!

I would advise you to steer clear unless you’re desperate! All of the issues around noise, ASB, drug use, rubbish in the grounds, previous issues with the air conditioning, fire safety just don’t stack up against the decent facilities and being so close to the park.

Please tell us what you like and dislike about this area:

Let’s start with the good – decent free gym (at least when the previous owners didn’t close it for a few months in spite at a few flats not paying rent), rooftop terrace (when people aren’t smoking weed up there) and helpful concierge (one particularly great one whose name starts with S – she knows who she is!). The apartments are modern with high ceilings and lots of storage space.

Getting to the bad – the main reason I am not renewing my tenancy here is the utter lack of noise insulation. I viewed when the development was half empty so didn’t realise at the time. The walls are paper thin – imagine your master bedroom wall is your neighbour’s kitchen/living room wall. Fancy being jolted from your sleep by someone using the microwave or pushing a plate back into the cupboard? That’s what you’ll get at Apt! Enjoy listening to next door’s TV or your neighbour coughing all night! If you’re lucky enough to have neighbours who are as quiet as a mouse, watch out for your downstairs’ neighbours – sound travels up so you can enjoy hearing those conversations!

They’re have been a number of issues here with the previous owners – it’s got better with the administrators and new building manager but there is still an unresolved question regarding AC charges (make sure you ask about those!), fire safety, anti-social behaviour including excessive noise/music and drug use.

Please share one thing (or more) which you wish you had known before you moved in:

View at a busy time when other people are home, so you can gauge the impact of noise!

How has the building management responded to any problems or issues you have raised:

Much improved service under the administrators, hopefully continues under the new owners once the building is sold…

3
Facilities
1
Design
3
Location
2
Value
3
Management
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My deposit money withheld by the developer for over 3 years whilst the developer is renting my flat to other people

Reserved my flat in August 2018 with the delivery/move in date December 2019. The last communication from them I received in March 2020 explaining that they are processing valuations in sequence and they would let me know progress on my flat. I haven’t heard from them since and no reply to any emails I have sent since either. They keep my deposit and It really affected my living situation as I resigned from my flat I was renting long term and was left struggling with temporary accommodation during the pandemic. I cannot believe such negligence can be taking place!
Up till now – November 2021 – the developer still withholds my deposit money, rents my flat out and provided me with a settlement document that conditions returning my money on removing my reviews and remaining silent on what I have experienced.

Please tell us what you like and dislike about this area:

Stadium, Park and an elevated motorway in a direct proximity

Please share one thing (or more) which you wish you had known before you moved in:

I wish I never came across this development

How has the building management responded to any problems or issues you have raised:

I was ealing with the developer and they remained unresponsive for over 2 years whist withholding my deposit money and renting my flat.

1
Facilities
1
Design
1
Location
1
Value
1
Management
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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