The house I purchased is a decent size. However, I feel the internal layout could have been better utilized. They also made lots of really unusual choices regarding where the electrical sockets are. For instance, the light switch in the landing is in the middle of the landing and not next to the door. The light switch in the kitchen is behind a door, so you have to walk in the room and close the door behind you to turn it on when it could have been on the other side where you would have thought it would have been.
The house was VERY basic. In 2015 I bought a new house from Barratts which had as standard electrical shaving sockets, boor bells, intumescent strips around the internal doors etc. So I assumed this was all normal. I was wrong, Taylor Wimpey houses are as basic as they come.
For anyone who doesn’t know, developers try to get the houses they are building finished before the end of their financial year (December 21st for Taylor Wimpey I believe). My house was clearly a ‘rush job’ to get it finished in time. There were so many snags it was ridiculous and many of which still have not been rectified over 2 years later.
There was clearly no on site quality control. For instance, the builders forgot to put any sealant around the bay window where it meets the wall. Several months into living here we had some fairly severe rain which started seeping in through the bay roof and into the living room. I called their ‘help line’ and they said they would send someone out within a couple of weeks!
Another issue was where they left an open drain under the kitchen units. Over the course of about 18 months a nasty smell had developed which was progressively getting worse. I called TW and told them something wasn’t right. Eventually they sent someone out who opened the kitchen cupboards and said “looks fine” and left. After a couple more months I was considering moving cause I couldn’t live with that smell. I did some investigations of my own and found an open, uncapped drain under the kitchen units! So for almost 2 years my family which includes a toddler was breathing in sewer gasses! I never did get an apology.
The day I moved in, the asphalt/tarmac (I don’t know what its called) driveway was absolutely filthy with building runoff (plaster etc). The fact that they thought it was acceptable to hand over a property in this condition says a lot about their level of quality and what they think of the customer. Anyway, these stains were ground in and didn’t simply wash off. Anyway, after months of complaining about it, they finally sent out a contractor to jet wash it. They guy blew numerous chunks out of the surface with his high powered jet wash. I complained and said they need to fix it as they have charged me for a new house which is in second hand quality. At first they said no. I continued to push it and finally they said yes they would fix it. Well, that was about 18 months ago and I am still waiting. I chase it up regularly also but nobody cares.
I bought the house off plan and as such could choose my kitchen. Their range of standard ‘free’ kitchens are the most basic, nasty kitchens on the market. So we paid an additional £1000 to upgrade the kitchen. After living there a few months I noticed a chip in one of the cabinets. Its at a low level and easy to miss. I only noticed it when I was on my hands and knees cleaning the floor. I was within my two year period where you can raise faults and get them fixed (yeah right) so I logged the issue and asked them to send me an undamaged door. Well, the lady who I was dealing with said “why didn’t you log this sooner”, basically accusing me of damaging the kitchen unit and now trying to get a new one for free. She said no, we are not going to change it for you!
Believe me, the second they have your money they no longer want to know. They are an awful builder with no on site quality and their attitude towards their customers are a joke. They do not honor their two year agreement and to be quite frank I have considered taking them to court.
If you are going to buy a new build, do not go with Taylor Wimpey.
Please tell us what you like and dislike about this area:
The area itself is not too bad. Ideally you need a car to do anything as the shops are a bit too far to walk to comfortably. I personally drive so I cant comment on the transport but there is not a train station nearby and I don’t believe the local bus stops would take you directly into Birmingham without switching somewhere (but I could be wrong about that).
Please share one thing (or more) which you wish you had known before you moved in:
Just how poor their quality and after sales are. I expected some snags but not to this degree. Also, you always read how poor after sales teams are with new build properties but I can tell you first hand that these guys are the worst. They don’t want to know, they don’t honor their obligations and they fob you off. Worst builder on the market and I will make it my own personal goal to spread that message as much as possible.
If there is one thing you would change about your flat or property what would it be:
In short, I wouldn’t have bought it. I would have gone elsewhere to a different developer. However, if that doesn’t answer the question, I would have changed the internal design to one which is more sensible i.e. better room lay out’s, sockets in more sensible locations etc.