About Swan Housing Group

Swan Housing Group is one of the UK’s leading regeneration housing bodies. Founded in 1994, it operates across East London and Essex, providing affordable, quality homes for rent and to buy. Swan Housing Group manages more than 11,000 homes, with 6,500 new units in the works and an aim to provide 10,000 more by 2027.

Swan Housing Group developments

Blackwall Reach is a joint venture from Swan Housing Group and NU Living. Planning magazine dubbed it the ’50th largest regeneration scheme in the country’, and it’s a project that’s transforming 20 acres of land in Tower Hamlets’ Poplar. Previously a 1960s housing estate, Blackwall Reach will deliver 1,500 new homes when complete.

Because this area of the development is on the north-east end of the Isle of Dogs, an area of East London circled by a bend of the River Thames, lots of places are easily walkable, too. Billingsgate Fish Market is a five-minute walk, for example, and Canary Wharf is about 15 minutes on foot. Just over the river is the O2 Arena, which sits proud on the Greenwich peninsula. You can see it from lots of the apartments.” – HomeViews Property Pro on Blackwall Reach

Swan Housing Group reviews

You can read reviews from Swan Housing Group residents on HomeViews. Do you live in a Swan Housing Group development? Leave a review here.

Number of Developments

4

Ratings

3.73 Rating

Rating (based on 79 reviews)

Excellent

24.05%

Very Good

36.71%

Average

31.65%

Disappointing

3.80%

Very Poor

3.80%

Developments

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Showing all 4 developments

Swan Housing Group reviews

Reviews

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Showing 79 reviews

Blackwall Reach – an upcoming young professionals area

I must say the managing company is pretty expensive and I wouldn’t say they are the most efficient. Having said that, we haven’t had any major issues in the flat; the flat itself is large for central London (zone 2) which is the reason we bought it. Design is also winning for us, a very pretty red brick on the outside, no problem of scaffolding and inside the design is good with a storage space that has been characterised as an extra bedroom size by friends. The winter balcony can also serve as a dining room or extended living room or bedroom. Different people have done different things with it.

Please tell us what you like and dislike about this area:

Overall Blackwall Reach is positioned in the heart of Blackwall with Blackwall DLR being seconds away while East India DLR, Poplar DLR, Canary Wharf DLR and Jubilee and eventually Crossrail being minutes away. So links are amazing here. Also, Canary Wharf is so close that makes the 3 different malls it has and the numerous bars and restaurants very accessible. The business centre is also less than 5 minutes away offering F45 training, yoga, pilates, physiotherapy, sports massage studios, coffee shops, one of the best ice cream shops I have tasted with greek iced coffee (you really need to try this), italian restaurant Salento and its new deli shop and a newly announced whiskey bar. Don’t forget the nails spa, bubble tea, dock cafe right under the Blackwall Reach buildings. Unfortunately there is no parking on site but in the business centre there is underfloor parking and of course you can have residents permits for the area. Bin collections were horrible in the beginning but have now improved a lot with new, bigger bins provided for us and more regular collections from Tower Hamlets. We are not street facing so I would say the traffic noise is to the bare minimum, if any. Anti-social behaviour exists, not in great extend but we had the odd occasion where someone was blasting music very late or dodgy people in the streets, however, we fortunately haven’t encountered any issues on a personal level. The community that is being built here with young professionals is pretty amazing and I hope for more of those around and some good nurseries etc.

Please share one thing (or more) which you wish you had known before you moved in:

Bad: Funnily enough a lot of the issues we had with the bins was because people don’t dispose their rubbish properly. So, if you are to become a new neighbour, please be considerate about this.

Good: Explore the area! It’s much better than we thought initially. Definitely walk around in the business centre at different times, even night time, it’s so beautiful and has a few things to offer.

How has the building management responded to any problems or issues you have raised:

They respond quickly saying they are busy and then you have to chase them a lot in order to get a response. We are currently still waiting on the 2 years guarantee form we filled for them to check on a couple of things. We sent that 3 months ago followed by a couple of emails and we are still waiting on a response.

4
Facilities
5
Design
5
Location
4
Value
3
Management
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Aesthetically it is quite average

The design of the building:

Aesthetically it is quite average, but practically the building is well insulated.

Building management:

Concierage staff on the reception are lovely and pleasant. Security could be improved though, as often the door left open.

Property management:

They consistently fail to deal withanti social behaviour and drug use within the building. Whilst always asking for our feedback, they do little to implement it or to pressure local council to recycle our waste properly!

Facilities:

Unfortunately, my property doesn’t have any facilities.

Please tell us what you like and dislike about this area:

The local area is pretty good. There is a good range of shops withink walking distance, however there needs to be more green spaces and better prevention of anti social behaviour.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known the level of traffic noise that can be heard during rush hour.

How has the building management responded to any problems or issues you have raised:

They do respond but often the answer isn’t satisfactory or making a difference.

2
Facilities
3
Design
4
Location
4
Value
3
Management
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Looks like a junkyard/landfill

If you are planning on moving here, RECONSIDER! This development has a huge waste management problem, the bins are located at the entrance & there are piles of disgusting bins on a daily basis. This development looks like a junkyard. This has been going on for 2 years with no resolution whatsoever. The council and developer refuse to relocate the bins to a separate bin room. And the bins remain as the centrepiece of the development. It’s disgusting and won’t motivate you to go for any walks or invite anyone over. People living here are too ashamed to invite friends and family due to the piles of bins stacked. If you have any plans on moving here, please come for a viewing at least on two separate days as the agent might try to trick you by bringing you here on the one day the waste has been cleared away. We are moving away due to this reason although we love the apartment. But living in a junkyard is unacceptable considering the property prices. I’ve attached images.

Please tell us what you like and dislike about this area:

The apartments themselves are nice but the outdoor area is full of filthy bin bags flying everywhere.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about how there would be mountains and piles of bins stacked high with a horrible stench, right at the entrance, on a daily basis. Please don’t make the same mistake and come visit the development on different days.

How has the building management responded to any problems or issues you have raised:

Horribly. Hera management, Swan and tower hamlets council refused to deal with the waste issue properly.

1
Facilities
1
Design
1
Location
1
Value
1
Management
User submitted image of  Blackwall Reach, E14
User submitted image of  Blackwall Reach, E14
User submitted image of  Blackwall Reach, E14
User submitted image of  Blackwall Reach, E14
User submitted image of  Blackwall Reach, E14
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Still a work in progress

The management is a complete joke. They act very cheap and take forever to fix anything. We’re paying thousands in door maintenance because they don’t want to just change the doors to a better one.

We’ve been asking for 24/7 concierge forever and they are still dragging their feet. Same with getting a K9 patrol to rid the area of drug dealers and other ASB.

Be ready to have to escalate and chase regularly to get them to do anything; and when they send someone to fix something watch them like a hawk because chances are they will break something else while attempting to repair your snag.

Please tell us what you like and dislike about this area:

the area still has issues but they are being slowly addressed; this is a very well connected development with almost instant access to the cycling lane, DLR, bus station, or highway. It’s very convenient no matter your favourite mean of transportation.

Republic is very nice with several spots to grab a coffee or dessert and more shops are due to open soon, which is lovely.

The main pain point is the anti social behaviour still happening right there; this is still a hot spot for drug dealers, and we have an ongoing issue with anti social driving, especially during the weekend
The bin collection is a joke and is still a problem. For some reason someone decided they putting the bins right in front of your building entrance was a good idea so you are greeted by mountains of rubbish regularly. The council is catching up and I did notice an improvement in the last couple months but it is still a work in progress.

The apartment are very nice, good surface for the price but watch out for snags and defects; and you really need to harass management to get them to do anything.
Poplar High street will change soon so I hope the new layout and other improvements will help.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I visited the area after lockdown. We came when almost no cars were out so the area was very quiet.
With everyone back to normal the traffic noise is constant, and distressing during the weekend.
We had to budget for more soundproofing to make our flat liveable.

How has the building management responded to any problems or issues you have raised:

They are very slow to address any issues we have and we had to threaten to sue to get them to finally do something.

2
Facilities
3
Design
4
Location
4
Value
1
Management
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