Story Homes

Please tell us about the good and bad aspects of living in your local area:

We bought our Story Homes house and have had nothing but issues with our garden flooding since the day we moved in. The garden was left in an awful state, uneven, full of rubble, clay and standing water. We have photos from the day we got the keys showing flooding coming through the rear retaining wall. Despite raising this with their team (and even getting an apology from their own site manager), Story Homes is now refusing to take responsibility. They've tried to blame our landscaping even though we only added artificial grass after repeated flooding, and even laid it on a proper sub-base because the soil they left was unusable. We've had two independent surveyor visits confirming the drainage is inadequate. NHBC have told us to formally complain. We've handed over photographic evidence, video, CCTV footage, weather reports and the surveyor's findings. Still nothing. One of their field managers even told me it's the homeowner's job to install garden drainage. Are you joking? That’s what we paid them for. Their attitude has been dismissive and patronising throughout. Don’t buy from Story Homes unless you want to spend thousands fixing their mess.

Please share one thing (or more) which you wish you had known before you moved in:

How poor the aftercare team are, once they've got your home they dont care about you one bit

What is the best feature of your home:

Not the garden and the lack of drainage. Its awful

Please tell us about the good and bad aspects of living in your local area:

Excellent location for town , shops bars and places to eat etc . Our street is quiet of traffic with it being a culdesac.

How has the building management responded to any problems or issues you have raised:

Home group have been great so far with the damp issue that isn't their fault. Still waiting for works to be completed

Please share one thing (or more) which you wish you had known before you moved in:

I wish there wasn't a damp issue . Also lots of traffic getting off the estate and a lot of careless drivers .

Please tell us about the good and bad aspects of living in your local area:

Good development with nicely designed houses. Good location with amenities close by. Several developments in progress or being planned in the area so slight concern about the infrastructure.

How has the building management responded to any problems or issues you have raised:

Responsive with some aspects, often needed chasing.

Please share one thing (or more) which you wish you had known before you moved in:

That the houses have shared gardens - don’t like that aspect of the design.

Please tell us about the good and bad aspects of living in your local area:

The estate is set back from the main road. Shops and pubs are within walking distance and there are plenty of walks you can go on. Schools and buses are nearby and you are on the edge of the motorway which is ideal. Great area to live in, spacious, clean and noise free. Lots of green areas and fresh clean air.

How has the building management responded to any problems or issues you have raised:

Response time to any snags or problems in the first two years is very good, please you have the help of NHCB if you come across more serious problems.

Please share one thing (or more) which you wish you had known before you moved in:

Wasn't very clear on the final design of the house and wanted to make a few changes, which you cannot do as they have to be made to their spec, ridiculous as you are buying a new house from ground up so surely you should be able to make minor changes

Please tell us about the good and bad aspects of living in your local area:

Canal walks with lots of green spaces so ideal for dog lovers. Great sense of Community and a vast range of activities throughout the week for the young and the not so young. Buses to Railway station/town centre are twice hourly. Plans for a local train station and the opening of the new bypass will make the Fylde coast more accessible.

Please share one thing (or more) which you wish you had known before you moved in:

Living at Waterside is like being on holiday every day of the year with the Canal walks, green spaces and vast range of activities at the community centre.

What is the best feature of your home:

The best feature of my Home is it's beautiful Location.