About Miller Homes

I don’t think they have made enough allowances for visitor parking and parking for residents on main access roads is inadequate and poorly designed, as a result there are cars parked on both sides of the road so creating a single track, zig zag in areas, this could have been avoided by including lay by or bay parking to keep carriageway clear.

Design is generally good.
There are very few facilities except for a small children’s play area… not hot tubs or swimming pools unfortunately ?

Property management of communal area is very poor, even non existent, we are hoping this will change once construction is completely finished although we have been here for two years and not much has been done to maintain grassy areas, flowers / trees

Please tell us what you like and dislike about this area:

Tetbury is a lovely little town with plenty of character and charm, a few pubs, could benefit from greater range of restaurants.

Good access to countryside and local walks.

Via road it has good access to larger towns, eg Cirencester, access to M4 and M5 motorways also reasonably good.

Please share one thing (or more) which you wish you had known before you moved in:

When we viewed our house they were not building and of the neighbouring properties, initially when the three storey townhouses went up all along the edge of our garden I was a bit surprised but I got used to this and it’s not an issue, I would say it’s worth studying site plan before buying a new build property, something I didn’t do.

What is the best feature of your home:

Light and airy feel, our house feels open, spacious and inviting, doors onto the sunny garden help with this.

3

Facilities

3

Design

4

Location

4

Value

2

Management

The building it’s self is well designed with a good amount of space and a homely feel. However, after moving in problems that arise from the home haven’t been dealt with well at all by Miller Homes. It’s hard work to get in contact with the Site Manager, large concrete sewer pipes have seemingly been abandoned outside the front of our address and an ongoing issue with poor water pressure gives the impression miller homes do not care, the arranged plumbers never turned up and we still have poor water pressure. Miller Homes contractors have also stated that common new build issues such as popped plaster are natural wasteage for the home owner to fix when other reputable builders will come and fix these issues.

We were provided two visits to check for initial problems which we were grateful for, however as above rather it felt like certain issues with the house had to be argued for with the site manager as
opposed to just fixing the issue. The quick fixing also ends after these two visits, once you go onto customer care it’s a lottery as to when you will get a response from them regarding your complaint and as to whether a contractor will actually turn up.

To top it all off, we suddenly discovered that our very narrow access road was never blocked by cones. Only by speaking to workers ourselves did we find out they were going to surface the road on a Friday during the day. No notice was given to any of the residents despite them planning to start blocking our only access road at 8am. They stated they were out pamphlets and this never happened. They then changed the day and the road was blocked. Fortunately most neighbours had moved their vehicles in advance due to my warning. We complained to the on site representative regarding this and despite being over a month later I’ve yet to have any come and speak to me or apologise for what seems absurdly poor customer service and common decency.

Please tell us what you like and dislike about this area:

Location is good with local shops only across the road and a good restaurant and bar. Traffic noise can be quite loud with a number of vehicles using the connector road to the A6 as a speedway with no speed bumps to stop them.

Please share one thing (or more) which you wish you had known before you moved in:

It’s hard to decide whether to recommend Miller Homes or not. This is my first home and on the whole it’s a great house that I am happy with in terms of its building etc. However Miller Homes it’s self and it’s contractors are what feels disappointing and it feels as though they just move onto the next project whilst failing to sort things ongoing at the current site

How has the building management responded to any problems or issues you have raised:

Ups and downs. Many initial problems were sorted by building management on our initial check ups, however some longer term issues are still ongoing. The site manager stated he knows how to run a site, but still hasn’t moved to obvious and very large concrete pieces of piping. I appreciate he has other areas to manage and run but these are not hard to miss?

Please tell us what you like and dislike about this area:

Local area is generally good, with good transport links and a small range of good quality amenities close by, a wider range of amenities a short drive away.

Please share one thing (or more) which you wish you had known before you moved in:

That ongoing development of the site would be conducted with so much disruption, discourtesy and complete disregard for our ability to actually live in and enjoy the property.
Also, that as customers directly affected by their actions, due to their apparent unawareness or disregard of regulations, we would actually have to take on the task of advising Miller Homes of their responsibilities with regard to building regulations and health and safety legislation, and for escalating issues when their site management are unable or unwilling to comply.

How has the building management responded to any problems or issues you have raised:

Initially, snagging errors were addressed promptly and with an enthusiasm to provide good service. When more significant issues arose such as a leaking bay window, when this proved to be more than a straightforward fix the on site team refused to engage further and we were passed to a third party contractor to address the persistent leakage issue with our brand new home. After 18 months, several weeks of which were spent unable to relax in our new home with a bay window with large holes in the ceiling and buckets and tubs to catch the drips, we are waiting to see if the fourth attempt to repair the leak is successful.
In terms of the ongoing development of the site, this was resumed a few months after we moved in and without the courtesy of advising us of the considerable disruption it would involve: we were first made aware by the dropping of bright blue shipping container against our fence and this becoming the view from our kitchen window for weeks.
When work resumed, it was carried out without any regard for the residents who had bought homes on the development: ignoring statutory regulation such as issues with noise from machinery and floodlights pointed directly into our house throughout the night were only addressed when escalated to the authorities and enforcement action was threatened. Machinery such as fork lift trucks operate directly behind our fence and swing heavy loads over our property when our grandchildren and visitors are in the garden without any regard for health and safety, let alone the disruption to their customers.
We genuinely feel Millers have no regard whatsoever for their existing customers, indeed it is difficult to see how some on site actions have been carried out without deliberately ignoring the obvious impact on residents. We have paid a considerable sum for our new home, and now they have had their money it is up to us to put up with how Millers and their on site team choose to conduct themselves.
Had we known our property would be considered part of the building site and the extent of their disregard for our interests we would have reconsidered our decision to buy.

Please tell us what you like and dislike about this area:

The local area is fantastic, you are really close to a number of supermarkets, half way between Bradford and Leeds so have a great amount of choice. Very close to the airport but have no noise pollution from it. We don’t get any traffic noise here but we are also at the top of the development where you would expect to not get a lot of traffic. We have had no problems here and have actually found the community that have ma been created here, amazing! The community here is fantastic too and we have come together to build a book swapping box and have security message groups and a really helpful and friendly Facebook group.

Please share one thing (or more) which you wish you had known before you moved in:

Electric and water metres, we struggled to set up our accounts as our address couldn’t be found. Other than that I feel that everything was very clear to us

If there is one thing you would change about your flat or property what would it be:

Be able to use the loft space, garden more usable from day one as we had to get an outside company in to patio parts, as did about 5 houses on our street in the same month haha.