2021 National Build to Rent Report

The largest dataset of resident reviews and insights on the UK new build tenant experience, including detailed analysis of the impact of Covid-19.

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2021 National Build to Rent Report

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An unprecedented year

2020 provided the UK’s Build to Rent accommodation with its toughest challenge so far.

2020 provided the UK’s Build to Rent accommodation with its toughest challenge so far. The global pandemic triggered successive lockdowns that demanded rapid responses from building managers and operators, as well as swift reassessments from developers, planners and investors.

HomeViews is the review platform for residential developments. We invite residents of new build developments to write a review of and rate their building. Both tenants and owners rate the Facilities, Design, Location, Value, and Building Management, and write a review describing their experience and the location.

The 2021 National Build to Rent report

The 2021 National Build to Rent report draws upon these unique resident insights to find out how the BTR sector fared during an unprecendented year. This study covers 131 BTR developments, representing 46% of completed stock at the cut-off point for our data sample, and aims to answer the two questions foremost in the minds of BTR leadership:

How did we do? and What can we do better?

Our data suggests that the BTR sector responded swiftly and effectively to residents’ changing needs throughout 2020. Despite minor fluctuations at the outset of each lockdown, BTR resident sentiment remained resolutely positive. Strong community, excellent management, considered design and facilities were key to sustaining the overwhelmingly positive experience enjoyed by BTR residents.

Meanwhile, as in 2019, value was the lowest of our rating categories, suggesting more could be done to ensure residents feel they are getting what they pay for. Home working also significantly changed how residents rate their locations, offering guidance to developers on planning for the future.