What is a concierge? Hotels, apartments, airlines, credit card companies offer concierge services. So what exactly does it mean? And why might you need one? We explain the different types of concierge and include reviews from HomeViews residents to find out how useful they are for your home.
What is a concierge?
A concierge is a person employed in a hotel or apartment building to act as a receptionist, a representative of the landlord and also possibly a caretaker or janitor. A hotel concierge tends to be a multilingual member of staff. They will help guests with luggage, mail and making arrangements on their behalf.
Concierge services are becoming very popular in apartment buildings. This is because the concierge can provide very useful services to guests. These might include signing for deliveries, arranging personal errands, coordinating maintenance staff and even organising social events for residents.
What are the duties of a concierge?
Concierge is French word that can mean caretaker or head porter. Generally, a concierge is there to help guests or residents within a large building. To do this, their duties might include:
- Making travel arrangements reservations
- Helping to book tickets for events
- Booking building facilities
- Coordinating reception staff
- Helping with luggage
- Providing basic security for the building entrance
- Handling mail and deliveries
- Coordinating building maintenance
What is a Residential Concierge?
A residential concierge works within a residential development. This can be a very different role than a hotel concierge. For example, a residential concierge is more likely to build a personal connection over time with the residents he works with.
Why do I need a concierge for my apartment?
HomeViews reviews suggest that having a concierge in your apartment building can greatly improve your experience of living there. The 2020 National Build to Rent Report found that having a concierge led to a better score (almost 20% higher) for building management. Here’s one reviewer mentioning their building’s concierge service:
The concierge desk is conveniently located at the lobby for me to quickly stop by and arrange gourmet food deliveries, request the booking of theatre tickets, dinner reservations or chauffeur driven service to get me to the airport or anything else that I might need. (read more)
– Private Tenant, One Tower Bridge, September 2017
Residents reviewing their apartment buildings said that it was harder to report problems without a concierge. In addition, residents said that having a concierge in their building made them feel safer. Signing for deliveries is also a very useful job that concierges can do for residents.
What skills do you need as a concierge?
A good concierge should be naturally polite and helpful. You should also be well organised and be able to manage a team of people, especially when looking after a large building. You will also have to be flexible in your working hours. Shift work is common, as many buildings and hotels offer 24-hour concierge services.
Is concierge the same as front desk or receptionist?
A concierge may have some of the same duties as a receptionist or front desk worker. However, they usually have more of a customer service focus to their role. A concierge will provide additional services that a receptionist generally would not.
What is a luxury, lifestyle or executive concierge?
Luxury, lifestyle or executive concierge services aim to provide a comprehensive ‘personal assistant’-style service to clients. Some credit cards offer these services. Users can use the service to have someone else arrange almost anything on their behalf. It may be marketed as ‘lifestyle management’ and tends to be associated with upmarket products and venues.
How do you pronounce concierge?
Concierge is pronounced CON-SEE-ERZH. It is a French word meaning ‘head porter’ or ‘caretaker’.
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