HomeViews offers tools for developers and building managers, helping them to engage with their residents, prospective buyers and tenants.
The HomeViews mission is to provide verified and honest insights into what it is like to live in new build developments. Since launching in February, HomeViews has collected thousands of reviews and has now expanded across the UK.
Our data shows us that developers and building managers who engage with their residents receive better reviews and ratings. We believe that it is important for the property industry to respond to reviews and it is free to do so. To help the industry to engage with their residents and invite them to write reviews we offer customer satisfaction surveys, complete with bespoke questions and reporting. Find out more about how we work with the property industry and how you can claim your developments.
“We recognise the power of verified resident reviews. We welcome the HomeViews platform and the opportunity it provides to the industry.”
Dominic Grace FRICS, Head of London Residential Development at Savills
Why engage with your residents to ask for a review?
There are countless reasons, but above all it’s about measuring and understanding the customer experience. Only when you are informed can you make the right investments and business decisions to improve customer experience. Read more about why you should respond to reviews here.
“For over 30 years Londonewcastle have prided ourselves on bringing innovative, design-led buildings to people who value creativity and individuality. We partnered with HomeViews as they provide an honest platform for verified and transparent reviews that capture real life experiences. Hearing from our residents, both tenants and owner occupiers, provides insights and feedback that we actively use to refine and improve what we do.”
Rob Soning, COO Londonnewcastle
How can my business partner with HomeViews?
Consumer reviews are the best and most trusted form of marketing. If you own or manage a development listed on HomeViews you can claim your business and respond to reviews for free. We also offer marketing packages which allows you to upload professional images and adverts and display your HomeViews Awards. You then have content rights to use across your channels. Contact email@example.com to find out more. Terms and conditions apply.
“The HomeViews service has been fantastic and they have supported our marketing team with recommendations on how the content can be utilised across our channels.”
Emma Green, Manager, UK Marketing, Greystar
What should we do with our resident reviews?
Use the insights! Understanding feedback from your residents about their experience and expectations is paramount to knowing what works and what doesn’t for the business moving forward. Discuss reviews with your team, celebrate the positives and think about how any negatives can help you improve. Don’t forget to share your reviews and ratings on your website, along with any HomeViews awards you might have won. Transparency is key to building trust! Contact firstname.lastname@example.org to find out more.