We recently put together a bespoke customer satisfaction survey for our partners over at Fizzy Living, and we received a whopping 269 responses. This is the second survey of its kind. Here are some of the takeaways…
- All seven Fizzy Living developments now have a rating of over 4.35 out of 5 on HomeViews
- 97% of residents who submitted a review on HomeViews in 2019 would recommend Fizzy Living to friends and family
- All Fizzy Living developments have been given a 2019 Rating of Excellence and a 2019 Management Award of Excellence, plus a string of other category awards. You can see the full list here
- Over 600 Fizzy Living residents have now submitted reviews on HomeViews, giving you a wealth of information to explore if you’re considering a Fizzy Living development
So what does it mean to be ‘living Fizzy’ and what’s keeping residents so happy in Fizzy Living developments? We trawled through the data and reviews to give HomeViews readers a snapshot…
The ‘Bobs’ really are Fizzy Living’s superstars
Each Fizzy Living development has an onsite Building Manager known as ‘Bob’, who keeps the place ship-shape and is on hand to help with everything from maintenance to neighbour introductions.
“Our Building Manager (BOB) is extremely helpful and great to deal with.” – Andy, verified resident at Fizzy Stepney Green
“Our Bob, Rupert, is always available and a credit to Fizzy. He is on hand to answer queries quickly and issues are resolved efficiently and in a friendly manner – the exact opposite of most private landlords.” – Tom V, verified resident at Fizzy Epsom
“Here at Fizzy Canning Town, we are really lucky to have Serina as our Bob. She is incredibly helpful and I don’t think I’ve ever seen her without a smile on her face. In fact, Serina always puts a smile on my face by playing motivational music to get us through those hard mornings, and leaving out treats for our return!” – Charlotte Perfect, verified resident at Fizzy Canning Town
You love feeling like you’re part of a community
Getting to know neighbours is important, and Fizzy Living promises events and socials that’ll help residents do just that.
“Fizzy is always friendly, meeting all expectations as they promised on website. They hold different theme events, like Christmas party, to let residents know each other, having a better relationship as a neighbour.” – CC, verified resident at Fizzy Canning Town
“The flats are filled with lovely people and lovely pets! Everyone is great to talk to and it feels like you can know your neighbours here; something special for London.” Flynn B, verified resident at Fizzy Poplar
The pets-welcome policy makes all the difference
Fizzy Living is a pet-friendly landlord, which really matters to its residents…
“Love living here, the fact that pets are allowed is the definitive factor for us moving in.” – Benny H, verified resident at Fizzy Walthamstow
“Being able to have our pet with us (so many flats do not allow pets) makes our flat our home.” – Ben, verified resident at Fizzy Lewisham
“Me and my family including my dog, we were very well received by the Fizzy staff. The affection and respect they have for the animals and the renters is simply incredible.” – Juliana L, verified resident at Fizzy Hayes
You’ve enjoyed the hassle-free move-in process
Fizzy aims to take the stress out of renting, with flexible leases, no fees or agents, and a dedicated team designed to help you find your perfect Fizzy flat.
“Entire process to move in was easy and efficient. Was able to move in on a Sunday, keys left in lock box. Nice welcome package in flat for me. Professional binder full of information on flat.” – Kevin, verified resident at Fizzy Lewisham
“I reserved and paid for my rental from overseas. The service received and communication was first class. Before moving in I also had to order furniture etc, this was delivered to my new flat via Serina who went the extra mile to ensure my relocation was smooth.” – SJH, verified resident at Fizzy Canning Town
The facilities and lifestyle on offer at Fizzy get a big thumbs-up
“Fizzy Epsom has been built to a modern high standard. It’s colourful, vibrant, and dynamic exterior showcases that. From the stylish reception hall with a lovely reading area, concierge service, and secure video entry to keep its residents safe the building is brilliant. The building facilities include secure bicycle storage, pet area, secure garbage, and recycling, resident parking, and elevator access to all floors.” – Lawrence B, verified resident at Fizzy Epsom
“As soon as I visited the flat I know it was perfect and great value for money! The building includes a concierge service and is kept in pristine condition. The staff who work there and landlady are lovely. The design and build quality is modern and almost brand new so there are no complaints. Also, when there do need to be repairs for anything, the handyman gets sent in no time.” – Lizie B, verified resident at Fizzy Canning Town
“Fizzy allows us to live near the city in a lovely apartment whilst also getting to live with our dog next to lovely Surrey countryside. The best of both worlds!” – JAus, verified resident at Fizzy Epsom
If you’re a property developer or operator and want to find out more about our bespoke customer satisfaction surveys, get in touch at firstname.lastname@example.org.