Reviews are showing that residents in the UK’s Build to Rent developments are enjoying exceptional levels of service. The current lockdown is only highlighting this.
Over the past 30 days, HomeViews reviewers are increasingly using words like ‘thoughtful’, ‘caring’ and ‘kind’ when talking about their building management staff. They are as also mentioning the sense of community in their buildings much more frequently.
Build to Rent (BTR) operators have supported their residents with an increase in active community-building in recent weeks. Virtual events, support with shopping for those isolating and connecting residents who can help each other is all part of a huge amount of activity across the sector. HomeViews is starting to see this reflected in positive reviews.
Management teams are communicating with residents by app and email, and are calling residents to check if they need anything. An understanding, friendly voice and going the extra step to look out for residents so they feel safe is clearly appreciated. HomeViews reviews are showing that BTR developments are cohesive, supportive communities, particularly when building management supports and brings residents together – something that the Build to Rent sector is particularly good at doing.
– Hannah Marsh, Co-founder of HomeViews.
Some operators have been able to keep some communal areas or outside spaces open with increased cleaning rounds. Meanwhile, other operators have opened communal spaces on an appointment basis.
HomeViews has also received reports of operators thinking about new ways they can support residents. For example, one operator is offering empty flats as individual home offices when communal working areas have been closed.
Residents are also talking a lot about safety and security in their reviews over the last 30 days. 34% of all reviews have mentioned these words in some way compared to 17% in 2019. Most talk positively about how their management company or concierge makes them feel safe.
We’ve compiled the list below of 20 UK BTR operators with excellent scores for their building management:
20 of the UK’s highest-rated BTR operators (in no particular order)
Launched by the Moorfield Group, the More. 'Superenting' schemes are designed for the modern ‘Superenter’. Each of the More. schemes boasts a range of amenities, bespoke services and shared resident facilities. These are specifically curated to support co-working, wellness and socialising.
Read more about More. ‘Superenting’
Essential Living is a Build to Rent property developer based in London, renowned for its premium apartments in well-connected locations. There are three Essential Living developments: Berkshire House in Maidenhead, Vantage Point in Archway, Islington, and Dressage Court in Bethnal Green.
Read more about Essential Living
Fizzy Living is a professional landlord on a mission to reinvent renting. Fizzy provides top quality rental homes in secure buildings across London, and is committed to delivering exceptional five-star customer service across all seven Fizzy developments in London: Fizzy Canning Town, Fizzy Epsom, Fizzy Poplar, Fizzy Stepney Green, Fizzy Lewisham, Fizzy Walthamstow and Fizzy Hayes.
Read more about Fizzy Living
Number of Developments
Greystar is a global leader in rental housing, focusing on providing beautiful environments and world-class service that enhance the living experience. With over 25 years’ experience in the US, Greystar has expanded into the UK and Europe with a number of purpose-built rental communities. These offer premium quality apartments with exclusive resident amenities.
Read more about Greystar
Way of Life is a property management company based in London, UK and founded in 2017. It aims to deliver a high-quality service that exceeds the expectations of residents by “making the joys of Central Living a reality… without the compromise of space, style or service.” There are a number of Way of Life Build […]
Read more about Way of Life
Get Living is a Build to Rent property developer. They are leading the charge for a better way of renting, with no deposits, no fees and longer tenancies for its residents. The Get Living team aims to help tenants feel at home from the moment they move in. All Get Living units are designed to […]
Read more about Get Living
be:here is a Build to Rent residential property developer with developments across London and the UK. The company is committed to creating ‘vibrant communities that offer a complete lifestyle package that’s in tune with modern life.’ be:here Hayes is an award-winning property here on HomeViews, and is part of the Old Vinyl Factory – a larger development with new restaurants, leisure facilities and a music venue nearby.
Read more about be:here
The Quarters by Bravo is part of Bravo Investment House, a company with more than 20 years’ experience in sourcing, financing and managing over one million sq ft of residential, commercial and hospitality schemes. The Quarters by Bravo portfolio includes a number of short-term rental properties in carefully selected Greater London locations.
Read more about The Quarters by Bravo
Number of Developments
A2Dominion Rental Only is an award-winning landlord that has been renting and managing homes for over 40 years. They offer a wide range of properties to meet customers’ needs and budget. Design, with a focus on quality, is at the heart of all their developments. By building in the right locations they aim to create […]
Read more about A2Dominion Rental Only
Vertus is a part of the Canary Wharf Group – an integrated property development, investment and management group of companies. It is a build-to-rent operator, solely focused on rental properties in the Canary Wharf Estate. Vertus apartments are ready to move into, offering residents a simple registration process, flexible tenancies and exclusive events. Service is […]
Read more about Vertus
Based in the UK, Grainger is a British-based property developer and the UK’s largest professional landlord. It aims to create new communities, designed to cater to the needs of renters. Consequently there are flexible tenancies on offer and a dedicated Property Manager at every development.
Read more about Grainger
Urbanbubble stake their claim as the North West’s fastest-growing residential property management company. They aim to do things differently order to to deliver the highest standards of service and customer care to their residents.
Read more about Urbanbubble
Number of Developments
Folio London is a leading Build to Rent property developer creating new-build homes across the capital. It’s on a mission to provide a better way of renting for tenants, with a process that aims to be as straightforward as possible. This includes helpful hallmarks such as no extra fees, a dedicated Portfolio Manager, yearly ‘health […]
Read more about Folio London
PLATFORM_ invests, develops, operates and manages Build to Rent or rental only residential developments across the UK. PLATFORM_ aims to enhance the lives of residents through thoughtful design, smart technology and responsive service. PLATFORM_ Developments PLATFORM_ creates living spaces that combine inspiring interiors with the latest advances in technology. This is what it refers to […]
Read more about PLATFORM_
UNCLE is a UK residential rental company, developing properties across London and Manchester. It is currently owned and managed by the Canadian real estate and property management company, Realstar Group. UNCLE’s values are cemented in the belief that ‘collaboration, kindness and fairness is core to a happier renting experience.’
Read more about Uncle – Realstar Living
Native is a a property management company that focuses on the restoration and refurbishment of historic city buildings. It aims to ensure that a building's final appearance and design matches the original character and history. Native currently manages 6 BTR schemes across the UK, in locations including London and Manchester.
Read more about Native
Legal & General is one of the UK’s leading financial services groups and a major global investor, with international businesses in the US, Europe, Middle East and Asia. Established in 1836, Legal & General have invested over £19 million in direct investments such as homes, urban regeneration, clean energy and small business finance.
Read more about Legal & General
JLL is an international professional services firm that specialises in real estate and investment management. It has operations in over 80 countries, with nearly 300 corporate offices. JLL currently have a number of developments listed on HomeViews: The Horizon, One Eighty Stratford High Street and The Hub.
Read more about JLL
MHA London is an investment company and property developer that operates across the residential and commercial sectors. It was founded by property entrepreneur, Hossein Abedinzadeh. Its Sovereign Court development and Tower Loft Apartments are both popular properties thanks to their outstanding attention to detail and quality finish.
Read more about MHA London
Northern Group is a Manchester-based owner and property developer. Alongside managing and renting a wide stock of homes, office space and apartments, it has an ever-expanding portfolio of both residential and commercial properties it has developed. The company is also involved in the Build to Rent sector in Manchester and has ‘grown significantly to complete […]
Read more about Northern Group
HomeViews provides verified resident reviews of the UK’s housing developments. We’re working with developers, landlords and the Government to recognise high performers and help to improve standards in the built environment.
Explore more UK developments here. Alternatively, tell us what your current development is like by leaving a review here.