20 UK Build to Rent operators providing outstanding service

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Reviews show that residents in the UK’s Build to Rent developments are enjoying exceptional levels of service. Ratings for customer service have increased since the pandemic, while the proportion of Build to Rent residents who would recommend their developer is also on the up. Based on the reviews of verified residents, we’ve compiled this list of some of the best Build to Rent (BTR) developers currently operating in the UK.

HomeViews’ 2022 Build to Rent Resident Choice Awards

On 15 November 2022, HomeViews announced their 2022 Build to Rent Resident Choice Awards recognising the outstanding performers in the growing UK Build to Rent sector. In total there were 12 award categories, with rankings based on reviews gathered between 16 October 2021 and 16 October 2022. Only developments with 10 or more verified reviews during this period were considered eligible for the awards.

Build to Rent developers recover from pandemic

Across the previous 12 months residents have consistently rated their developments strongly. Build to Rent (BTR) developers handled the challenges posed by the pandemic with admirable resolve and ingenuity. While frustrations at the closure of facilities did impact upon ratings as lockdowns wore on, these scores have since recovered.

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Build to rent outperforming sales developments

Build to Rent developments consistently outperform developments that have been built for the traditional sales property market. This is true across the board of HomeViews’ ratings, and particularly for management. The extra mile BTR developers go to in order to serve their residents with a high-quality experience pays dividends in the scores submitted by residents. This attention to detail in customer service is one of the key differences between BTR developments and the traditional private rental sector.

Small is beautiful for BTR developments

While ratings for BTR developments are consistently high, smaller developers appear to outperform larger companies for average overall ratings. The top 10 developments with less than 300 units averaged an overall rating of 489 out of 5, while the top 10 larger developments (300+ units) averaged 4.78 out of 5.

We’ve compiled the list below of 20 UK BTR operators with excellent scores for their building management:

Top 10 UK BTR developments with less than 300 units

1. The Trilogy, M15

Allsop Letting and Management
4.80 (157 reviews) 4.80 (157 reviews)
Area guide to Manchester
Image of The Trilogy, M15
The Trilogy is a HomeViews award-winning development comprising of 232 one, two and three bedroom apartment. This is more than an outstanding development. It’s the start of a whole new community – and a new chapter in your life. Feel safe whatever the time of day or night with 24-hour security, while the on-site resident […] Read reviews and details of The Trilogy, M15

2. The Keel, L3

Allsop Letting and Management
4.84 (77 reviews) 4.84 (77 reviews)
Area guide to Liverpool
Image of The Keel, L3
The Keel, a build-to-rent development managed by Allsop, sits in Queen’s Dock, Liverpool. Comprising of 240 apartments overlooking the River Mersey, residents benefit from onsite concierge and a private residents’ gym. As well as this, the development is pet friendly and has access to a wide variety of transport links. Read reviews and details of The Keel, L3

3. The Whitmore Collection, B3

Legal & General, Urbanbubble
4.91 (132 reviews) 4.91 (132 reviews)
Area guide to Birmingham
Image of The Whitmore Collection, B3
The Whitmore Collection is a development offering a range of 1 & 2 bedroom canal-side apartments and townhouses. These feature high-quality appliances and and video security intercom along with speedy 100MB Virgin broadband. Likewise, residents can enjoy facilities including a residents’ courtyard, gym, a clubhouse and private dining room. Read reviews and details of The Whitmore Collection, B3

4. Vox, M15

Allsop Letting and Management
4.92 (111 reviews) 4.92 (111 reviews)
Area guide to Manchester
Image of Vox, M15
Vox, managed by Allsop is located just off the A56 in Manchester. The Vox offers a collection of 1,2 and 3-bed apartments. Moreover, they are only a short bus away from the city centre. In addition to underbuilding parking, there is also storage for over 280 bikes. These are monitored by CCTV and stored behind […] Read reviews and details of Vox, M15

5. The Quarters Kilburn, NW6

The Quarters by Bravo
4.75 (125 reviews) 4.75 (125 reviews)
Area guide to Borough of Camden
Image of The Quarters Kilburn, NW6
The Quarters Kilburn is located in north-west London, and is offering 82 self-contained studios. Additionally,  Kilburn Park station is a 5 minute journey away. As a result, residents have access to central London as Euston is only a 7-minute journey.  Furthermore, residents have access to parking, a concierge and a lounge. Read reviews and details of The Quarters Kilburn, NW6

6. The James Liverpool, L2

The James
4.91 (37 reviews) 4.91 (37 reviews)
Area guide to Liverpool
Image of The James Liverpool, L2
The James Liverpool is a vibrant community located in the heart of the city on James Street. The new development serves as a place for big thinkers and game changers to live, work, and socialise, while they pursue their big and bold goals. The James offers everything necessary for modern living under one roof, including spaces […] Read reviews and details of The James Liverpool, L2

7. The Gessner, N17

Way of Life
4.90 (49 reviews) 4.90 (49 reviews)
Area guide to Borough of Haringey
Image of The Gessner, N17
The Gessner in Tottenham Hale offers 164 apartments to rent. These include a mix of studio, one, two and three bedroom apartments. In addition, the development offers a range of amenities, including a gym, smart parcel lockers, free super-fast Wi-Fi and an 24-hour on-site team. Furthermore, residents can enjoy rooftop garden views, cosy lounges and […] Read reviews and details of The Gessner, N17

8. The Green Rooms MediaCityUK, M50

AmroLiving
4.87 (136 reviews) 4.87 (136 reviews)
Area guide to Salford
Image of The Green Rooms MediaCityUK, M50
The Green Rooms, managed by AmroLiving, sits near Media City in Manchester. It offers a range of one to three-bedroom apartments for rent. Additionally,  the development benefits from being pet friendly, waterside views, a residents’ gym and bike storage. The Green Rooms is also just just a few minutes walk from a wide variety of […] Read reviews and details of The Green Rooms MediaCityUK, M50

9. Dressage Court, E2

Essential Living
4.70 (109 reviews) 4.70 (109 reviews)
Area guide to Borough of Tower Hamlets
Image of Dressage Court, E2
There are 104 rental-only one, two and three-bedroom apartments at Dressage Court, a development by Essential Living. The development is located in East London. It offers easy access to Bethnal Green’s tube and rail stations, with views towards the City and Canary Wharf. In addition, residents can access a 24-hour on-site team along with shared […] Read reviews and details of Dressage Court, E2

10. Vantage Point, N19

Essential Living
4.69 (136 reviews) 4.69 (136 reviews)
Area guide to Holloway
Image of Vantage Point, N19
Vantage Point is a Build to Rent development by Essential Living, offering 118 apartments – studios, one-bedroom and two-bedroom apartments. All Vantage Point residents get access to a range of features and amenities. These include a 24-hour onsite team, a roof terrace, games room and exercise room. In addition, the development is above Archway London […] Read reviews and details of Vantage Point, N19

Top 10 UK BTR developments with 300+ units

1. The Point, AB10

Dandara Living
4.94 (57 reviews) 4.94 (57 reviews)
Area guide to Aberdeen
Image of The Point, AB10
The Point is a unique development of studio apartments centrally located in the Schoolhill area of Aberdeen. The development has a free resident’s gym, TV and screening rooms, co-working facilities, residents lounges and bookable rooms for parties and events. The on-site team are available 24/7 and include customer service and maintenance teams. Aberdeen Train and […] Read reviews and details of The Point, AB10

2. Aston Place, B1

Dandara Living
4.92 (504 reviews) 4.92 (504 reviews)
Area guide to Birmingham
Image of Aston Place, B1
Located on Suffolk Queensway in central Birmingham, Aston Place is less than 0.1 miles from The Mailbox and wide range of bars, restaurants and cafes around the canal area. Offering a choice of studio, one and two bedroom apartments, residents benefit from a free gym with fitness classes, resident lounge and co-working facilities and bookable […] Read reviews and details of Aston Place, B1

3. Chapel Wharf, M3

Dandara Living
4.89 (279 reviews) 4.89 (279 reviews)
Area guide to Salford
Image of Chapel Wharf, M3
Chapel Wharf by Dandara Living sits in the heart of Manchester. Comprising of a range of studios to 3-bed apartments, residents benefit from a pet friendly policy, an onsite gym as well as car/bike parking. In addition, there is a courtyard garden, a free 3,789sqft gym equipped with the latest range of cardio and functional […] Read reviews and details of Chapel Wharf, M3

4. The McEwan, EH3

Moda Living
4.82 (31 reviews) 4.82 (31 reviews)
Area guide to City of Edinburgh
Image of The McEwan, EH3
The McEwan is located in the heart of Fountainbridge, just a few minute walk away from Haymarket Train Station. There are 476 brand new, state of the art rental homes. Residents have access to a wide range of amenity spaces including a gym, studio, cinema room, a co-working space, shared lounges and public spaces. On […] Read reviews and details of The McEwan, EH3

5. The Forum, B5

Touchstone
4.71 (47 reviews) 4.71 (47 reviews)
Area guide to Birmingham
Image of The Forum, B5
The Forum features a range of studio, one and two-bedroom apartments to rent in the heart of Birmingham’s Southside district. There are a variety of resident facilities available on site, which include a gym, rooftop terrace, communal lounge and landscaped terrace with a pizza oven and BBQ facilities, together with a dedicated on-site concierge team […] Read reviews and details of The Forum, B5

6. The Residences Manchester, M15

Legal & General, Urbanbubble
4.60 (125 reviews) 4.60 (125 reviews)
Area guide to Manchester
Image of The Residences Manchester, M15
The Residences Manchester is a Build to Rent development featuring a range of one, two and three-bedroom apartments. Residents have access to a wide range of shared amenities.  Some of these include a 20 metre indoor swimming pool, sauna, gym, yoga and dance studio. The development is only a three-minute walk away from both Castlefield […] Read reviews and details of The Residences Manchester, M15

7. New York Square, LS2

Moda Living
4.71 (37 reviews) 4.71 (37 reviews)
Area guide to Leeds
Image of New York Square, LS2
Welcome to Moda, New York Square. A collection of 515 pet friendly apartments, designed to form an exciting next generation neighbourhood in Leeds’ cultural district. A community rich with amenities, from co-working and meeting spaces to a media room, private dining and a roof terraces with panoramic views of Leeds City Centre and beyond. Providing […] Read reviews and details of New York Square, LS2

8. The Wullcomb, LE1

Way of Life
4.63 (148 reviews) 4.63 (148 reviews)
Area guide to Leicester
Image of The Wullcomb, LE1
The Wullcomb is a Build to Rent development managed by Way of Life, located in the heart of Leicester. The building offers 297 apartments with a mix of spacious Manhattan studios alongside one and two-bedroom apartments. Residents have the option of choosing a furnished or unfurnished apartment. Additionally, there are a wide range of facilities […] Read reviews and details of The Wullcomb, LE1

9. Blackhorse Mills, E17

Legal & General, Urbanbubble
4.66 (110 reviews) 4.66 (110 reviews)
Area guide to Walthamstow
Image of Blackhorse Mills, E17
Blackhorse Mills is more than just a home; it’s a way of life. Somewhere you can feel totally free. To paint the walls, bring your pets, swim in the lido, chill on the roof terrace, work out in the gym, host friends in the dining rooms, stretch in the yoga studio… And a whole lot […] Read reviews and details of Blackhorse Mills, E17

10. Leodis Square, LS11

Dandara Living
4.71 (128 reviews) 4.71 (128 reviews)
Area guide to Leeds
Image of Leodis Square, LS11
Leodis Square by Dandara Living is located in central Leeds. Comprising studio, one, two and 3-bed apartments, residents benefit from a free onsite gym featuring a wide range of equipment and free weights, spin studio and virtual training system. Leodis Square has a pet-friendly policy and the onsite team are available 24/7 to deal with […] Read reviews and details of Leodis Square, LS11

What is HomeViews?

HomeViews provides verified resident reviews of the UK’s housing developments. We’re working with developers, house builders, operators, housing associations and the Government to recognise high performers and help improve standards in the built environment.

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Jan Moys

A residential property expert with over 15 years’ experience creating content... Read all

A residential property expert with ov... Read all