Top notch customer experience

Verified

I relocated to London very recently. And I struggled with the pain of being able to find a nice place for myself and the family which is in good condition. Greystar not only provided us with a great flat in wonderful condition, but also showed unparalleled customer experience. On our first day of moving in, we found a nice personalised card on the table with my name and my wife’s name on it to welcome us. The team gave us a 20 min induction to teach us how to use utilities in the flat and building. They made connecting the internet easy as a breeze – I only needed to go online and put my card details and that was it. They managed my intro to council, electricity, water and everything in my behalf so I don’t have to bother. I had a few issues in the flat (normal to have issues), and they literally chased it without me having to ask and sent me twice a day emails to update me until it was fixed, not to mention their great detail of quality in the flat finish, and choice of products which is 7 stars, and eco friendly home.

Please tell us what you like and dislike about this area:

I like everything except for the construction site facing us it’s too loud. On the bright side they finish work at 5.30

Please share one thing (or more) which you wish you had known before you moved in:

The construction noise. We were worried about the train noise and we didn’t expect the construction to be that loud. Though I don’t think it would have changed my decision. The flat is amazing and location is super.

5.00
Facilities
5.00
Design
5.00
Location
4.00
Value
5.00
Management
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This review is the subjective opinion of a HomeViews member and not of HomeViews
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