Nice property and the vast majority of employees I have come in to contact with are nice and professional. However, there are a few people that work in places such as the concierge desk and the fitness center who are not adept at dealing with people. My wife, refuses to go to the fitness center when she thinks a certain person might be working.
That blows my mind that you have employed people like that. Also, I feel that I get less effort and support from the staff when they know I’m a tenant as opposed to an owner. Finally, not impressed with the support when calling the main number to open a trouble ticket. Angus is great, though. As well the vast majority of the concierge staff and others I’ve dealt with.