I am not happy with property management. There was an issue with one of the communal pipes and them taking care of it was incredibly slow and not proactive at all – we were having to chase all the time to get anything done. In the end it meant that we couldn’t use our shower for THREE WEEKS and had to use the gym facilities instead. The insurance claim is moving incredibly slowly as well and the tiles in our bathroom still have’t been fixed two months after the works have concluded. We received no compensation.
I find LCI perfect for young professionals with the amenities it offers. It is great having a gym and an outdoors heated pool on site, and the Italian restaurant downstairs offers the tastiest pizza I’ve had in London!
I like the design of the common areas, especially the ping pong and the pool tables, which are a great way to pass time on the weekend.
The only negative is that the facilities, especially the gym, often get overcrowded in peak hours, since it is quite small and the resident numbers keep growing.
Please tell us what you like and dislike about this area:
Within a walking distance, there’s a big Morrisons, where we do our weekly shopping, a Co-Op, Nisa, a small Superdrug, a few fruit and veg shops and Post Office. The area also offers a few small cafes with delicious and cheap all-day breakfast, a couple of pizzerias and, my favourite, a really tasty Turkish restaurant on the main street in Canning Town.
Right across the street from the development entrance, you can enjoy a walk on the river path with great views of the Thames and the O2.
You can easily get involved with the LCI community. We have a Facebook group which is updated daily and there’s often residents events organised, including Friday drinks once a month.
Please share one thing (or more) which you wish you had known before you moved in:
If the apartment is on a lower floor facing the inner yard, you will almost never get any natural sunlight in which can start to bother you after a while. On the other hand, I moved to a flat higher up with windows throughout and now my flat is boiling all throughout summer – sometimes it gets to over 30 degrees inside.
Most balconies are incredibly windy, which means you can rarely use them, especially if on a higher floor.
How has the building management responded to any problems or issues you have raised:
Johns & Co are the main estate agent who operates in London City Island and we have the displeasure to be their tenants.
We had multiple issues when we first moved in and our property manager were very inefficient in dealing with those. In the end, I met with their Property Management Director to share my concerns and complaints and we received our tenancy fees back as compensation, but fixing everything still took a whole month.
Later in our tenancy there was an issue with a communal pipe which had to be resolved with LCI’s building management. Both teams were incredibly slow and not proactive at all – I probably spent weeks chasing when it should have been our estate agent who was supposed to move the issue to resolution.