I bought my flat using Help to Buy and moved in in February 2018. Help to Buy was an easy process. I feel that I got value for money as I offered just below the asking price which was accepted and the solicitor cost was also covered – I wish I had used their free mortgage advisor as I had used one recommended by a friend.
I didn’t hear much directly from Redrow as all the communication came via my solicitor and mortgage broker. There was definitely some miscommunication as when I moved in I then found out the flat had been available sooner. The gym was delayed and I was nagging them as to when it would be completed – it is now but I haven’t actually used it! The complex is new and spacious along with brilliant transport links to get you into central London quickly.
When I moved in I ordered furniture in advance and the concierge stored this for me and helped move it into my flat which was really helpful. There have been quite a few changes to the concierge and customer service teams over the last year but it hasn’t caused any issues. There were a few minor issues with the flat – the loo seat broke and there was a leak by the side of the bath but these were quickly replaced and additional sealant added. On the balcony there was a bent bar but Redrow said that was an issue with the manufacturer – I am not too bothered and have put a plant pot in front of it. The management are really helpful and things are quickly sorted.
I own a one bed flat – there are LED lights in the kitchen and it is all very modern, the lightbulbs haven’t gone yet over a year after moving in. I kept most of the neutral décor though I painted one wall as a feature wall.
There is a communal garden which is well kept, I never use it but I can often see families using it with their children. The only negative if you have a car or deliveries is that the main gates can only be opened by concierge who are here 7am-7pm, so if you have someone coming outside of that time they can’t drive in. I don’t drive but when I have friends visiting they park on the road nearby.
However it is annoying that when bringing people over you have to go down and buzz them in every time they arrive.
Please tell us what you like and dislike about this area:
The transport links in the area are very good. There are some shopping centres and restaurants nearby but overall the area is residential and family friendly and I have had no issues with my neighbours.
Please share one thing (or more) which you wish you had known before you moved in:
I didn’t know that you had to go downstairs to buzz people in and out when they arrive and the fact visitors/deliveries can’t drive in when the concierge are not here.