West Tower, M15

By
Legal & General, Urbanbubble
Ranked 10th out of 62 in Manchester
4.46 (66 reviews) 4.46 (66 reviews)
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Transparency Rating: Adequate
This development has an adequate number of verified resident reviews written in the last 12 months.
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Category Scores

4.70
Facilities
4.76
Design
4.65
Location
4.24
Value
4.26
Management

West Tower Residences is a Build to Rent development featuring a range of one, two and three-bedroom apartments. Residents have access to a wide range of shared amenities.  Some of these include a 20 metre indoor swimming pool, sauna, gym, yoga and dance studio. The development is only a three-minute walk away from both Castlefield and Deansgate stations.

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£1,100 pcm
One Bedroom Apartment
1 Bed
1 Bath
442 sq ft
Urbanbubble
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£1,850 pcm
Two Bedroom Apartment
2 Bed
2 Bath
964 sq ft
Urbanbubble
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£3,800 pcm
Two Bedroom Apartment
2 Bed
2 Bath
1770 sq ft
Urbanbubble
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£4,200 pcm
Three Bedroom Apartment
3 Bed
2 Bath
1770 sq ft
Urbanbubble
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£8,000 pcm
Four Bedroom Penthouse
4 Bed
3 Bath
3080 sq ft
Urbanbubble
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Reviews

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Showing 66 reviews
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Amazing building

Verified Resident
Verified Resident
Review Date Apr 2021

Design and facilities are amazing and it is always so clean. Staff are very helpful and attentive – really enjoyed living here so far and would recommend to anyone. Gym is so good! Booking is a bit annoying but means there’s always going be equipment available.

Please tell us what you like and dislike about this area:

Really beautiful building and amazing concierge. Really close to sainsburys and all the shops in town. Only downside is parking- it’s very hard to get a parking spot in the building and parking round the building isn’t the best.

Please share one thing (or more) which you wish you had known before you moved in:

Just how lovely everyone is! It’s been so great so far!

What is the best feature of your home:

The space- all of the apartments are so spacious and airy.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Hi Emily

Thank you so much for your lovely review about West Tower. Hopefully our Prime Minister will lower the restrictions again very soon and we can be more flexible with resident numbers and timings for being in the gym. We are so glad you love the facilities.

It is really lovely to learn that you have found our community so great. We’ve got some fantastic residents here who share our passion to build a really special place to live.

Parking, regrettably is going to be a challenge with approximately half the number of space when compare to apartments in the underground car park. We do have some deals with the NCP car parks in the vicinity so if you do need some further information, please get in touch with your Resident Services team who can give you some more details.

Hope you have been enjoying the glorious sunshine on the roof terrace and in the main part of Deansgate Square.

Really appreciate your review and we hope you continue to love it here.

The development is awesome, from the position to the facilities, everything exudes luxury.

Review Date Oct 2021

The development is awesome, from the position to the facilities, everything exudes luxury.

The design is state-of-the-art, the quality of the furniture and the equipment leaves you feeling cosseted and the whole atmosphere of the development is delightful: trendy yet homely.

Please tell us what you like and dislike about this area:

At the moment, still looking forward to moving in but I must just say that Giandavid () has been absolutely wonderful in showing us around and making all the arrangements for us. Top quality service and always available to provide more.

Bravo Giandavid!

Please share one thing (or more) which you wish you had known before you moved in:

Still waiting to move in.

How has the building management responded to any problems or issues you have raised:

With alacrity and comprehensively solving all problems that have arisen.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Thank you very much for your wonderful feedback.

We are delighted that you are soon to become a resident at West Tower Residences.

I have to agree that Giandavid is wonderful and I am sure he will be delighted when I show him your lovely comments. We love the facilities here too and I’m sure you can’t wait to make full use of them.

Enjoy your stay and I hope you very soon to say thank you in person

The staff are extremely nice!

Review Date May 2021

the property is amazing but a little over priced for what it’s worth, good, clean facilities
The staff are extremely nice!! Catherine is AMAZING and super helpful, i would say that the price is abit expensive for what it’s worth and maintenance don’t jump on any issues when brought to their attention

Please tell us what you like and dislike about this area:

we have enjoyed living here but nothing has really been open due to covid but it’s been amazing living here

Please share one thing (or more) which you wish you had known before you moved in:

that parking would be an issue, i was promised a space before i moved in but didn’t end up getting one till 1 month before i was leaving

If there is one thing you would change about your flat or property what would it be:

the price is very expensive for what it’s worth, both south and east tower have the same if not better quality apartments at a cheaper rate

4
Facilities
4
Design
4
Location
2
Value
3
Management
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Switzerland to Manchester

Verified Resident
Verified Resident
Review Date May 2021

Having been shown around the development and seen the various facilities leisure, business rooms, rest and meeting areas plus the outdoor recreational space, we are sure we made the right decision to come to the West Tower. Our only disappointment was the furniture in the apartment, settee which was past its’ best, very uncomfortable metal bar stools and blackout blinds which are the complete opposite of blackout.

Please tell us what you like and dislike about this area:

Living in the centre of Manchester enables us to be at the heart of things , shopping, bars, local attractions are all minutes away. Due to the location of the nearest tram and train stop (less than 3 minutes away) we have the ability to travel much further afield.

Please share one thing (or more) which you wish you had known before you moved in:

As we lived in Switzerland before moving into West Tower, we we not able to visit due to the Covid restrictions, this meant we were a little unsure of the surroundings and after moving in we are overlooking a building site next to the block and traffic noise from the Mancunian way means having the window doors open is very noisy and means they can only be open a short time.

If there is one thing you would change about your flat or property what would it be:

We would certainly change the Settee, Bar Stools and Blackout Blinds.

5
Facilities
4
Design
5
Location
5
Value
5
Management
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Manager Response

Thank you for taking the time and trouble to leave your review.

We are so pleased that you are enjoying the location and the facilities at Deansgate Square.

Your comments about the stools and other elements of the furniture are most welcome and will l be fed back to the landlord who works with a top end furniture provider.

As I am sure you know, it is possible to make changes in your home, so if you wish to change the blinds, please feel free to do so and we will put the others back in at the end of your tenancy. You may also store the stools if you do not wish to use them at the present time.

The feedback you have provided is extremely helpful and we hope you continue to enjoy living at West Tower

Very aesthetically pleasing

Verified Resident
Verified Resident
Review Date May 2021

Awesome development everything is clean and presentable. Can see they are constantly trying to improve the facilities, staff are very helpful and on the whole the neighbours are all polite. Shame the parking is so expensive and a few ostentatious people drag it down

Please tell us what you like and dislike about this area:

Great social life but very bad expensive parking. Lots of antisocial behaviour in the block but it is tolerable

Please share one thing (or more) which you wish you had known before you moved in:

Flat is not as good quality in places

If there is one thing you would change about your flat or property what would it be:

Include parking and cleaner. Feel the flat could be better quality in places

5
Facilities
5
Design
4
Location
4
Value
2
Management
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Manager Response

Hi Joe

Thanks so much for taking the time and trouble to write and leave us a review. Really interesting that you feel the quality of the flat could be improved in places and I’d love to know more about that – I’ll message you directly so we can arrange a chat.

The prospect of having an in apartment cleaning service is also a great suggestion and it is one we have thought of and are looking in to. Parking is unfortunately limited to the number of bays we have. The prices are also competitive with city centre parking and comes with the benefit of being in a secure underground location.

We’re working closely with the estate team to make more bins available around Deansgate Square and have a dedicated caretaking department set up this year.

All feedback is great and I hope that you will see some big improvements as we move through 2021.

Thanks again for your feedback

West Tower Living

Verified Resident
Verified Resident
Review Date May 2021

These flats are designed to a high standard and it would be hard to find anything nearly as impressive. The amenities are amazing with access to a pool and various gyms. The only drawback is that sometimes it can be difficult to get in touch with the resident services team and once they lost an important delivery which was signed for by their staff however I was ultimately compensated for my loss.

Please tell us what you like and dislike about this area:

The area is easily connected by train and has local restaurants and bars. Limited green spaces around however there is a terrace on property.

Please share one thing (or more) which you wish you had known before you moved in:

None I can think of

If there is one thing you would change about your flat or property what would it be:

More responsive resident service team/more trust in the security of deliveries.

5
Facilities
5
Design
5
Location
4
Value
3
Management
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Manager Response

Hi Imani

Thank you for taking the time and trouble to leave your review and we are delighted to read that on the whole you are loving living at West Tower.

We are acutely aware that since the pandemic, parcel deliveries have reached unprecedented levels and we’re so sorry that one of your deliveries went astray.

We area about to introduce a digital parcel service for residents so that there is much more control from residents themselves as to when and where parcels are delivered and collected and we really hope that this provides a much more positive experience all round where deliveries are concerned.

Thanks again for your review

Amazing but terrible

Verified Resident
Verified Resident
Review Date Apr 2021

The development is lovely, the design, space and amenities are amazing. We have a pool, gym, sauna, indoor tennis court and loads of outside seating. The upkeep however is terrible, for some reason there is only one bin for the entire estate (other than the rooftop garden), this leads to an incredible amount of rubbish being left lying around almost everywhere you look. A random bin bag was left in the square for 5 days I once counted…

Although the development is dog friendly and at West Tower you pay a £50 monthly fee to have a dog, dogs are banned from the co-working area upstairs in the main lobby and from the rooftop garden. Unfortunately a few dog owners ruin it for the rest of us by letting their dogs wee anywhere, including right in front of the entrance to West Tower. I would expect management to have spoken to said individuals but not much actually gets done around here. We’ve had the same broken front glass window for roughly 3 months now.

We have also requested to have multiple members of staff on the concierge desk but that doesn’t seem to be “within our budget” for Legal & General who own West and North. I’ll give UrbanBubble their dues, they have tried.

Residents here are just as bad, there have been reports of racism towards other residents, inappropriate sexually harassment happening by drunk “guests” towards residents just wanting to get home.

The flats themselves are lovely though, the views are incredible and everything is finished really well. We haven’t had any issues with the flat and wake up everyday in awe of the view.

Every member of the lettings team and concierge however are lovely, they go above and beyond to help and are always so pleasant to talk to. The problems only seem to be with upper management.

Please tell us what you like and dislike about this area:

The local area has access to loads of amazing restaurants, bars and cafe’s, it’s also right next to Deansgate translation so makes getting trains and trams super easy! Parking is mostly easy to find, either on street or at the bridgewaterhall carpark behind.

There have been reports of thefts and crimes happening nearby along with in the building itself.

When you finally get a parking space in the underground carpark, you’ll experience another amazing benefit of living here. Driving into the carpark does give you that luxury feeling every time, especially when you see some of the nice cars

Please share one thing (or more) which you wish you had known before you moved in:

How bad the vibe here feels, how poorly the place is looked after. Although because of how nice the flats are I would still consider it.

What is the best feature of your home:

The flat itself is the best feature, amazing views and layouts

5
Facilities
5
Design
4
Location
3
Value
1
Management
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Love it!

Verified Resident
Verified Resident
Review Date Apr 2021

I absolutely love it here. We have only lived here for a month and a half but it’s just fantastic all round! The concierge staff are all incredible too and just very friendly and lovely. It’s always clean and things get sorted very quickly, which is always a bonus.

Please tell us what you like and dislike about this area:

You can’t hear outside at all. It’s brilliant! The area is fantastic and having a bin chute is very handy!

Please share one thing (or more) which you wish you had known before you moved in:

We were initially told that guest passes to the Club were £5 but then later found out they’re in fact £25… that was heartbreaking to tell all our friends and family.

What is the best feature of your home:

I cannot even pick one. I love absolutely everything!

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Hi Alicia

Thank you so much for your lovely review and we are delighted to learn that your first month and a half with us has been so good.

I know the Front of House Team will me made up to get a shout out!

You’ve created a first for me, never had such a positive comment about a bin chute. It is a very valid point though and very noteworthy that when living in a tower, not having to take your refuse down to the basement, particularly if you live on the higher floors is a huge benefit!

Sorry you were mis-advised about the cost of visitor passes to The Club. Unfortunately we’re still not able to issue them at the moment due to COVID and the need to limit numbers in the building. I am sure we will get to the point in the future when you will be able to bring visitors in. Totally get you are super keen to show off the fantastic amenities on your doorstep. We will get there!

Lovely to read that your home is also great and I know the landlord will be delighted to read your comments.

We hope you continue to love your time with us and we will have you as a resident for the forseeable future.

Wow tower

Verified Resident
Verified Resident
Review Date Apr 2021

I’ve been living here for almost two years now since the opening and it’s a really nice place to live. My apartment was very nicely furnished (from new) and any maintenance issues have been promptly attended to. The facilities are great, the gym and pool are of a high standard and are included in the rent. It’s also handy to have virgin broadband included in the rent as well. There’s a 24 hour concierge so I find this good from a safety point of view and the staff are very friendly and helpful. If I had to pick a bad thing about living here it would be the lack of a balcony but I’ve gotten used to this now. Lastly, it’s good that pets are allowed in this building, it’s been really great to have been able to have a pet particularly during lockdown and it adds a good vibe to the building I think.

Please tell us what you like and dislike about this area:

The location is great, near Castlefield and the Deansgate metrolink.

Please share one thing (or more) which you wish you had known before you moved in:

The square is under development so there are some complaints about noise from construction but personally I haven’t had a problem.

If there is one thing you would change about your flat or property what would it be:

It would be great if the apartment came with air conditioning.

5
Facilities
5
Design
5
Location
4
Value
4
Management
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Manager Response

Hi Lisa

Thanks so much for taking the time and trouble to leave such a lovely review and we are delighted you are loving your time here at West Tower.

We have to agree the facilities and the pool are unrivalled in Manchester and we’re very proud of our pink tennis court!

Fortunately the main construction is finished and it is amazing to see the retail units starting to be fitted out and Deansgate Square coming to life.

We’ll of course feedback to the constructors about the apartments getting warm in the summer months.

Appreciate your feedback and please let us know if you need anything.

Kind regards

Over all a good experience living here!

Verified Resident
Verified Resident
Review Date Apr 2021

The development is good and the apartments come with modern furnishing included. There are very good facilities with a state of the art gym and pool etc which is included in your rent! However I would say the building management is far from adequate, getting a response to an email will take weeks if you ever do receive one and there have been numerous issues with our power to which the building managers have been 0 help, leaving us without power for the weekend resulting in a full grocery shop ending up in the bin. When emailing a complaint due to how we were treated *shockingly* we never received a response.

Please tell us what you like and dislike about this area:

It is close to almost everything you would ever need. The only down side would be the noise level of the ongoing building work.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known/been made aware that the gym wouldn’t be ready to use until over a year after our tennancy started.

What is the best feature of your home:

The gym and pool faculties that come included in the rent.

5
Facilities
4
Design
5
Location
4
Value
2
Management
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West Tower Review

Verified Resident
Verified Resident
Review Date Apr 2021

New and modern development with impressive communal areas and receptions.
The club, pool, tea room and roof terrace are the best facilities I have seen in the city.
The gym is well equipped with both machines and free weights.
Security could be better and lacking a modern parcel collection / notification service.

Please tell us what you like and dislike about this area:

Central location with quick and easy access to Deansgate and the centre.
Only downside is that parking is not good with resident parking fully taken and limited on street.

Please share one thing (or more) which you wish you had known before you moved in:

There is also a new gallery area where you can rent larger rooms for entertaining.

What is the best feature of your home:

Nice / modern furniture and fittings with great views.

5
Facilities
5
Design
5
Location
4
Value
3
Management
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Facilities

Bike Parking

Bike Parking

Concierge

Concierge

Gym

Gym

Lounge

Lounge

Onsite Maintenance

Onsite Maintenance

Parking

Parking

Pet Friendly

Pet Friendly

Private Dining

Private Dining

Resident Events

Resident Events

Roof Terrace

Roof Terrace

Service

Service

Swimming Pool

Swimming Pool

WiFi Included

WiFi Included

Location

Legal & General
Number of developments 9

4.62

Average rating based on 407 reviews

View company
Urbanbubble
Number of developments 10

4.63

Average rating based on 437 reviews

View company