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Ranked 5th out of 5 in South Bank
By L&Q
2.80
Twist House, by L&Q, comprises of 28 apartments within a 4-storey building. Completed in 2014, the development is located in Bermondsey just 15-minutes from London Bridge station. Residents here also benefit from a central location, close by to a wide variety of local amenities as well as being close to key working districts.
Facilities
Balcony
Bike storage
Parcel storage
Parking
Student friendly
Balcony
Bike storage
Parcel storage
Parking
Student friendly
Ranked 5th out of 5 in South Bank
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7 total reviews
H (Tenant)
Verified Resident
Dec 2022
H (Tenant)
Verified Resident
Dec 2022
The upkeep and care of the building is getting worse, gardening does half a job not clearing the access to meters. Building manager rarely attends or takes action. Lights take long time to be repaired. No action taken on security issues (rough sleeping and thefts). Noise travels in the building
M (Tenant)
Verified Resident
Apr 2022
M (Tenant)
Verified Resident
Apr 2022
Security issues (parcels and bikes) which L&Q don't deal with Noise issues in the building due to design. During COVID the building and external area care was worse, even before that did not meet their own monthly check standard. Without action to resolve this, broken maglocks, poor communal cleaning. Standard has drastically dropped from when we first moved in.
Manager response
Thank you so much for your review – we are so pleased you like the location of your new home. We are very sorry to hear you had issues with the security issues, noise, maintenance, and parking. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to assist.
Posted by
L&Q, Customer Service Team
Aug 2022
Rose (Tenant)
Verified Resident
Apr 2021
Rose (Tenant)
Verified Resident
Apr 2021
The building is fitted with extremely poor quality boilers and immersion heaters. We had no access to hot water to heating for a month when we first moved in due to low quality heating fixtures. L&Qs management of this issue and lack of concern for our safety during a global pandemic was shockingly poor. The tradesmen L&Q provide have extremely poor communication - reports are never filed and parts are never ordered when they have been promised. I have to personally chase every aspect of a repair. We have had over 10 tradesmen visit for various heating/water leak issues in the past 6 months which is a waste of time and resources. Building management is also poor - bikes have been stolen from bike storage at the properly on multiple occasions because building management will not supply adequately secure bike storage as recommended by local police. They have also made no efforts to stop package theft. They stipulate that all enquries will take 10 working days to reply to which is unreasonable.
Manager response
Thank you for your review. We appreciate your feedback. We’re sorry to hear your experience hasn’t been positive. We would like to know more and help to put things right. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to help resolve any concerns. Thanks Customer Service Team
Posted by
L&Q, Customer Service Team
Apr 2021
MJ (Tenant)
Verified Resident
Apr 2021
MJ (Tenant)
Verified Resident
Apr 2021
Pluses of the building are it holds heat well and doesn't overheat on the rare occasions that the weather gets hot. Water pressure is good, and the flat is well ventilated so we haven't had a damp problem. Radiators seem to be in odd places, but they heat the flat very quickly so must be a good design. Has a lift if you need it, the entry door system can be an issue sometimes and whilst it is repaired in a day or two, it is seems to break every month or two. There can be some issues with noise transfer for flats which is hard to pinpoint, some of this is the nature of flats but certain noises seem to carry more. Fixtures and fittings seem good quality, we haven't had any major issues in years
Manager response
Thank you so much for your positive review. We really appreciate you taking some time to share your experience with us. We’re delighted to hear how happy you are in your home and neighborhood. Much appreciated and thanks again! Customer Service Team
Posted by
L&Q, Customer Service Team
Apr 2021
Pedro V (Tenant)
Verified Resident
Apr 2021
Pedro V (Tenant)
Verified Resident
Apr 2021
Very good overall but the bins storage should be monitored. We have Bin bags laying around, furniture, etc. It would be beneficial to have access to the gate. The lift gets broken very often and we had some power cuts on the communal areas a few times.
Manager response
Thank you for your honest review. We appreciate your feedback. We’re sorry to hear your experience hasn’t been wholly positive. We would like to know more and help to put things right. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to help resolve any concerns. Thanks Customer Service Team
Posted by
L&Q, Customer Service Team
Apr 2021
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews