St James Quay, NR3

Please tell us about the good and bad aspects of living in your local area:

The good side The location is good and the area is quiet. The bad side Bins are always not collected

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known the hot water issue (both inconsistent supply and high cost).

What is the best feature of your home:

The living room is spacious. The equipment in kitchen is very good and user-friendly.

Please tell us about the good and bad aspects of living in your local area:

The location is good, just a few minutes' walk to the city centre. It's alongside River Wensum. It provides a quiet and comfortable environment.

How has the building management responded to any problems or issues you have raised:

Totally unresponsive! They always turn a deaf ear to the problems raised by residents, especially the heat tariff issue and the unauthorized parking problem.

Please share one thing (or more) which you wish you had known before you moved in:

If I had known the heat and hot water tariff could be that high (several times higher than the retail gas price), I would not have bought the current property.

Please tell us about the good and bad aspects of living in your local area:

Living in my flat is a relaxing experience. There is minimal traffic noise though I do face the river and not the main road. I manage well without a car so parking isn’t an issue (there are visitors’ spaces and a car club). There are bicycle racks in the cycle store which are very well used. Bin collections are carried out - there is plenty of space in the bin room anyway.

How has the building management responded to any problems or issues you have raised:

Very quickly and courteously. And they didn’t mind explaining something more than once.

Please share one thing (or more) which you wish you had known before you moved in:

I need lots of help with the technology including programming of thermostats! Even the cooker controls had me flummoxed.

Please tell us about the good and bad aspects of living in your local area:

Lovely area-the development itself is quiet but nearby is bustling. Station and town centre within a 20 minute walk alongside the river which itself has canoers and paddle boarders. Shops and pubs plentiful and close by. I can find no fault with the area or amenities. A lovely place to live.

How has the building management responded to any problems or issues you have raised:

Immediate response -even helped me out with my internet connection. Also had 7 and 28 day personal visit to check everything was fine.

Please share one thing (or more) which you wish you had known before you moved in:

I knew the area before I moved in. The only surprise has been there have been no surprises.

Please tell us about the good and bad aspects of living in your local area:

The site very near river with beautiful scene , and very peaceful. It is very near city center .

How has the building management responded to any problems or issues you have raised:

Try the best to solve the possible and quick respond

Please share one thing (or more) which you wish you had known before you moved in:

Wishing have child playground