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Ranked 18th out of 18 in Nine Elms
2.72
Optivo at Embassy Gardens comprises of 80 apartments, 38 of which are available for shared ownership. As a part of the bigger development by Ballymore, residents here have access to a wide range of amenities. As well as this, Optivo at Embassy Gardens is ideal for walking access to Vauxhall’s transport hub.
Ranked 18th out of 18 in Nine Elms
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15 total reviews
Marc (Shared Owner)
Verified Resident
Apr 2023
Marc (Shared Owner)
Verified Resident
Apr 2023
I live in the shared ownership flat in the development. We pay a very expensive service charge and we don’t have access to any service, our entrance is segregate from the main entrance, reception treat us as a second class category, we don’t have access to any amenities.
Janey Stride (Tenant)
Verified Resident
Mar 2021
Janey Stride (Tenant)
Verified Resident
Mar 2021
The building is absolutely incredible and there isn't yet a single thing to fault. Everything has been seamless- the concierge, setting up internet, moving in, the heating, the post room, the bike store. It's absolutely luxury living. I don't think we'll ever want to leave!
Anonymous (Shared Owner)
Verified Resident
Nov 2020
Anonymous (Shared Owner)
Verified Resident
Nov 2020
Having lived at Embassy Gardens for two and a half years now the early and simple problems have still not been ironed out. Communication from the residents team is nearly always late or at very late notice for any works going on. Staff can be rude and turnover is clearly high. I have had multiple items of post and parcels go missing. The parking is a mess and there is no visitor parking. Hot water totally variable. The water supply has been cut off totally before, without even an acknowledgement afterwards. Noise levels can be very high with some other residents holding parties throughout the night. The service charge is also extremely high for the quantity and quality of service.
Brigitte (Shared Owner)
Sept 2020
Brigitte (Shared Owner)
Sept 2020
You will think how good service you will receive from Ballymore and how secure because of the US Embassy. BUT you are unfortunately wrong. We have came across a drunk man sleeping in our building entrance. You won't get any priority even for small things such as our hot water has gone off and for 2 days without any notice. We have leaving here 2 years our windows only cleaned twice and we paid a very high service charge and not getting any service I can assure you. They know how to sweeten the pill. Think twice before you invest. It has been used very poor quality products in the kitchen top, accessories in both the kitchen and bathroom. Contracts confirmed that not a good quality of accessories has been used so it will cause a problem after a year.
Alex H (Shared Owner)
Verified Resident
Sept 2020
Alex H (Shared Owner)
Verified Resident
Sept 2020
Having lived at Embassy Gardens for two years, early problems have still not been ironed out. Communication from the residents team is nearly always late or at very late notice for any works going on. Staff can be rude and turnover is clearly high. I have had multiple items of post and parcels go missing. The parking is a mess and there is no visitor parking. Hot water totally variable. Noise levels can be very high with some other residents holding parties throughout the night. The service charge is also extremely high for the quantity and quality of service.
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews