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Ranked 22nd out of 27 in Liverpool
By YPP
3.85
The Gravity Residence comprises of 104 luxury properties in a mix of studios, one and two-bedroom apartments. Residents have access to a wide range of communal facilities including an on-site gym, a secure luggage storage room for all residents; as well as a grand reception and lobby area offering a concierge service.
Facilities
Concierge
Gym
Parking
Wifi included
Concierge
Gym
Parking
Wifi included
Ranked 22nd out of 27 in Liverpool
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24 total reviews
raveforono (Tenant)
Jul 2021
raveforono (Tenant)
Jul 2021
I am a long term tenant. The employee *name removed* is increasing my rent from £650 to £899. She said i either pay the extra or have to move out. Disgusting rude company totally unfair. Social media is full of complaints. horrible rude staff feels like it should be illegal.
Anonymous (Tenant)
Verified Resident
Feb 2021
Anonymous (Tenant)
Verified Resident
Feb 2021
After 3 months of living there they proposed a rent increase of an extra £612 and simply said pay it or move out. ITS A STING! They will up the rent after you move in! NOTHING THE PRICE GOES UP I regret livi my here now. Please don’t waste your time with YPP
Anonymous (Tenant)
Verified Resident
Dec 2020
Anonymous (Tenant)
Verified Resident
Dec 2020
My price went up after the first year an extra £600 enormous increase. When I tried to negotiate they simply said you have to pay the extra or move out they are unable to keep the same price after 1 year. Proper joke of a company be warned do not live here.
Disgruntled tenant (Tenant)
Nov 2020
Disgruntled tenant (Tenant)
Nov 2020
Left the apartment perfect, and they're trying to claim almost £500 of the deposit. Ridiculous. The fire alarm can ring for hours on weekends, I was left without a functioning cooker for almost a month after an electrical problem.
Paul H (Tenant)
Verified Resident
Oct 2020
Paul H (Tenant)
Verified Resident
Oct 2020
Zero customer service when it comes to them returning your deposit. I moved out two weeks earlier than the end of my tenancy and spent those two weeks cleaning the apartment, which was in very good condition to begin with but I didn't want to incur any fees when I moved. I left the apartment completely spotless. However, I had to hound YPP for any information regarding the return of my deposit. They used the standard 'everyone is working from home because of Covid' excuse as a reason for the delay. Which in itself is no excuse as everyone is surely still working. 6 weeks passed with them blaming late cleaning invoices, promising call backs which were never made, assuring me I'd have my deposit back in 7 working days etc. Upon the 7th week I received an email stating I was being charged for a full paint job along with a 3 hour cleaning fee amounting to £339!!! To justify this, they presented me with zoomed in photos of miniscule stains and also stated wear and tear is classed as damage?! I'm now at the 8 week mark and they haven't even bothered to return the remaining £320 of my deposit. Refused to respond to requests made through the Deposit Protection Scheme and point blank don't answer emails. Absolutely disgusting treatment of someone who lived there for 2 years and left the property in tip top condition. I would advise others to avoid letting with YPP.
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews