We believe the best information about a residential development comes from the people living there. Owners and tenants have a lot of useful information to share with their prospective neighbours, not just on the property itself and its locality, but also on the developer and the building’s management.
Ranked 11th out of 11 in Deptford
By L&Q
3.52
Faircharm Dock is an L&Q development based in the London area of Deptford. The building houses one, two and three-bedroom apartments, totalling 127 units available on a rental-only basis. The building, based on Creative Road, is equidistant between Deptford train station and Greenwich station, both of which are serviced by National Rail and the DLR.
Facilities
24hr onsite management
Bike storage
Parking
Pet friendly
24hr onsite management
Bike storage
Parking
Pet friendly
Ranked 11th out of 11 in Deptford
Subscribe to HomeViews emails and learn from 40,000+ resident experts
42 total reviews
ODS (Tenant)
Verified Resident
Jan 2023
ODS (Tenant)
Verified Resident
Jan 2023
The building is well designed but seemingly constructed in a hurry. The walls in the corridor are not straight, none of our radiators match or are designed to run in the same system, and only one of the lift shafts has been fitted with a lift. The designs are better, good balconies and kitchens. The management have improved but have in the past been impossible to get hold of. The biggest issue is that there is no concierge service, and no alternative has been provided for parcel deliveries. Delivery drivers will leave parcels in the lobby, which are routinely stolen. We are now in a position where we do not have any parcels delivered home, since it is unsafe.
Steve (Tenant)
Verified Resident
Apr 2022
Steve (Tenant)
Verified Resident
Apr 2022
The design of the building and the flat is appealing. Avoid getting a south facing flat, they get inbearingly hot as soon as there is some sun out. From April to October, our indoor temperature is mostly >25C. In the summer, we often have indoor temperatures of >35C. Opening the windows helps to some degree, but as the flats is next to the DLR tracks, noise then becomes a huge problem. The positive side of this is that we almost never have to turn on the heating, even during winter. Building management is not great. For example, the front door is often broken, which is a security risk. Repairs can take very long to be carried out. Reporting a repair often takes also very long, as waiting times on the phone can easily be longer than 1 hour.
Manager response
Thank you so much for your review – we are so pleased you like the design and location of your new home. We are very sorry to hear you had issues with the maintenance response time, temperature, and noise. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to assist.
Posted by
L&Q, Customer Service Team
Aug 2022
Jack (Tenant)
Verified Resident
Apr 2022
Jack (Tenant)
Verified Resident
Apr 2022
No real facilities in the building and the heating costs an absolute fortune even when not using it. No safe bicycle storage for our buildings but the others had bike sheds. No secure postage and things were stolen constantly as the doors kept being broken down. Airbnbs we’re being run in the building which likely resulted in the theft and also vandalism
Manager response
Thank you so much for your review – we are so pleased you like the nearby amenities. We are very sorry to hear you had issues with the facilities, safety, cost of heating, and building management. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to assist.
Posted by
L&Q, Customer Service Team
Aug 2022
Vahagn (Tenant)
Verified Resident
Apr 2021
Vahagn (Tenant)
Verified Resident
Apr 2021
Built well, materials are good. Kitchen furniture is of proper quality. Property Caretaker is super, he was helpful when I was moving from one flat into another in the Faircharm dock. EBI : 1) concierge service would be helpful 2) after renovation of the lift the security level went down.
Manager response
Thank you so much for your positive review. We really appreciate you taking some time to share your experience with us. We’re delighted to hear how happy you are in your home and neighborhood. Much appreciated and thanks again! Customer Service Team
Posted by
L&Q, Customer Service Team
Apr 2021
Steve (Tenant)
Verified Resident
Apr 2021
Steve (Tenant)
Verified Resident
Apr 2021
The development is fairly new and had a lot of teething issues. Most of them have been resolved in the meanwhile, but there are still quite a few issues such as permanently broken front door, regularly failing heating system, and regularly defective lifts. As a result of the broken front door, we had a staggering number of parcel thefts in the building and L&Q is doing nothing to resolve the issue. There are also a few tenants renting out their flats on AirBnB, which are then used by people for rather large parties (during lockdown). This issue is still going on and many tenants are pretty fed up about the fact that L&Q is doing nothing to stop this from happening. The design is pretty standard "modern" looking. Nothing special but not bad.
Manager response
Thank you for your review. We appreciate your feedback. We’re sorry to hear your experience hasn’t been wholly positive. We would like to know more and help to put things right. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to help resolve any concerns. Thanks Customer Service Team
Posted by
L&Q, Customer Service Team
Apr 2021
Page 1 of 9
These reviews are the subjective opinion of a HomeViews member and not of HomeViews