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Ranked 3rd out of 3 in Salford
By Amstone Ventures & Grainger
4.12
Clippers Quay is a residential development by Grainger and Amstone Ventures. Designed by Leach Rhodes Walker Architects, it comprises of over 600 one, two and three-bedroom apartments. In addition, it features an on-site gym, residents lounge, cinema room, work zones and private gardens. The location is ideal with bus and tram routes on residents’ doorstep.
Ranked 3rd out of 3 in Salford
105 total reviews
Kyle Whiting (Tenant)
Verified Resident
Feb 2020
Kyle Whiting (Tenant)
Verified Resident
Feb 2020
We was one of the first tenants in Clippers Quay and they are a very long way away from keeping tenants here for a long duration. So, where do I start. When we moved in we was advised that there would be guest parking. We moved in, no guest parking. So if you have guests staying over please do expect to pay £20 a night because you live right next to old Trafford. If not, feel free to buy a parking space from them for an extra £100 that you will barley use. When we moved in there had been many problems with the house; - under the kitchen sink they had not cleaned any of the building work which left loads of dust, screws and a Stanley blade covered up behind the board - the door locks kept falling off everyones door, and they tried to charge tenants £50 to fix them. Then, the whole complex had to get their locks changed, TWICE! - when you go for a viewing look at the hallway floors, near each door you will see big grey circles. This is because nearly every other shower in the building has had a leak. - we moved in under the assumption the communal area was 24/7, they then closed this down at 10pm. - they said the building was pet friendly, now no pets are allowed off the lead in the communal area garden so all pet owners only have to walk 20 minutes to the nearest field to let your dog stretch their legs - the fan above the oven broke, TWICE and even to the day we moved out made the sound of a petrol scooter when turned on Following the fantastic service we had received after just 12, they felt their 5* apartments vouched for an uplift of £50 a month, bringing the monthly rent to £900. Look down the road by Elmira Way and you can get a 2 bed for £850 (we had just a 1 bed apartment) To round up the fantastic property management expertise, they for whatever reason felt the need to include a £50 deep cleaning fee upon our departure. Given my partner spent 4 hours before moving out, and we moved into a building site I was completely shocked. I even showed her the pictures and she kindly told me to raise a case with the TDS who hold the deposit. I suggested that they should consider implementing a cleaning processes to apartments when tenants move out so that we are not hit with this unhidden fee. I'm pretty sure they would have a cleaner go in and clean something when they move out (you hope) so why they feel the need to charge people this fee is beyond me. If you want to live in a cheaply built, poorly managed apartment then Clippers Quay is the place for you.
Manager response
Thank you for your review and we appreciate your feedback. I’m sorry to hear that you haven’t had a good experience with ourselves but we would appreciate any constructive feedback to help us improve our customer service. If you could send any feedback to info@graingerplc.co.uk and we will strive to improve our service.
Posted by
Jonathan Hyde, Lettings Manager Build to Rent North
Apr 2020
Ben Williams (Tenant)
Verified Resident
Feb 2020
Ben Williams (Tenant)
Verified Resident
Feb 2020
The building itself is decent with a cleaning service. However the management is absolutely terrible. I couldn’t fault the reception staff who are friendly but there is a lady, the residents service manager. AVOID
Manager response
Thank you for your review and we appreciate your feedback. I’m sorry to hear that you haven’t had a good experience with ourselves but we do appreciate any constructive feedback to help us improve our customer service. If wish to raise anything further then please contact us on info@graingerplc.co.uk and we will strive to improve our service.
Posted by
Jonathan Hyde, Lettings Manager Build to Rent North
Apr 2020
Angry Ex Tenant (Tenant)
Verified Resident
Feb 2020
Angry Ex Tenant (Tenant)
Verified Resident
Feb 2020
Issues getting our deposit back: Special mention to the building manager who will rinse you for as much as your deposit as she can. FYI they charge a cleaning fee for menial things that constitute to general wear and tear. They tried to increase our rent by £50 (making the total rent for a one bed flat £900) after only one year. Furniture is rubbish quality - the sofa is so cheap it's comfier to sit on the floor. Issues we've had: - Locks changed twice because they were a fire hazard / broken - Sink flooded our kitchen - Shower leaked all over the floor EVERY time it was used - Kitchen fan broke and had to be entirely replaced - Blinds in the bedroom had to be reattached because they were put on poorly
Tay (Tenant)
Verified Resident
Jan 2020
Tay (Tenant)
Verified Resident
Jan 2020
Absolutely not worth the money! Moved here because it was advertised as pet friendly, well friendly is a stretch. Rules are constantly implemented to restrict dogs. Management team are shocking and lie to you about thing being improved over email, then no apology when it turns out to be false. Repairs not done. Garden not maintained. OVERPRICED
Manager response
Thank you for your review and we appreciate your feedback. I’m sorry to hear that you haven’t had a good experience with ourselves but we do appreciate any constructive feedback to help us improve our customer service. If wish to raise anything further then please contact us on info@graingerplc.co.uk and we will strive to improve our service
Posted by
Jonathan Hyde, Lettings Manager Build to Rent North
Apr 2020
ClippersResident (Tenant)
Verified Resident
Sept 2019
ClippersResident (Tenant)
Verified Resident
Sept 2019
The move in process was very smooth, all being done online meaning I could do it in my own time at home. There is a good community feel here with people working from home downstairs together and the couple of events that have been put on by the management team.
Manager response
Thank you for your kind words. We hope you continue to enjoy your time with us. We are always looking to improve our residents experience so if you ever have any further feedback please let us know by emailing info@graingerplc.co.uk
Posted by
Jonathan Hyde, Lettings Manager Build to Rent North
Apr 2020
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews