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Ranked 26th out of 29 in Borough of Southwark
By L&Q
3.47
434 Old Kent Road, or Milestone House, is a mixed-use development on Old Kent Road in south-east London. The property is made up of commercial space on the ground floor, and residential apartments above, and there’s a communal courtyard area and garden for residents behind the property. South Bermondsey railway station and Bermondsey Underground station are both less than a mile from the property.
Facilities
24hr onsite management
Bike storage
Communal gardens
Parcel storage
Parking
Pet friendly
Student friendly
24hr onsite management
Bike storage
Communal gardens
Parcel storage
Parking
Ranked 26th out of 29 in Borough of Southwark
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12 total reviews
Tenant (Tenant)
Verified Resident
Apr 2023
Tenant (Tenant)
Verified Resident
Apr 2023
The management quality has been deteriorating over the years. We recently had issues with the indoor maintenance and some scaffolding work, that were only acted upon after our complaint. There isn't a thorough scrutiny when offering the flats for rent, as there are definitely cases where the maximum number of people allowed in the flat is being exceeded. The gate that gives access to all flats hasn't worked for months, a true safety issue as anyone can access the common areas.
Greg (Tenant)
Apr 2023
Greg (Tenant)
Apr 2023
We live on a duplex flat on the 4/5th floors with 3 balconies, the outside space is great. The kitchen is well laid out leaving plenty of room for a lounge. The air exchange system is excellent, we have never had any problems with mould and clothes dry in hours inside. There are often problems with the lifts, even though there are 2 they are often both broken, something to consider if you find stairs difficult. L and Q are very much hands off landlords sometimes to the point of neglect which can be both good and bad. However, if you really need something doing and kick up enough of a fuss they will fix it.
IM (Tenant)
Verified Resident
May 2022
IM (Tenant)
Verified Resident
May 2022
Building is OK, although the maintenance hasn't been great since the pandemic. A lift would definitely be a plus, particularly for those living on the upper floors. Would also be good to have some storage space inside the building to avoid taking items up and down the stairs (e.g child buggy).
IF (Tenant)
Verified Resident
Apr 2021
IF (Tenant)
Verified Resident
Apr 2021
The building and the flats are aesthetically very pleasant and spacious especially for London, we cannot complain. The design is neat and clean, colours are plain and white, which makes it clean and nice. We also have a lovely area outside and a tiny garden-kinda-looking backyard. The only complaint I've got is that simple things like a lift repair is taking 2 weeks to take place, while also water pressure is very low and during lockdown, we had to wait for over 1 month to have someone visiting our bathroom for a simple toilet leak. Other than that they are responsive, although we changed at least 3 people managing our property, so we do not know who to contact often. The only downside in all of this was that our rent was increased despite losing jobs during the pandemic. We're paying more than what the next-door flat is put on the market for right now. Other than that we are satisfied.
Manager response
Thank you for your review. We appreciate your feedback. We’re sorry to hear your experience hasn’t been positive. We would like to know more and help to put things right. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line)and a dedicated agent will do their best to help resolve any concerns. Thanks Customer Service Team
Posted by
L&Q, Customer Service Team
Apr 2021
Paul (Tenant)
Apr 2021
Paul (Tenant)
Apr 2021
Terrible, terrible company. I work in the industry and realise landlords get a bad name but they really are just awful in every aspect. We didn't have heating for the first 5 days because L&Q didn't set up our account property. We did not have heating again for 3 weeks, we were told various lies why it was not fixed, my company could have fixed the issue in 5 days, 4 of those days would have been waiting for delivery of parts. Two of the other tenants we have spoken to had exactly the same issue, so L&Q should have kept spare parts on site. This whole issue could have been avoided because we spoke to the previous tenant and they reported the same issue 1-2 years earlier and L&Q did nothing about it. I have taken several days off work for them to fix the issue, it should have been two maximum but they kept sending inadequate staff or the wrong parts. The lifts break several times each month. The front of the building has been covered in graffiti and posters for several years. The painting within the flat looks like it has been done by a 4 year old. Dishwasher was broken when we moved in and has broken again since. Doors don't shut properly. We have given up reporting things not working unless it is a major issue. When you log an issue it gets ignored, when you chase it up, everyone blames everyone else as to why it has not been dealt with. People post gets regularly stolen and we have found homeless people sleeping in our stairwells because the front doors don't shut properly. Fire alarm buzzer has been going off for over a week. The joke is, we have only been there just over 6 months. Not a single tenant has a good word to say about L&Q, Just take a look at their reviews online. It is such a shame because the flat itself could be amazing if it had been taken care of and properly maintained
Manager response
Thank you for your review. We appreciate your feedback. We’re sorry to hear your experience hasn’t been positive. We would like to know more and help to put things right. Please contact us at lqdirect@lqgroup.org.uk and a dedicated agent will do their best to help resolve any concerns. Thanks Customer Service Team
Posted by
L&Q, Customer Service Team
Apr 2021
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews