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Ranked 28th out of 29 in Borough of Southwark
By L&Q
2.94
1-15 Bournemouth Road, by L&Q, comprises of 39 apartments spread over 8 storeys. Residents here benefit from being only 4-minutes from Peckham Rye station, as well as being just moments away from the hustle and bustle of Peckham.
Facilities
Student friendly
Student friendly
Ranked 28th out of 29 in Borough of Southwark
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8 total reviews
GH (Tenant)
Verified Resident
Dec 2022
GH (Tenant)
Verified Resident
Dec 2022
I really love my flat, great layout and have so much space for a two bed. The development has a lovely rooftop overlooking peckham and beyond. Property management has been poor over the years, however starting to see a change now with a more consistent management.
GH (Tenant)
Apr 2022
GH (Tenant)
Apr 2022
We have a really nicely laid out flat, however the rest is quite disappointing. The bike storage is through about 4 doors so isn't easy to get too. Property management is pretty poor. Have to repeatedly ask for jobs to be completed.
Manager response
Thanks for your review – we are pleased that you like the layout of your new apartment at L&Q at Bournemouth. We are sorry to hear you have had communication issues with the management team. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) if you would like to speak to a dedicated member of our team about anything further.
Posted by
L&Q, Customer Service Team
Aug 2022
MH (Tenant)
Verified Resident
Apr 2021
MH (Tenant)
Verified Resident
Apr 2021
The development has been poorly managed, I had/still have several issues that I was not aware of prior to move-in e.g. a pest problem, a leak in the ceiling, no gas, lift very often out of order, the lock of the bin place broken etc. The biggest problem I have in regard with all the problems is the little involvement/management from L&Q. They don't actively manage and maintain the development, and they just a quick fix. Particularly with the problem with the lift, it is a recurring problem and I have tried to raise this issue, but they keep on fixing the problem on the surface and no intention to look into the actual cause of the problem. I have seen that the life got broken and people got locked and called fire officers. I am pregnant and have to climb up stairs when it is broken, and I am very anxious when it is working because I never know if I will get stuck in the lift. The flat itself is relatively nice, but it does not make my whole experience with the development good and safe at all. I have attached photos of issues that I have raised with L&Q but have not been solved.
Manager response
Thank you for your review. We appreciate your feedback. We’re sorry to hear your experience hasn’t been positive. We would like to know more and help to put things right. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to help resolve any concerns. Thanks Customer Service Team
Posted by
L&Q, Customer Service Team
Apr 2021
JW (Tenant)
Verified Resident
Apr 2021
JW (Tenant)
Verified Resident
Apr 2021
The building is pretty average to be honest. Often the lift is broken and not repaired and they take ages to fox repairs - then send someone and it doesn’t really get fixed quickly unless you kick up a fuss.
Manager response
Thank you for your review. We appreciate your feedback. We’re sorry to hear your experience hasn’t been positive. We would like to know more and help to put things right. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to help resolve any concerns. Thanks Customer Service Team
Posted by
L&Q, Customer Service Team
Apr 2021
Mo (Tenant)
Verified Resident
Apr 2021
Mo (Tenant)
Verified Resident
Apr 2021
Our old property management treated issues very poorly but we now have a new property manager who is great with dealing with our problems. Is able to flag jobs that need following up during the pandemic. The design of the flat could do with an update (interior and exterior) as well as the communal rooftop. Some communal and balcony mould problems that need to be sorted, as well as the lift which breaks a lot. The communal hallway downstairs has foam falling out of the cupboards and is a bit gross. The design of the bike room makes it awkward to get into it.
Manager response
Thank you for your review. We appreciate your feedback. We’re sorry to hear your experience hasn’t been positive. We would like to know more and help to put things right. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to help resolve any concerns. Thanks Customer Service Team
Posted by
L&Q, Customer Service Team
Apr 2021
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews