About Vonder

Please tell us what you like and dislike about this area:

Perfect location for commuting as next to the underground station and lots of local bus routes available. Great being so close to an Asda and a Lidl. Despite being next to the stadium I’ve not had any issues with anti social behaviour or crowding as the big events are well managed with lots of police etc.

Please share one thing (or more) which you wish you had known before you moved in:

There is some building work going on next to the building, you can see it from the balcony so shouldn’t have been a surprise but I didn’t really think about the noise. They don’t tend to start work until 7 or 8 am and the windows keep most of the noise out, but you can hear a fair bit of noise if you have your windows or balcony door open when it’s warm.

How has the building management responded to any problems or issues you have raised:

Unfortunately it took nearly a month to get Wi-Fi in my apartment despite it being highlighted on the inspection before I moved in that the router was missing so I would have liked that to have been installed before I moved in. I also have an issue with my fridge not working properly which was present when I moved in and no one has come to look at it over 5 weeks later.

Facilities
Can’t say there’s much to talk about in regards to facilities. The wifi is included in the rent which was good but the connectivity is never stable for long and there were months on end were engineers were trying to fix a complete loss of internet. We’re still having issues on a daily basis with our internet to this day.

Building Management
Started off well in the first year (when Absal was the concierge) but has since gone downhill. There’s always different people behind the desk at the reception so its hard to know if any of your issues are / will ever be raised through that person as the next day you return it’s a different person. There’s been constant issues with dog poo around the flats and this has never been sorted, only addressed by the staff. I’ve also raised the need for more recycling disposal bins in the bin area but this has never been taken onboard. We were also not included in a recent residency meeting where it seemed lots of other private renters were included.

Property Management
In regards to managing the property, I’ve had to raise several issues to get them fixed but often just got templated responses about the issues being looked into. The buzzer on the Piedmont building was broken for months so if you wanted to let someone in you had to go down to the first floor and open the door which was a massive pain. There were also months on end when the entrance had no locking system (magnetic lock) so anyone could just wander into the building without knowing the code to get in, this made us feel very unsafe – especially when one of the other buildings was broken into not long before. I’ve also had situations where my emails are just completed ignored. So all in all I’d probably give the review as a 4/10 below average experience.

Please tell us what you like and dislike about this area:

No shops or a high street, the closest thing you could call to a high street is a 20 minutes walk – but there are only takeaways and coffe shops, no shopping to be done there. The location is good if you use the train station to get into central though as it’s not near any tube stations, closest is Boston Manor (another 25 minute walk). Bus links are also ok, H91 from over the main and drops off outside flat area on the way home.

Please share one thing (or more) which you wish you had known before you moved in:

The issues with the wifi have been shocking, when everyone was working from home and stressing out whether they would keep there jobs (due to covid) we had days where there was no connection for hours. The response and fix took months in total and we still have issues with the internet on a daily basis to this day.

Please tell us what you like and dislike about this area:

The buildings are across the GSK building on the Great West Road and there are many amenities around. Subway and Co-op are 5 minutes away, an off-licence, cafe and a barber a few minutes away with a couple of bus stops nearby. The train station is also several minutes away that takes you to Waterloo in 25-35 minutes, depending on the train.

Please share one thing (or more) which you wish you had known before you moved in:

That the maintenance will be scarce and below average. By that, I’m not talking about the cleaning personnel, which is doing a good job, but the organising of the outdoor maintenance. Also, all the security cameras outside are non-functioning and half of the light poles are not working, so walking around the buildings in the night is not pleasant.

If there is one thing you would change about your flat or property what would it be:

The price was a bit high, especially for the area (Zone 4). The rent includes the bills (electricity-heating, water, internet), but once you deduct the bills from the rent it is still a bit pricey.

Please tell us what you like and dislike about this area:

Close to brenford High Street ( 10 minutes) that has plenty of bars and restaurants. Great transport links from Syon park and Brentford overground. Bus routs just outside the complex. Huge Tescos around the corner. Pc world to the left of the complex and a Home base across the road. Bins are collected once a week. Underground parking available. Very little traffic noise.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing realy. Everything was they way it was represented.

How has the building management responded to any problems or issues you have raised:

Is always actioned asap. Always kept updated of any issues via email.