About Uncle – Realstar Living

UNCLE is a UK residential rental company, developing properties across London and Manchester. It is currently owned and managed by the Canadian real estate and property management company, Realstar Group. UNCLE’s values are cemented in the belief that ‘collaboration, kindness and fairness is core to a happier renting experience.’

UNCLE  Realstar Living developments

You can find out more about UNCLE – Realstar Living developments on HomeViews. UNCLE Stockwell, UNCLE New Cross and UNCLE Elephant & Castle are all popular South London properties. Each development has an on-site resident manager, a cafe and landscaped outoor spaces.

UNCLE – Realstar Living reviews

You can read HomeViews reviews of UNCLE – Realstar Living properties by clicking on the developments in the list below. If you can’t find a development you would like to review, click here to submit a new development and click here to share your experiences with the HomeViews community.

Number of Developments

9

Ratings

4.22 Rating

Rating (based on 181 reviews)

Excellent

48.62%

Very Good

37.02%

Average

9.39%

Disappointing

3.31%

Very Poor

1.66%

Developments

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Showing all 9 developments

Uncle – Realstar Living reviews

Reviews

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Showing 181 reviews

Okay to start with, not so great now

>I’ve been living in Uncle Wembley for almost a year now. I’ll start with the good and move onto the bad.
The apartment is very well constructed, mostly good quality fittings (the kitchen fittings are a little on the cheap side compared to the rest of the finish of the apartment, for example). The appliances are all good quality and modern, and it’s well insulated for the most part. The bathroom is well fitted and functional. The integrated heating system the building has is a good idea (although the supplier themselves and the lock-in that provides is questionable – it has worked consistently). The internet is fast, infrastructure is sound and well engineered. The front desk staff are all friendly and excellent people. There’s plenty of small good intentions, the package delivery/management system they have going on works well, the lobby is a nice place to be/wait for people.
But there’s little things like the sink/cooker hob not being sealed in, under sink bin being fragile and breaking, exterior windows being not quite fitted correctly etc. – all minor maintenance issues which have for the most part been corrected. The building was brand new when we moved in and there were plenty of snagging/commissioning issues. However the ongoing trend seems to be toward a lack of maintenance which is concerning.
The location is okay – Wembley is a cosmopolitan place and has excellent transport connections (except on event days when it’s chaos – be aware!) Access to NHS services in this area is very poor (beware). The building also sits at a confluence of two roads which have a lot of emergency traffic – expect to hear sirens fairly consistently. With the windows closed the sound insulation is not bad, but see later points around solar mitigation and comfort in summer.
The layout of the apartment (this is a 1-bed, open plan style). Means there is no separation between the kitchen space, living space and hallway. Combining this with the way the ventilation system has been designed, and the spec of the fridge leads to a combo of compressor/fan noise which may not suit those sensitive to such noises. There is little in the way of solar mitigation built into the building design (e.g. external shuttering), which combined with a lack of air conditioning makes for very hot summer days. The blinds – while intended to be ‘blackout’ style – do not completely black out the windows and the building’s policies prohibit using your own window coverings in addition to them.
The main downside that has emerged through the pandemic (we moved in just before the second lockdown) is that building security is fairly lax. The foyer is monitored only during business hours (9am-5pm Mon-Sat). There is an out of hours emergency line, but this is fairly unresponsive to anything but actual emergencies. Aside from intervention from residents themselves, there isn’t much stopping anyone from following you inside and riding the lifts up to the common areas like the roof terrace (a seemingly increasingly common occurrence as we move out of lockdown). My partner and I have had a few incidents of encountering people who don’t live here – which has led to a feeling of insecurity in the building. The really bad thing is that these concerns haven’t been addressed by Uncle (who have been increasingly unresponsive to emails over our time living here).
There is a small gym in the basement – when this has been open it’s been a useful space. There hasn’t been a great response by Uncle to the pandemic in terms of providing access to this and other common spaces however – which speaks to a general lack of community engagement by management here.
We rent a parking space, this is a relative luxury in this part of London but I’m including this info because you may want to know. The parking is split between two areas, our space is on the ‘outside’ and relatively unsecured. There’s little management of the spaces/parking which leads to issues of being blocked in semi-frequently. This seems to be a general problem with the way the building has been designed since there isn’t really enough space for deliveries/pick-ups/waiting etc.
Overall this feels like a high-end product that has failed to find a market, and a combination of the pandemic and other economic factors have left Uncle to need to fill the apartments however they can. There’s been no effort put into building community (despite suggestions to do this via online circles during the pandemic, for example). This combined with the lack of commitment to security in the building, lack of engagement with residents, the ongoing building site next door (5-6 days a week of building noise, closed facilities due to Covid etc. makes this a very poor value proposition given its’ premium pricing and location.
3
Facilities
3
Design
3
Location
2
Value
2
Management
User submitted image of  Uncle Wembley, HA9
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Fantastic location

The concierge team are amazing and they will do anything they can for you. The facilities are also very nice, particularly the sky lounge and the facilities are always kept clean and tidy. The balconies are made from wooden beams which is unfortunate because when a neighbour in any of the floors above you waters their plants or washes their windows, the water does drip down to the balconies below. The management is okay but nothing special, many reports have been made about cigarettes landing on balcony furniture but it continues to happen although I appreciate it is difficult to manage when you don’t know where it is coming from. The management did handle the coronavirus very well, placing hand gel at various points in the building, putting screens up around the concierge desk and delivering parcels to peoples’ doors.

Please tell us what you like and dislike about this area:

The area is up and coming; the old shopping centre is being replaced which will really modernise the area and there are a number of nice restaurants and cafes appearing all the time. There is the wonderful Mercato Metropolitano just a few minutes’ walk away and The Southwark Playhouse is moving to the basement of this building.

What is the best feature of your home:

The layout of the flat is great and it feels very spacious with plenty of light flooding through the windows which is the main reason I chose this flat.

4
Facilities
5
Design
5
Location
3
Value
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UNCLE New Cross – Living The Dream!

The flats are beautifully designed with modern interiors and clean finishes. The kitchen and bathrooms are fitted with sleek, modern designs and are much larger than what you would typically expect in an SE postcode with such good travel connections! The building has many facilities that benefit residents, such as locked bike rooms, round-the-clock security, parking, communal rooftop space, weekly cleaning services for all communal spaces, parcel collection and much, much more. Property management live on site which is possibly the best part of living here – they are friendly, supportive and constantly going the extra mile to provide for their residents. If there’s ever an issue in any of the flats, they are honestly just an email away!

Please tell us what you like and dislike about this area:

This development is perfectly located! You are only a short walk from both New Cross and New Cross Gate stations, with quick links to central London. It is located on a quite street with a brilliant vegan cafe serving the local community and a beautiful park is located right behind the building. There are so many lovely cafes, restaurants and pubs located on New Cross high street, parallel to this development as well as in Deptford, only a short walk away.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew how valuable the relationship we have built with the property management would be. At first, I thought the building was priced quite high but having live-in management who will do almost anything to ensure you are well looked after is priceless!!

If there is one thing you would change about your flat or property what would it be:

This wouldn’t be feasible to fix, but it would be nice if the building had a few more high-spec amenities given the cost of rent, for example a gym on site, or shared social spaces.

4
Facilities
5
Design
5
Location
4
Value
5
Management
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I think that the staff are fantastic.

I think that the staff are fantastic. Also, there are lot of cool working spaces such as the art studio, offices and gym. I think that the places is fantastic. The only downside is that it can be expensive, the could lower the price but its not a bad value. I understand uncle to be a canadian compamy with american set up. So the staff are really friendly and have our backs. For example, they pick up parcels for you so that they dont get stollen. They will get signed for.

Please tell us what you like and dislike about this area:

My place is very central. Sometimes it can be noisy because of pedestrians but you get that anywhere in town.

Please share one thing (or more) which you wish you had known before you moved in:

I would recommend getting to know staff as they are extemely helpful. One example being that when i lost my keys they picked up phone late at night and let me in for free.

5
Facilities
5
Design
4
Location
3
Value
5
Management
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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