About St Modwen Homes

The external design of the development appears to be great, very modern looking and great curb appeal. However that is where my positive feedback ends.
Building and property management has been diabolical, we have been left with damp walls, damp ceilings, water leakage through the ceilings and window seals. This was first reported when we first moved in almost a year ago and has still not been rectified by St Modwen. My messages are ignored every week, I have taken days off work for these to be repaired and nobody turns up to fix these issues. The design of the balcony drainage is awful, this is causing the leaking water in our apartment, we were told this would be investigated 2 months ago and still nothing has been done.

Me and my husband have bought a flat from St Modwen back in December 2020.
So it has been almost a year since us moving in.
Long story short, once you complete your post purchase review they are no longer interested. We still have a number of snags which await fixing since we moved in. No dates for it to be done.
Dozens of emails sent, either no reply or no action taken to actually organise it being fixed.
Basically, no customer service post purchase, they are not interested once they get your money and the review.
We’ve just received a second review request, we’re definitely going to put what we think in that one.
Snags outstanding: cracked tiles in the bathroom, bathroom fixtures misaligned when installed, tiling under the sink in the bathroom done unprofessionally with massive gaps between the sink and the wall, flat door lock misaligned hence it doesn’t lock properly, balcony window eaten out by some sort of acid that needs to be repainted (told it was dirt, however it doesn’t clean up, tried by multiple people) it needs to be repainted, leek from the pipes in the garage, leeks coming from walls (unknown where from, as even the developer apparently doesn’t have a clue). Underground garage gates never work, security doors for the block dies too often, meaning anyone can get inside, we had 5 bicycles stolen from bicycles store which is supposed to be secure within a couple of months from moving in, of course security door has not been working, as a new built I would have thought that it’s supposed to be in the top condition and not have everything breaking all the time.
And it seems like the more time we spend here the more faults we find.
The managing agents are appalling, charge outrageous amounts of money for unknown what, no requests for receipts met.

We own a Maple and just love it! It is spacious with high ceilings and good size rooms. The design really does make the most of the space.
There are a few things I would have changed such as the upper landing and the master wardrobe if I had designed. And it would have been nice to have has an input in the layout design of the garden. I would have loved the option for bi fold doors too. The whole building process of our home went smoothly and they kept us informed throughout. They genuinely cared about their customers going above and beyond particularly looking after us the day we moved in and those to follow. They promptly took care of any snags and even filled a chip in the wall that we created when moving furniture in!