About Sanctuary Supported Living
Sanctuary Supported Living develop and provide housing and services for people over 55, with purpose built and adapted properties across the UK.
Fantastic place to live. With a few tweaks here and there it could be perfect !
Fantastic design, all areas are bright and are decorated and furnished to a high standard, with wide corridors and areas to sit and chat or read a book. The only drawback is the lifts keep breaking down which is a big issue if you are disabled. The design did not take into account the need for a service lift so the lifts are used for everything. A real shame this was not addressed at the time of design. We can only comment on my own apartment. It is lovely and spacious with plenty of room, and windows from floor to ceiling. Very modern design in term of electricity points etc. However neither the bathroom or kitchen fan booster switches work. Apparently none of them work. The only other thing is the sinks in the bathrooms. The taps have virtually no pressure. It takes an age to fill the sink and by that time the water is cold. We have been told that they are all the same and it can’t be altered. I really don’t know how true this is but it is very annoying in such a new building.
The staff are very good, especially Keith who keeps the building maintenance ticking over. He will do anything he can to help. The reception staff are also very helpful. The whole team is now working better since Ali arrived.
Please tell us what you like and dislike about this area:
We don’t feel able to go into the nearest area of shops at night time. It isn’t a very nice area. I cannot comment on facilities in that respect. We own a car so have not used public transport but my daughter visit by bus which drops her off in Newcastle Street, quite a way for someone older to walk especially if they are disabled. There needs to be a bus stop on the estate. The biggest problem is the congestion on Newcastle Street.
Parking on our development is poor. Whatever the person who designed this part of the development was thinking about, we have no idea. This is a development of 80 flats for people over the age of 55 with particular needs. Bearing that in mind, there are 4 disabled bays and very few parking spaces, so much so that on some days you cannot park on your own car park, whether you are disabled or not.
There appears to be quite a bit of anti social behaviour in this area. We never see community police walking about although we have seen them come into the building.
We don’t experience any road traffic noise, but we do have daily noise from 7am to 5pm on weekdays and 7am to 12 noon on Saturdays from the Potteries Waste Transfer site with lorries constantly coming in and out, and the noise of rubble being tipped and the lifted again, which, with the continual dust, is not what we signed up for. We were told the transfer site was to be relocated but we have spoken to them regarding the noise issues and he says he will move if he is paid enough.
Please share one thing (or more) which you wish you had known before you moved in:
Definitely the noise from the waste transfer site. We were told it was moving and it seems unlikely to be in the near future.
Also be mindful that if you are not on the top floor you may have a noisy neighbour above, especially those with wheelchairs as you can hear those moving about.
Make sure you ask questions
How has the building management responded to any problems or issues you have raised:
They have responded very well. Some things take longer to sort out but that is not always the fault of building management.
I just wish they would sort my bathroom sink. Winter is coming and I would like to wash in hot water.
4
Facilities
4
Design
2
Location
3
Value
4
Management
