About Sanctuary Homes
Sanctuary are one of the UK’s leading providers of housing. Their development programme aims to support people in to home ownership as well as meet the need for additional rented homes.
I have personally had many issues
The development has not been straight forward by any means. I have personally had many issues- from no cold water access in the bathroom from June 2020- February 2021 (my baby was born in October 2020 so was unable to bathe him without leaving the water to cool). Design of the the outside of the home we love- it’s what attracted us! Facilities in the house are basic and have taken a long time to fix (we are still waiting for our landing to be fixed for the 4/5th time). We have had issues with the front door in July 2020 and these were not rectified for 48 hours. As the issues with the house became less immediate we found that the resolution time from emails sent to the work being completed was very slow. I can imagine that this is because so many people had issues and the back log from covid. I also had issue that friends of mine bought a house in March 2021 and had their home snag free after 2 months yet here we are nearly 2 years on still with snags. I did raise all issues and mainly I have been taken seriously and things have been “dealt” with by sanctuary’s standards. The building management has been appalling and I will never buy from Engie again. I do not recommend them. They need to work on people skills, how they talk to people, how they might be perceived when 3 men are stood in your home, about you, in front of you. Disgusting behaviour that I am still very unsatisfied by as there was no apology and no resolution by the builder. The landscaping is awful, we have a patch between my house and the neighbour on the corner that is unattended to and has been for 2 years- and looks really awful! There are weeds are all over communal plants, the builders 8 weeks ago left some some plaster board and wood outside of our house on the grassed area and it’s still there (someone took the wood but the plaster board is still there killing the grass!) the maintenance of the landscaping is just very poor- payments for this are taken every month though! I was told we would have a rebate which I’m still waiting for. The quality of the turf put down in the garden is so poor and this was laid by some men who let themselves into my home a few days after I’d moved in!
Please tell us what you like and dislike about this area:
Glastonbury is lovely to live in, I feel very lucky with where our plot is situated within the development, and very lucky to have neighbours that we get on with. Parking is fine, no real issues apart from the road 2 years on still not being laid. Bin collections now are ok we’re not too new. There has been a break into my neighbours car. We can hear traffic noise but mainly at night.
Please share one thing (or more) which you wish you had known before you moved in:
I wish I knew about the snags that were picked up before moving in, I wish I knew that you needed to chase things where you’re unhappy with the length of time it’s been left unattended to. Also I wish I knew that chasing is essential. My neighbours have had very little work done because they’ve not chased! So make sure you chase!
What is the best feature of your home:
I love the look of the house- the grey colour of the windows and doors against our brick is beautiful.
1
Facilities
4
Design
4
Location
3
Value
1
Management
