About Redrow

Been in our property now for nearly two years this November, and I have to say Redrow homes is just a big name. We have had continuous snags and have had to have a lot of patience. Have to complain all the time with redrow customer service on our issues. Told what you want to hear then don’t hear back for weeks maybe months. For example rear garden ever since we moved in back in 2019 has been poorly laid, not level holes everywhere, grass joints don’t join together. Reported numerous times, workers have come to look at it and two years later we are still waiting. Redrow also charge £1000 to have grass installed in your rear garden and this is the result SHOCKING! Also the rear gate has collapsed and doesn’t close properly again been waiting for this to be repaired for nearly a year and still waiting. Our front railings weren’t installed in the ground properly, workers came to complete cementing them in the ground to be secure. Resulting in my front looking a mess clumps of soil lost all the bark that was there with trees, reported to redrow back in May said it would be sorted with fresh bark. Still waiting to this day! My biggest concern is council apartments have been built behind our property, our front lawn has been attached to the front greenery of the council apartments. We have not been secured off privately as in plans when purchased as you can see in images. Paying 300,000 for a home to only have you attached to apartments is utterly disgusting. Again reported this back in April/May, still waiting to this day. Back in February of this year my partner and I had amazing news that we was expecting our first baby, I informed redrow customer service of our situation, voiced my concerns that I want all remaining snags completed before the baby is here as I do not want to deal with workers at our home whilst we have a new born. Totally agreed and promised things would be done, my partner is due in November and we are still waiting for the work to be even started it’s laughable. All last minute, disorganised, lack of communication and poor time scaling. Do me and my partner regret buying a redrow home, indeed we do!!!

The development is exceptionally well laid out and every design of house is beautiful. The homes look like houses built in the thirties but with all the advantages of modern day efficiency.
Everything you need for a comfortable, fuel efficient, relaxing lifestyle can be found in a Redrow home.
Since I moved in in May 2019, I’ve had a few niggles as with any new builds but the management team have been extremely helpful and I haven’t had to wait at all long for the issues to be resolved.
The sales staff are also extremely helpful and forever willing to find out who I need to contact for anything I may need.
Having a large park area and several small play areas for children throughout the development has been fantastic for my grand children and all the outside areas have been well maintained by the property management team.
I cannot praise the Redrow homes enough and I will be staying here for many years to come!

The design of the flat is not too bad, but it can get silly when the living room door blocks the fridge door. The bathrooms are very nice, the other rooms are good. The view is excellent since our flat overlooks the park. Management is very professional and helpful, I like how tight they run the ship when the residents misbehave!
The biggest problem I had was with Redrow themselves when they took a million years to fix a simple issue in the flat. The flat was brand new and under warranty, something was never working since the beginning – how do they even check it before selling it??? It was fixed after several months and a dozen messages and appointments, it was excruciating!

The design of Colindale Gardens is amazing – the colour schemes of the flats and the modern interiors are beautiful. There are also very good facilities such as the gym, steam room and sauna. The flats are a good size and well-lit. However, parking at Colindale Gardens is a massive issue. Some of the flats do not come with parking spaces or even permits. The newer flats are now being offered with permits but the residents in the older blocks have no choice but to pay £1.50 per hour 24/7 for their own vehicles as well as for any visitors. If there was some sort of resolution to this, I couldn’t fault this place but right now, it’s an ongoing problem.