Redrow Homes

Number of Developments

26

Ratings

4.02 Rating

Rating (based on 275 reviews)

Excellent

34.55%

Very Good

49.09%

Average

11.27%

Disappointing

3.27%

Very Poor

1.82%

Redrow Homes Limited is one of the largest residential developers in the UK. It has a network of 15 divisions across Britain, is based in Flintshire and employs 2,300 people. Residents receive a bespoke ‘Homefile’ when they move into a property, packed with hints, tips and useful contact numbers. It’s one of many ways they strives to offer a truly personalised service. Read on for more information.

Developments

You can find out more about Redrow Homes properties on HomeViews. Listed developments include 500 Chiswick High Road, which brags a central Chiswick setting and luxe design by Broadway Malyan. Also in the Redrow portfolio is Colindale Gardens, an immaculate collection of studios and one to four-bed apartments.

Redrow Homes reviews

Residents will have access to a private landscaped courtyard garden, a secure underground car park and a concierge who can take care of their day-to-day needs. Inside the apartments, the overall look is stylish and contemporary, with a neutral palette and natural textures.” – Redrow Homes review by HomeViews Property Pro on 500 Chiswick High Road.

Click on the developments below to find out more and read reviews from residents. Do you live in a Redrow Homes development? Leave a review here. Moreover, if you can’t find a development on HomeViews, click here to submit a new listing.

Award winner

Residents have rated this company an award winner! Select a development below to see which awards it has won.

Developments

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Redrow Homes reviews

Reviews

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Showing 275 reviews

Good development with beautiful surroundings!

Verified Resident
Verified Resident
Review Date Oct 2020

Overall property and development is good in terms of design and facilities. Build quality is good in general but after-sales service is very slow for rectification of any defects. There is 24*7 concierge service with gym, sauna and steam facilities available for residents as part of the service. There is a large public park on the development and many beautiful surrounding small gardens around buildings. However, need to pay high service charge for these facilities.

Please tell us what you like and dislike about this area:

Property is located next to Colindale Station, with good availability of small and large grocery stores within reach , not many great local restaurant options to dine in but still many good delivery options available. There are 2-3 NHS GP and dental services available in close proximity.

Please share one thing (or more) which you wish you had known before you moved in:

Expensive community heating bills because of very high standing charges, high service charges for facilities including service charges for public park needs to be paid by residents. Also a number of restrictions including no water softener allowed, no lighting/decorations not allowed in the balcony, no pets, which could be annoying.

What is the best feature of your home:

Spacious, large terrace and breakfast island, very good light throughout the day.

4
Facilities
4
Design
4
Location
5
Value
3
Management
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Decent flat – some unresolved build issues and poor estate management

Our experience of living here has been mixed. We had a number of quite serious issues in the build quality – lights that kept flickering, a leak in the ceiling around a window and door, a balcony door that doesn’t fit properly so we cannot use it otherwise it doesn’t close, an oven that broke immediately and wasn’t replaced for about 3 weeks, a pencil (!) left under the floorboards which was only resolved after about 6 months of us chasing – they did this by taking up the floor, cracking some of the interlocking parts and therefore needing to use glue to secure it again. Some of our issues are still not resolved after having lived here since May 2019 (17 months). The customer services team for the developer is pretty dire – extremely poorly staffed and slow.

By contrast, despite the issues we had with the build, our particular building (one of the lower-density ones) has had seemingly fewer issues than others, so we are luckier in that regard, and in general, we do like living in our flat. There seems to be pretty good sound-proofing so we don’t hear upstairs neighbours walking around very frequently, and the fittings are nicer than other new-builds we have seen (we wonder if this was an error on Redrow’s part, not being as experienced in the so-called ‘luxury’ market so spending a bit more than would be ideal for them!). The insulation is good, although that means it gets incredibly hot during the summer. The greenery on the estate is quite nice, and places like the play area, and the podium gardens in my block, are positive features. We don’t use the gym, but it is a good addition to have – would be better if it were open longer hours and we didn’t have to pay an initial charge to be ‘trained’ to use it…

Back to the negatives, we get cigarette smoke coming in from a neighbour’s flat (through both their and our front doors!) and there are ongoing issues with security – car park gates repeatedly breaking and taking weeks to fix, several incidents recently of parcel theft, car damage, anti-social behaviour and drug dealing around the estate. The estate management team (agents – Rendall & Rittner) do very little about it. In fact, while the management are not active on some issues, they are extremely heavy handed on others – they interpret the lease clauses in very odd and extreme ways and communicate with residents through the online portal with belligerent messages. They have implemented a dog ban with no legal backing (plus the estate manager brings his dog into work…!). They are also extremely dismissive of the hard water issues – we have lived in other areas in north London and this is by far the worst for water hardness – at 400ppm, it is well over the ‘very hard’ threshold and is practically corrosive! Just using a descaler from time to time, as the estate manager suggests, really is not an appropriate remedy.

The developer has also been horrifically slow in transferring control of the management companies to residents. We were unable to purchase the freehold for our block but we should still have some element of control over our building and services through these companies. Instead, long-term decisions about energy suppliers etc. are being made by the developer, which residents now won’t be able to change when they are given control. Covid-19 is not an excuse – AGMs can be held virtually.

To sum up, it is a reasonably attractive development in a decent location. Our specific flat is generally a good place to live, despite the on-going problems (some serious); we think we were quite lucky in terms of layout and spec of our unit – others look less ideal from what we saw when buying. The developer’s teams and the estate management are not great (concierge is OK) and there are worrisome security issues.

Please tell us what you like and dislike about this area:

The area is reasonably good – we know that as the development is finished there will be more local amenities in the development itself, but generally speaking there is a good range of food shops nearby. Nice also to have the RAF museum as a place of interest.

Since the developer opened up a side path through the estate the walk to the tube station from our flat is 10 minutes rather than 20, which is far better!
However, the combination of one tube station and poor bus routes to other stations means that if the tube is down it is impossible to get anywhere quickly.

Please share one thing (or more) which you wish you had known before you moved in:

Make sure to have everything you speak about with Redrow’s teams in writing (and follow up calls with an email summarising what was discussed).

There are quite a few social groups popping up now (e.g. yoga, meditation. running, etc) – it seems that many residents are actively trying to build a community, which is definitely a positive aspect of living here, even if we are yet to take part in these activities.

What is the best feature of your home:

The layout of our flat is great and it is deceptively large – we were lucky that this unit was available as it seems to be pretty unique in the development.

2
Facilities
3
Design
4
Location
3
Value
2
Management
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Good location

I bought my flat using Help to Buy and moved in in February 2018. Help to Buy was an easy process. I feel that I got value for money as I offered just below the asking price which was accepted and the solicitor cost was also covered – I wish I had used their free mortgage advisor as I had used one recommended by a friend.

I didn’t hear much directly from Redrow as all the communication came via my solicitor and mortgage broker. There was definitely some miscommunication as when I moved in I then found out the flat had been available sooner. The gym was delayed and I was nagging them as to when it would be completed – it is now but I haven’t actually used it! The complex is new and spacious along with brilliant transport links to get you into central London quickly.

When I moved in I ordered furniture in advance and the concierge stored this for me and helped move it into my flat which was really helpful. There have been quite a few changes to the concierge and customer service teams over the last year but it hasn’t caused any issues. There were a few minor issues with the flat – the loo seat broke and there was a leak by the side of the bath but these were quickly replaced and additional sealant added. On the balcony there was a bent bar but Redrow said that was an issue with the manufacturer – I am not too bothered and have put a plant pot in front of it. The management are really helpful and things are quickly sorted.

I own a one bed flat – there are LED lights in the kitchen and it is all very modern, the lightbulbs haven’t gone yet over a year after moving in. I kept most of the neutral décor though I painted one wall as a feature wall.

There is a communal garden which is well kept, I never use it but I can often see families using it with their children. The only negative if you have a car or deliveries is that the main gates can only be opened by concierge who are here 7am-7pm, so if you have someone coming outside of that time they can’t drive in. I don’t drive but when I have friends visiting they park on the road nearby.

However it is annoying that when bringing people over you have to go down and buzz them in every time they arrive.

Please tell us what you like and dislike about this area:

The transport links in the area are very good. There are some shopping centres and restaurants nearby but overall the area is residential and family friendly and I have had no issues with my neighbours.

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t know that you had to go downstairs to buzz people in and out when they arrive and the fact visitors/deliveries can’t drive in when the concierge are not here.

4
Facilities
5
Design
5
Location
4
Value
4
Management
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Pretty modern flat

I like my flat. It is pretty new and I feel I got more than enough space. I am very happy with the facilities and the design.
We got really nice big windows and a balcony with a great view The balcony is not the biggest one but there is wnough space.
Its is also very peaceful in general inside the building. Neighbours are very quiet and I cannot hear any of them from inside my flat which is good.
I am also happy that I have never had any maintenance issues. I would say building management is alright.
If I could change something I would maybe make it a bit cheaper, but the price is not bad.

Please tell us what you like and dislike about this area:

Transport is pretty good. You got Park Royal station nearby, and also buses around the development.
In general it is very quiet. I would definitely like having some more shops around. I usually go shopping to ASDA, but it is about 10 minutes away by bus.

Please share one thing (or more) which you wish you had known before you moved in:

The development was what I expected. A nice flat in a peaceful area.

5
Facilities
5
Design
4
Location
4
Value
5
Management
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Very peaceful area

I like my flat. It is spacious and quite modern. The design and the facilities are all very good. I do not have a balcony but we have very big windows, with a great view. During sunrise it looks amazing.
We had some maintenance issues, though. It happened that the flat downstairs could hear every time we flushed the toilet. Of course this was quite annoying for them and it took about a month to get fixed.
Another issue is with deliveries. The building’s garden feels very safe as we need to tap to get in. However, as access is quite restricted, many deliveries just choose to leave parcels on the side. This of course is quite bad as anyone could take them.
Overall the development is good, although some things as what I previously mentioned could be improved. It is good that residents get asked their opinion on this matters as I reckon this market studies can help developers know what to do better. I am happy to have written this. The girls from Home Views were very friendly and helpful.

Please tell us what you like and dislike about this area:

The area is alright. It is very green and peaceful. Personally zip find it very safe, but sometimes during the weekends there are teenagers that come into the area drinking and smoking. As there are families and kids living here, some people feel uncomfortable with that going on.
There are not enough shops in the area as well. If you want any big supermarket you have to go all the way to North Ealing.
Transport is okay. The bus stop is right outside the development which is good, and the station is not too far.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known there were not enough shops in the area, as I need to go to the supermarket in North Ealing.

4
Facilities
4
Design
3
Location
3
Value
4
Management
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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