Design plays a crucial role in the overall appeal and functionality of a property. A well-thought-out design should optimize space utilization, incorporate ergonomic elements, and promote a pleasing aesthetic. It should also consider sustainability and energy efficiency, integrating eco-friendly features and materials.

Facilities are essential for providing a comfortable and convenient environment for occupants. These may include amenities such as fitness centers, swimming pools, communal spaces, and parking facilities. The quality and maintenance of these amenities are vital in ensuring resident satisfaction.

Effective building management is vital for smooth operations. This includes efficient security systems, regular maintenance protocols, and timely repairs. A proactive approach to building management can help prevent issues and address concerns promptly, fostering a safe and pleasant living or working environment.

Property management involves overseeing the day-to-day operations of a property. This encompasses tasks such as rent collection, tenant communication, lease management, and property maintenance. A competent property management team ensures that residents’ needs are met, addressing any concerns promptly and maintaining the value of the property.

To excel in these areas, it is crucial to have a clear communication channel between the property management team, building management, and residents. Open lines of communication allow for effective problem-solving, efficient coordination, and a sense of community.

Overall, a well-designed property with excellent facilities, efficient building management, and competent property management can create a desirable living or working environment. These aspects are interconnected and require continuous attention to ensure resident satisfaction and the long-term success of the property.

Please tell us what you like and dislike about this area:

there are a range of shops on Greenford road, and good transport with Sudbury hill station five minutes away. there are no anti-social behaviour in the area, bin collection is very often. the bad aspect about living hear is the traffic during rush hour.

Please share one thing (or more) which you wish you had known before you moved in:

how quite and peaceful the area is this is as most people in the community are much older people.

How has the building management responded to any problems or issues you have raised:

they have responded by taking care of the issue immediately and not leaving resident waiting for days for problems to be solved.

During the current pandemic, we should be contacted by the management especially to give more update on decisions that could help the tenants.

Please tell us what you like and dislike about this area:

I like the area. I have no issues with the location.

Please share one thing (or more) which you wish you had known before you moved in:

N/a

My biggest issue however has been the inadequate response I have received from Network Homes to resolve a long standing drainage issue in my flat, which means my kitchen sink consistently upsurges in my shower basin leaving food and waste particles in my shower. After numerous call outs and unsuccessful attempts to fix the issue, (including a pipe re-divert repair job which involved cutting away tiles, removing the shower basin out of the floor and not having a shower for 2 days) the issue still remains. I have escalated this issue to Network Homes and lodged a formal complaint which did result in compensation. Unfortunately, 9 months on since the issue was first highlighted I am no closer to have the issue properly resolved and Network Homes are not showing any urgency to address the issue either. It seems as if I will be left with no option but to raise another formal complaint and escalate it even further.

Please tell us what you like and dislike about this area:

Living in the local area does not pose any problems. Quiet and secluded, I like the fact that Atrium Point avoids the hustle and bustle of other apartment blocks in London. Transport links are good, with Sudbury Hill (Piccadilly Line) tube station less than a 5 minute walk away. The local shops selection is not great, with Iceland the only major supermarket in walking distance, there are several corner shops however for your minor shopping needs otherwise you will need to commute to WestWay Cross shopping complex or Tesco express next to Greenford station.

Bars and restaurant options in the local area are also disappointing and there are no nearby parks however there is some open space behind Atrium Point

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew this flat (and others) suffered from structural drainage issues.

How has the building management responded to any problems or issues you have raised:

In general Network Homes have been responsive and effective in dealing with my requests. The issue with my shower/kitchen drainage issue however is the exception and has been a significant problem for 9 months and counting.

4

Facilities

2

Design

3

Location

4

Value

4

Management

Please tell us what you like and dislike about this area:

The location is ideal for commute, and nearby parks. However, there are no major grocery supermarkets nearby, or adequate restaurants and bars. Parking is very expensive for single tenants at Atrium Point which has forced me to park 20 mins away on public street. The area can feel unsafe in the evenings when groups of men loiter and drink near the stations.

Please share one thing (or more) which you wish you had known before you moved in:

The cost of parking and the frequency of drop ins from Network home externals and contractors which requires me to take time from work to be present in property. On some occasions, where contractors have not turned up repeatedly and caused great inconvenience as have had to change my meetings and work schedules to accommodate.

How has the building management responded to any problems or issues you have raised:

Building mgt have assisted in many cases with my concerns.