About NEAT Developments

Please tell us what you like and dislike about this area:

The development is in a great area, close to all the supermarkets and some restaurants. Tube is 10 minutes walk and there are multiple buses in the area. Area is quiet and also plenty of gyms around the development.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had seen the building and the flat before I bought it and the fact that customer care is not done by the developer but by another company which they refuse to help and takes months to respond or to action.

How has the building management responded to any problems or issues you have raised:

They put me on a waiting list and had to wait months until issues were partially sorted, they don’t have to order anything is broken which is taken a very long time. They treat you with no respect as if you would disturbed them. Very hard to approach.

Whilst there have been ongoing remedial works to the development for a couple of years causing some inconvenience to residents, I am aware these are issues effecting other developments around the country, and the developer has been addressing them to be fair, and have not passed on the costs to residents.  Overall, great value for the quality of the properties.

Please tell us what you like and dislike about this area:

The area feels safe as there are a lot of other new build developments in the local area. In particular, there doesn’t seem to be much anti-social or nuisance behaviour, particularly compared to other areas in London that are also relatively affordable. There are an increasing amount of shops, services and other investments locally. Perhaps alongside this, it feels the area is becoming more busy and congested. However, overall the area feels up-and-coming and there are good transport links to the underground. For instance, Colindale station is on the Edgware branch of the northern line, meaning popular areas such as Hampstead, Belsize Park and Camden are only a short journey away

Please share one thing (or more) which you wish you had known before you moved in:

The amount of retail shops planned around the development. I didn’t know about this before hand.

How has the building management responded to any problems or issues you have raised:

The aftercare service initially in place upon moving in was very good. Any issues were responded to in a prompt and efficient manner. Since then, the experience of having issues responded to has been very much dependent on the development manager in place at the time. Some have responded very quickly and helpfully, whereas others have taken some prompting. Overall, no issues though

Please tell us what you like and dislike about this area:

Good shops, good link to transport

Please share one thing (or more) which you wish you had known before you moved in:

Wish I knew the building did not comply with the fire regulations

How has the building management responded to any problems or issues you have raised:

Slow and unhelpful responses, often not addressing the individual concerns raised

Please tell us what you like and dislike about this area:

Development location is very good as it is close to various shops. There are few bus lines and tube station is walking distance. Some flats has underground car parking space. On the other hand, there are only two electrical points in one of the car park which can’t be quite frustrating when needs recharging your car.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I would have known about the cladding issues and also had a better knowledge about the service charges.

How has the building management responded to any problems or issues you have raised:

Their process of following up any issues raised are very slow and you need to do follow ups yourself otherwise you may never get a resolution.

3

Facilities

4

Design

4

Location

4

Value

2

Management