I’ve previously encountered various problems with my apartment and still encountering them i.e leaks, cracks, dirts left in the property by workmen! The GRE team including the customer care team are not supportive and not customer friendly. The day-to-day management keeps changing every week and are inconsistent in dealing with customer issues. They are unprofessional, condescending, and discriminatory. I honestly don’t understand how in 2022, such a low standard still exist. I therefore underscore the building management. The property management- Rendall & Rittner has recently put a system in place regarding the parking bay and parking permit, I hope it works. A clear signage should be put at the front of each building development such as signage post with the name of the building i.e. Kenmore Place, Betsom place etc…..
Please tell us what you like and dislike about this area:
Good transport link and easy access to Ashford town. Close to Riverside Park. Previous anti-social behaviour and we are currently encountering lots of noise pollution and traffic noise from motorcycles and cars racing on the main road by the building development/apartments. There are also youngsters skateboarding and cycling in the car park which is very dangerous for incoming cars. Some of the neighbours are smoking weeds on their balcony, which is inconvenient for us, residents!
Please share one thing (or more) which you wish you had known before you moved in:
The leak problem and the ongoing snagging items seen after moving in.
How has the building management responded to any problems or issues you have raised:
It is a painful and unpleasant experience as the staff was condescending, making discriminatory remarks.
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