We’re happy here, but we have had some issues
Design – happy with this, it’s nice we have the outdoor area and a terrace on the second floor, although unfurnished. Some basic chairs would be nice.
Building management – staff that work in the building are great, no faults, but those higher up are poor at communicating. I’ve been waiting to see someone regarding our issues since we moved in and although there’s been exchanges of emails, no meeting has taken place. For what we pay, this is my biggest frustration.
The building does seem to have a faulty lift, the left one is almost always out of order, which is annoying in a high rise. There’s also a brand new shared workspace area opening on the estate, which is great! But I’ve heard no talk of discounts for us residents who already pay above and beyond to live here, it seems it’s a totally additional business and not something we get to benefit from as tenants.
Please tell us what you like and dislike about this area:
Range of shops – excellent. We’re nearby town, which is walking distance, but a short drive from a greater offering. The train station is also very local.
We don’t go out much to bars and restaurants, as we don’t know what’s around. Everything seems to be quite like a cafe or a local pub, other than Six at the Hilton, which we do visit occasionally.
Parking availability – I feel the parking situation is poor. When we first saw this flat advertised, before it was even finished, it was advertised with parking. It’s actually a poorly maintained council permit that is £50 per month on top of all other bills. It took the council months to fix an enormous pothole at the entrance to the car park. Other than this, there are other short stay, pay and display council car parks.
Bins – now 5/5 but when we first moved in they used to not be collected and bin bags would pile up by the shoots
Noise – no traffic noise out of the ordinary, e.g. occasional sirens and loud cars, but nothing you wouldn’t expect due to location. However, we are opposite a live music bar which frequently plays heavy music until very late on, something not mentioned prior to moving In. This is a disturbance. I’ve also been woken a few times from fights and arguments in the early hours.
Please share one thing (or more) which you wish you had known before you moved in:
The grey concrete wall feature – led to believe this was just a wall with grey paint, but it isn’t and has restrictions.
When we first saw the advert, it said 24/7 concierge – this has proven to be false advertisement. We went a really long time without anyone manning the desk, and this was the main reason I wanted to live in this apartment block.
Live music bar opposite
Extra charge (£50) for parking, organised through the council, who are extremely slow at issuing permits.
How has the building management responded to any problems or issues you have raised:
I have had occasional emails answered from the management company, but as already addressed, my requests to meet someone in person have led to nothing.
The building management team within the building are great, I’m really happy with her help, so this comment is no reflection of her but rather those above her.
4
Facilities
4
Design
3
Location
1
Value
3
Management
