About Folio London

Part of Notting Hill Genesis Group

Folio London is a leading Build to Rent property developer creating new-build homes across the capital. It’s on a mission to provide a better way of renting for tenants, with a process that aims to be as straightforward as possible. This includes helpful hallmarks such as no extra fees, a dedicated Portfolio Manager, yearly ‘health checks’ for your new home and an emergency hotline.

Folio London developments

You’ll find a number of Folio London developments on HomeViews, which span the whole of the London area. From Harrow’s Folio London @ Stanmore Place to Stratford’s Folio London @ Stratford Halo, there’s everything from centrally located high-rise apartments to tranquil neighbourhoods surrounded by green space.

Folio London reviews

Find out more – click on the Folio London developments below to read reviews from residents. Do you live in a Folio development? Leave a review of your home here. If you can’t find a particular Folio London development on HomeViews, click here to submit a new listing.

Number of Developments

21

Ratings

4.08 Rating

Rating (based on 181 reviews)

Excellent

37.02%

Very Good

47.51%

Average

10.50%

Disappointing

2.76%

Very Poor

2.21%

Developments

MAP

Showing all 21 developments

Folio London reviews

Reviews

Write a Review
All Reviewers
Private Tenants
Verified
Showing 181 reviews

Great value apartment

I really like the apartment – it’s really modern, spacious and a nice open-plan design. Everything works well and if there is a problem the concierge comes up immediately to try and fix it. The building is also currently being refurbished which is great. The building maintenance is really good. There is a concierge 24/7 and security on the building is good. It’s not noisy at all but I think it helps that we’re high up. A downside of being high up is that we can’t have the windows open all the way so it can get very hot. Overall I would recommend it as a place to live – it’s a nice area and the apartment is great value for what you get.

Please tell us what you like and dislike about this area:

I like that Westfield is so close but I don’t like the other side of Westfield – towards Maryland, it’s pretty underdeveloped and a bit dangerous.

Please share one thing (or more) which you wish you had known before you moved in:

Living on a high floor – it can take a while for the lift to come.

4
Facilities
4
Design
3
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Friendly, convenient place to live, but pick your apartment carefully

New Garden Quarter is a modern, elegant-looking development, with well-designed apartments. The concierge team are an excellent addition, and provide a fantastic service often going above and beyond their roles. Where we have had complaints, and raised them with the property manager, they have usually been dealt with swiftly, although there has been an ongoing issue with people smoking weed constantly on their balconies, which is often overpowering, and the property management have done little to control it.

The outdoor space is nice, but it is open to the public which sometimes means loud unattended children while people are working from home, and on one occasion, someone intentionally damaging the development’s newly-planted trees. The apartments that do not face the gardens are much quieter.

It’s a lovely place to live on the whole.

Please tell us what you like and dislike about this area:

Stratford is an incredibly convenient location. The transport links are extensive, and residents benefit from the nearby Westfield Shopping Centre and Queen Elizabeth Olympic Park. It’s not too quiet or too noisy, and there’s a variety of areas to explore, including East Village, and Stratford High Street. Parking is available at the development for a monthly fee, or Westfield and Stratford International for visitors. Bin collections are regular and reliable, and traffic is only loud at rush hour if you have your windows open, or if you live on the side nearest the train tracks. This is all likely to change however, if the planning application for the MSG Sphere goes ahead.

Please share one thing (or more) which you wish you had known before you moved in:

1. There’s a school nearby that’s very loud, 2. There’s a planning application for a gigantic entertainment venue to be built right next door which will block the view for many apartments and cause noise and congestion. 3. The flats that face the sun in the morning are like a greenhouse. 4. The outdoor space is open to the public, but paid for by the residents, and not much can be done about noise and vandalism. 5. The development has an arrangement with specific ISPs so you can’t just choose your own. 6. The heating/hot water company that you have to use (you can’t switch), Insite Energy, has a terrible reputation and are a nightmare to deal with.

How has the building management responded to any problems or issues you have raised:

Sent a maintenance person, or contacted the resident(s) causing the issue.

4
Facilities
5
Design
5
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Good management

I was a tenant in this estate before Folio London took over so I watched them intensely at the start. There were a few teething problems at the beginning with a high turner over of site managers but after a while and after the estates complaints on several issues finally we were heard by the directors of the company and there was a change. The staff issued that tenants came first and improved the conditions of housing and froze rents until sufficient work was completed in the estate. They also employed a professional housing officer to be on site twice a week. This made a difference by making staff more accessible, plus they employed someone with tenacity and ‘ staying power’. This person has been on the estate longer than previous staff and we are grateful for this.

Please tell us what you like and dislike about this area:

St James Estate is a quiet and pleasant place to live. It has good transport links to the Old Kent Road. From there you can be in Central London in 20 to 30 minutes without traffic. We are close to the major sight seeing places. There is a cycle path to Greenwich or London Bridge and further. We have two major supermarkets accessible within 5 and 7 minutes.
I find the neighbours are pleasant even though it doesn’t have the same community feel as it did when I arrived 10 years ago.
Sometimes the drug dealers use the secluded places in the estate to do their drug business and it gives the estate a bad reputation.
The police are often informed and this deters the drug dealers.

Please share one thing (or more) which you wish you had known before you moved in:

I wished I had known that my rent was the highest on the street and that was amongst houses with 3 bedrooms. It still remains one of the highest but I found out that was because mine was the most modernised house at the time.

4
Facilities
4
Design
5
Location
3
Value
4
Management
User submitted image of  Folio London at St James, SE1
Read all Read less

Was this review helpful?

Report

Report

Great location and development

We chose this development because we needed a flat that was close to East London (I work in Goodmayes, my partner in Becontree) but also wanted to be close to central London, so Stratford was the best area. Looking at properties around Stratford, Halo was the best value for the nicest quality e.g. it was smart, modern and had lots of facilities like washer/dryer and dishwasher.

We enjoy working with a professional rental landlord like Folio as they are completely electronic which was incredibly helpful as we both work shift patterns, so we were able to read through the contracts and sign the documents in our own time. They hired an efficient referencing company which was also online and easy to use/contactable. We were very impressed with Folio as they had the apartment deep cleaned and repainted before we moved in they arranged and paid for an incredibly comprehensive inventory check which was of benefit to both parties. They also were very flexible with regards to furniture and in fact, fully furnished the apartment, and then were happy to remove items that we already had. They always responded to our emails/calls, so we didn’t have to spend time chasing them. It was clear from dealing with them, that they were a trustworthy company and were not trying to insert hidden charges/shy away from repairs.

In regard to the management of the flat, the 24/7 concierge are incredibly helpful. They accept our packages, which again is very helpful as we are not always present/awake during 9-5pm. They are able to coordinate services for us e.g. fixing hot water.

My flat itself is modern with clean grey and white neutral tones in a very sleek design. My favourite room in my apartment is our living room – it’s amazing! It is open plan with the kitchen, and in that space, there are 4 light switches so you can manipulate the lighting as you need it. There is plenty of space for sofa sets, TV, computer and desk, dining room table with 4 chairs and then the kitchen space. The best part is of course the view of the London skyline and the amazing sunsets. In terms of noise, if the windows are closed it’s very quiet. Unfortunately though there is no air con and it can get very hot so we have to open the windows and then it gets more noisy.

My favourite facility at the development is the residents’ gym. It is great with exercise machines and weight machines (although no free weights). There is a “yoga/relaxation” room, as well as an “activities/TV/pool table” room. I also enjoy the garden at the bottom of the flats, there are interactive games as well as beautiful flowerbeds.

The flats at the development are quite separate, so it’s harder to have a community feel here. However, at Christmas and in Summer there is a social in the foyer. I joined after this so was unable to join the summer ball but will join the Christmas event.

Please tell us what you like and dislike about this area:

We would definitely recommend Stratford as a place to live – there are lots of shops and restaurants. I like how convenient it is – the shops and tube are really close. My favourite thing about living in the area are the really convenient transport links for work as the TFL, DLR, tube and trains are all in less than a 10-minute walk away, with buses right outside the flat. Plus with Westfields and Olympic stadium present, lots of things to do when guests come over. Westfields has lots of different restaurants and bars with particular highlights as Roof East Ba in Stratford Centre and Rosa’s thai café, which are both lovely. I’m not sure about schools nearby but the GP is a 5-minute walk away and the dentist is also within 10-minutes. There are lots of health/beauty shops at Westfields as well as hairdressers. However, I do dislike that it can look a bit run down in some places in the area.

5
Facilities
5
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

Load More