Fizzy Living

Number of Developments

8

Ratings

4.34 Rating

Rating (based on 1418 reviews)

Excellent

54.94%

Very Good

35.54%

Average

5.71%

Disappointing

2.33%

Very Poor

1.48%

Fizzy operates eight buildings in and around Greater London, providing almost 1,000 apartments for rent. Renting a flat around London should be simple. So Fizzy make sure it is. In December 2021, Fizzy was acquired by Greystar, a global leader in the investment, development and management of high-quality rental housing properties. The Fizzy Living brand represents good quality, pet-friendly homes for rent in secure buildings across London, committed to delivering five-star customer service to its residents.

Developments

Fizzy Living, now managed by Greystar have eight developments in London, which sit under the Fizzy brand – Fizzy Canning Town, Fizzy Epsom, Fizzy Poplar, Fizzy Stepney Green, Fizzy Lewisham, Fizzy Walthamstow, Fizzy Hayes and Fizzy East16. All Fizzy buildings come with free superfast broadband and an on-site Property Manager, known as BOB.

Fizzy Living reviews

Right from the beginning we were made to feel welcome by our fantastic BOB Serina, who is always on hand and provides seasonal treats for the building, such as for halloween, christmas, australia day, valentines day – as well as a Christmas party. There’s a lovely sense of community, everyone is very polite and it’s very unlike anywhere I’ve lived before!” – Kezia J, verified resident at Fizzy Canning Town

We moved to Fizzy Walthamstow in August of 2018 and we absolutely love it. Not only is our flat clean and well laid out, but pet-friendly too! Our senior fat cat loves sitting out on our spacious balcony, weather permitting. The location is great for commuting into central London and close enough to walk into Walthamstow village in the warmer weather for a patio cocktail.” – Melissa Grech, verified resident at Fizzy Walthamstow

You can read HomeViews’ reviews of Fizzy Living developments by clicking on the properties in the list below. Alternatively, if you are a Fizzy Living resident, click here to leave your review.

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Developments

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Fizzy Living reviews

Reviews

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Private Tenants
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Showing 1418 reviews

Impressive design and quality of living

Verified Resident
Verified Resident
Review Date Apr 2018

Fizzy is a refreshing experience for private tenants in London. I feel like my money is going further towards a better standard of living, in addition to a friendly and efficient team who devote time and sincerity to your day-to-day living.
The location of the building is well placed with good connections and amenities. Although we’re situated right on a main road, traffic noise is non-existent thanks to the impressive sound proofing of the window and door frames. Additionally, a private green space for residents offers a lovely escape right on the doorstep without any hassle.
The design skill poured into the flat is immediately evident. Someone has really thought about what someone needs in an apartment to maximise their living space and has made it work cohesively. Really impressive and highly recommended.

Please share one thing (or more) which you wish you had known before you moved in:

Visit in the daytime so you can see the garden and the views from your balcony.

5
Facilities
5
Design
5
Location
4
Value
5
Management
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Manager Response

Wow thank you Matti for an excellent review! We aim to deliver value for money renting that is easy and enjoyable and we’re so glad that you feel this way.

Modern, comfortable apartments in a friendly, vibrant corner of East London

The development is modern, comfortable, clean and quiet. Our apartment’s space has been excellently utilised. The bathroom is nice and big and there are two utility cupboards with space for the washing machine that was included with the flat. There’s a dishwasher for when we’re feeling lazy and the fridge/freezer is nice and big so that there’s plenty of storage space, more than enough for two people living in a one-bed flat. The communal garden area is really pleasant. The insulation in the block is fantastic, both sound-wise and heat-wise. You rarely hear anything at all from the other apartments in the block, or from outside if you close the windows. Easily the best place I’ve lived during my six years in London. And the house management are always on hand to help out, whether it was getting us a new mattress or answering questions about other things. They also let you have pets!

Please tell us what you like and dislike about this area:

There’s nothing I dislike about Walthamstow. By Blackhorse Road we are right next to the River Lea, Tottenham Lock, Walthamstow Wetlands and a comfortable walk to Walthamstow Marshes and Tottenham Marshes. It’s rare to find so much natural beauty in London and yet have excellent access to the central areas. Walthamstow very much has its own identity as opposed to being swallowed up into the capital like so many other areas. It’s very family oriented, yet has plenty to do for young people. The pubs are excellent. Close by the Fizzy development is a Co-op and Lidl is a twenty-minute walk away, with plenty more in the town centre should they not suffice (the town centre is roughly a 25-minute walk). William Morris Gallery is also close by and has some beautiful gardens to enjoy and almost everyone I’ve met around here, both in the development and outside, are incredibly friendly.

Please share one thing (or more) which you wish you had known before you moved in:

This was more our fault than anything else, but we’d probably warn somebody who asked about the no smoking rule. Obviously people expect that inside, but I’ve never come across a place that doesn’t let you do so on a balcony or in a communal garden area. We also heard a strange rumour that before we moved in dogs were banned from the communal garden area because somebody was moaning about noise. I think that’s a shame and can’t imagine ever being annoyed by a dog. I suppose I worry slightly (and it is only slightly) that one person raising their voice unreasonably might affect other tenants in the block. This is a concern for us because we definitely want to get a dog at some point.

What is the best feature of your home:

The best feature is definitely the living space because it’s open and comfortable and very spacious while still managing to include all necessary amenities.

3
Facilities
4
Design
5
Location
4
Value
5
Management
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Happy to be here :)

My boyfriend and I have been living here just over a month now, and so far so good!

There are some things that are out of anyone’s control as always with anything, like the developing views around, and taxi drivers getting lost… But a huge compensation for that is the very personable, accommodating and overall excellent service you get from the BOBs. They really do their best to find solutions to any issues, and are very responsive.

The appartment itself is very apt for a couple. It’s amazingly soundproofed, it’s spacious (we even have a piano inside) and modern. We took our flat furnished and the quality of the furniture is excellent.

Moving in was very easy and guidance was provided by the BOBs whenever there was a need. They provide a nice folder with all of the manuals to appliances, your tenancy agreement, information about things in the flat, etc. when you move in, as well as a welcome surprise(!).

There are regular social events where you can spend time with neighbours (and their pets if they come along too), and an app where you can discuss any issues or things that make you happy with neighbours and with bobs.

I think we are definitely getting our value for money here, and although it makes our journeys to work longer, we absolutely love our little ‘pod’ and are very happy to be here.

Please tell us what you like and dislike about this area:

Good transport links with the station around a 7 minute walk away (access to Ldn Paddington ~17 minutes, Heathrow ~7 minutes) and regular buses to Uxbridge and Ealing Broadway (trains can take you here quite quickly, too)

The town is quite small, but has what you need, like Wilkinson and Lidl – if you’re looking for something more lively (whilst we wait for Hayes to develop a bit more), Ealing Broadway is nice.

We noticed a lack of Italian restaurants around the area, otherwise you’re well equipped with Indian Restaurants and the good old chicken shop.

There isn’t a cinema either, but apparently there’ll be one very close to Fizzy in the near future… Meanwhile I think there’s an Odéon in Uxbridge.

There’s a leisure centre nearby and a climbing centre just downstairs, we don’t get discounts here sadly but it’s very nice to have them around 🙂

If there is one thing you would change about your flat or property what would it be:

More soundproofing at the front door (but this is really knit picking now – very hard to find something to say here, sorry!)

5
Facilities
5
Design
4
Location
5
Value
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Home isn’t just a place! Fizzy got this right

I have a few colleagues that live here or in the surrounding neighbourhood who couldn’t recommend Fizzy Living any higher. If the train is not for you there are regular buses such as the 350 that goes straight to terminal 5 and there are also regular buses to Heathrow Central where you can then hop on the tube to Terminal 5 free of cost.

I love how the building is super modern and also quirky at the same time. The BEST part is the heritage behind this area being the old vinyl factory (EMI Offices). The decor of building is quite impressive and to me has no competition in the surrounding area. This is the place to be, considering the flats are a new development, my apartment is finished to a very high standard. During the start of the pandemic Fizzy Living were quick to instal hand sanitiser stations at door ways and promote social distancing in the buildings. During this difficult time I think it’s great that Fizzy offer their support to their tenancies. COVID-19 has been an extremely difficult year for everyone and I think Fizzy Living should be noticed for going the extra mile as they have been offering tenants to participate in a range of online zoom activities such as dance classes/workouts/cooking classes to help people to keep going during this pandemic.

We also have lovely roof tops and communal gardens which are excellent to relax and also create your working space in. Fizzy also make this development more like a home by providing summer and winter party’s where you can connect with your neighbours. When I moved in I received a booklet with all the appliances manuals, I also find it easy to keep track of my bills. The energy consumption is very easy to keep an eye on with all the appliances being so new and even having eco options. Another perk is having free hyperopic WIFI. For anyone that’s OCD like me there are cleaners here most days ensuring the communal areas, lobby and gardens are well cleaned and maintained.

We also have the Property managers (BONS) which I touched on earlier. They are on hand when ever you need them. If there are any repairs or problems with your flat you can log this onto the Fizzy App and this will be seen too pretty much straight away. I’m amazed how quickly I receive a response. When I was looking for a place to live in London a big part of it was the safety aspect, we have fobs to enter the building. We also have two doors before you can get inside for extra safety so no unwanted visitors within the building, placing your mind at ease.

The rent is very reasonable for the location, to me it’s worth every penny. There’s lots of exciting things happening in Hayes and it’s an up and coming area. Great links to the Airport and soon into central London with the new Elizabeth line.

Please tell us what you like and dislike about this area:

My tenancy started in September 2020 so I am now coming up to six months living in the development. This is my first rental experience in London and I would recommend Fizzy Living for anyone looking to live in West London. If it’s your first time renting or moving to London I would strongly suggest this rental company to ease you in. Everything was very transparent with no hidden fees at all, very impressed by the professionalism of the BOBS (onsite property managers). Ha one of the property managers is very attentive and supportive especially during the moving process and throughout.

I moved in with my best friend who’s been with Fizzy Living for over three years now. I moved here as I’m Cabin Crew for British Airways and need to be within reaching distance to Heathrow Airport. The Airport is only a six minute commute by train from Hayes and Harlington station which is a short ten minute walk from door to door.

Please share one thing (or more) which you wish you had known before you moved in:

As mentioned, this is a up and going area so there is a lot of building happening in the area. Since being here it has progressed massively, it can be noisy outside during the daylight hours but for me this doesn’t affect me at all. As mentioned the features of the noise cancellation windows and my balcony looking into the beautiful communal gardens I wouldn’t say I even notice what’s going on outside of the development. The features of the apartment knocks out everything going on outside.

What is the best feature of your home:

There’s so many good features but I will list a few. My bedroom faces onto a national train track, but I have triple glazed windows and a added noise cancellation window which enables me to optimise my rest for work. Another feature that I like is the fact that I feel I have my own space as well as a private space because of the design of the apartment it’s very spacious.

Mentioning safety the door is a thick steal door with numerous locking bolts so I feel safe.

Another great feature in the flat is also the intercom system, which allows me to let people into the lobby for example parcel deliveries, food orders etc. The intercom also has CCTV so I can see who is calling.

My favourite feature is the Havac ventilation system which creates a fresh and healthy airflow/atmosphere instead the flat. With humidity control to promote healthier air which is a bonus living in London with a high pollution rate.

4
Facilities
5
Design
5
Location
5
Value
5
Management
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
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All fizz & no pop.

TLDR: Fizzy/ Greystar will overpromise and underdeliver, and will not accept responsibility for anything. Maintenance is a mess, stealing from the building is like taking candy from a baby, and most of the amenities they advertised are either nonexistent or inaccessible. If you’re looking for no hassle luxury service, look elsewhere. Terrible company ethos and culture wrapped up in a deceptive package. AVOID Fizzy/ Greystar!

I feel like I’ve aged three years since I moved to East16 in September 2021, because it sure has been one rollercoaster of a ride.

[VIEWING]

Let me start at the beginning. First of all, when we first got in touch to do a viewing, it was almost impossible to get ahold of anyone in the lettings teams. I called multiple times and sent countless emails over many days, only to be ignored or told it was a bad time and that I’d get a call back. When I finally managed to secure a viewing, we fell in love with the flat itself (on the surface, it seemed perfect…) We quickly found out that only 4 floors in Falconbrook Gardens are actually pet friendly, despite the adverting saying the entire building is. Our options were thus very limited in choosing a unit. The website also did not (and still does not) state that there are any extra charges for a pets — but, having worked in real estate, I sensed there might be some trickery afoot. The lettings agent played coy with us and said they’d check about the pet fee; meanwhile, we put down our non-refundable deposit. Shortly afterwards, we got a call saying it would cost £50 for a dog (£25 for a cat, £40 for two cats, and £75 for two dogs I believe). We agreed as it had been difficult to find somewhere pet friendly and we loved the property.

[REFERENCING]

The dreaded referencing process began. We had the rudest and most incompetent BoB property managers conducting our referencing process, who kept pushing for us to pay 6 months upfront and finding any possible reason to force the matter (the one that landed was my probation period). I tried to suggest proof of savings or an alternative method, as we wanted to keep our money in our accounts. We were made to feel like scum throughout the referencing process (for context, I am a Project Manager in the Civil Service, and my partner is an engineer in the Defence sector, so we hardly have unstable jobs). Nevertheless, we agreed to pay upfront as we were in too deep at this point. The referencing checks were supposedly complete and the contract would soon follow.

A month later, and 1 week to move-in monies being due, we still had no contract. I chased the BoB over and over again, and was fobbed off each time with promises of it being sent in a few days. I finally reached out to another staff member, who informed me that his colleague didn’t complete the referencing process properly, despite us having been told it had been. Thankfully, he sped through it and we were able to move in — but if I hadn’t have chased so intently, we would have ended up in a hotel paying out of pocket like other residents did.

[MOVE-IN DAY]

The move in day finally came. Although we picked a Saturday and we were told this would be fine, the BoB changed their mind about working on a weekend and forced me to come in for handover on Friday. This was a 2 hour journey there and back as we were living in Kent at the time, not to mention being in the middle of the stressful moving process. They refused to be flexible and do it earlier in the week, when I was already going to be in London. That same Friday, they handed me a pet agreement — which I had not been sighted on — with a long list of things we couldn’t do with our pet (including put a bed for them on the balcony).

We finally moved in and thought all our troubles were behind us. Little did we know, they were only just beginning.

Our “professionally cleaned” flat had a thick layer of dust over every surface including the windows, bird poo on the balcony, and glue/ paint splattered all over the floor. The quality of the finishings, it became quickly clear, is terrible. The trims, doorframes, and kitchen walls are painted with water-soluble paint, meaning it chips and rubs off with the slightest provocation. The 52-page inventory with 100s of photos (with the pixelation of an early 2000s Nokia) conveniently missed all of this.

Our toilet was overflowing from day one and it took 106 days, 6 planned visits, 4 attended visits, and possibly 8 billion emails to fix this leak, which accounted for over half of our water bill during this period. And we are the lucky ones — the building’s management, which is supposed to be more convenient as it is on-site, is vastly oversubscribed and badly managed.

The first night we couldn’t sleep due the train noise (which was advertised as being silent), so if you’re a light sleeper you need not even read on to find out about about all of the other BS we’ve had to deal with…

[POST-MOVE]

Perhaps most worryingly, both buildings have been rife with security issues. One of the two doors to the flats was broken for weeks, and clearly accessible due to the lock being removed for most of that time. It took weeks of begging to get it fixed. Unsurprisingly, we have had thefts of countless packages and personal property, as well as Fizzy’s own TVs and laptops. We have had multiple break-ins, none of which Fizzy has notified us about (instead, we found out through word-of-mouth that Fizzy laptops containing our personal data were stolen).

It’s impressive, actually, how many burglaries occur considering no one can actually find the buildings, which are identical and next to one another. They both have the same Fizzy East16 marketing plastered all over them, but no one thought it would be a good idea to post clear signage with the official block names, as in our addresses. So, even when packages aren’t stolen, they’re constantly delivered to the wrong block or returned to sender. Recently (again, after months of complaining — notice a theme?) they put up a teeny A4 plaque on the side of the building with the block names on it. Needless to say, I doubt emergency services will be able to see that even if they stand right in front of it, let alone from the street. My engineer’s boyfriend’s quick calculations estimate the sign-to-building ratio is approximately that of an ant to a human.

All of these issues would be readily resolvable if we actually had the 24/7 concierge that they advertised. When we had our viewing, there was someone at the desk. Unsurprisingly, this is yet another promise Fizzy has broken and for months there has been no one downstairs. In fact, they moved the desk and chair from our building over to the other one to keep making the same claim to new viewers. Once again after countless complaints, they’ve put a BoB in one of the buildings’ lobbies during working hours. Clearly, this does little to fix all of the aforementioned security and delivery issues, especially as their presence is patchy at best.

Moreover, the gorgeous common spaces which incentivised us to move here, and which are meant to be free for residents to book for private events, are now a chargeable service. Never mind that we are already paying market value with amenities embedded into our rent: if you want to book the Fizzy Club for a few hours it will now cost you hundreds of pounds in fees/ cleaning costs plus a hefty deposit (if, that is, anyone even responds to your booking request in the first place). And if you want to do yoga, be sure to book the room days in advance to give them enough time to manually send you the door’s code. But anyways, who needs yoga with all these hoops you get to jump through?

[PRESENT DAY]

To top it all off, we have been in regular talks with management and the Head of Marketing and Sales specifically has been a nightmare. She is rude, thoroughly unapologetic, and simply unpleasant. She clearly has no understanding of basic customer service nor any idea how to deescalate a situation of, at least in part, her own making through failures in management. Her favourite game to play is “how far away from me can I throw the blame?”

The only ray of light in an otherwise gloomy fizzy world are some of the BoBs, specifically Jason and Tyrra, who are both really genuine people who really do their best to help us, and the only ones who have actually taken responsibility for anything (although most of it is out of their control). If someone would just give them the keys to the kingdom, that would probably solve a lot of our issues. But alas…

Anyway, if you’re thinking of moving here… just, don’t. The only thing unique Fizzy/ Greystar offer is “pet friendliness” which is limited to only a few floors; the rest is the same old BS of every other London landlord. The only way they are “reinventing” renting is with how much they can charge you to deliver a substandard service. All they care about is money and couldn’t give a monkey’s about their tenants.

Prospective renters: You have been warned.

Sorry, not sorry, Fizzy/ Greystar (look, that’s a non-apology apology I picked up from your Head of Marketing)… There’s only so far a half-hearted bottle of cheap Prosecco can get you.

Please tell us what you like and dislike about this area:

The local area is great, if you stay on the main road. It gets a bit dodgy otherwise. Lots of shops & supermarkets and the area is clearly in the process of being gentrified.

Please share one thing (or more) which you wish you had known before you moved in:

To be honest, most of it is bad and was uncovered after moving in and this is covered in my review.

How has the building management responded to any problems or issues you have raised:

Hannah is the only member of senior management who has made a real attempt to respond in a kind and helpful way. Unfortunately, we are going to need a lot more than that to get this building back on track and a lot of the damage has already been done.

3
Facilities
2
Design
4
Location
2
Value
1
Management
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