About Castle Green

Sadly the experience of enjoying my new home has been marred by the poor communication with the aftercare team. They pressure you to give them 5 stars by promising to resolve your snagging quickly but beware once you do they disappear for the hills. One shocking comment on an issue I’ve had with my mismatched fence which I was promised would be resolved before final sale is still not resolved 14 months on. They did after me threatening to pull out make all the posts and baseboards the sane but used different coloured fence panels. I’ve been promised in writing multiple times it would be resolved and today I was told “ it will look the sane in a couple of years” now what you expect from a builder who supposedly prides them selves on customer service. Sadly they give the talk but don’t follow through. My advice DO NOT complete the survey until you’re happy no matter what they push you to do.

Please tell us what you like and dislike about this area:

Parking is poor as the road is only wide enough to park on one side. Location is a small walk to shops and it’s a lovely village.

Please share one thing (or more) which you wish you had known before you moved in:

Wish I’d been able to see the home days before I finally signed so I could have applied pressure to resolve some of the snagging before I had purchased

What is the best feature of your home:

My home is a good size and the finish is fair, snagging is slow which sadly keeps the feedback k low.

2

Facilities

3

Design

3

Location

3

Value

1

Management

We have enjoyed owning a new home for the first time. The house designs are good but there are several design niggles which haven’t been well thought out. For example, the lounge door cannot open fully and is hindered by a 5cm shift in the wall that it is attached to. Light switches are placed where the obvious place for built-in cupboards to go. It was great having a fibre line built into the property and having TV options upstairs.
We have had reasonable service from McBride, now Castle Green, in helping out when issues needed to be addressed.
The gas company badly undercalculated the gas usage and left many residents with a big gas bill after the first year of usage.

Please tell us what you like and dislike about this area:

Dyserth is a small village with a great butcher, a good pub (New Inn) and an adequate shop (spar). The ice cream shop at the Dyserth falls is lovely as well. I haven’t needed to use any public transport but my children use Voel coaches to get to school. the 3-minute walk to the bus in the morning is great. Guest parking is a challenge and many guests end up parking on the pavement which makes the road narrow. The bin collection has been reliable. The general traffic noise is low as the development is set back from the main road.

Please share one thing (or more) which you wish you had known before you moved in:

I would love to have been made aware or paid more attention to the placement of light switches in the rooms as well as knowing if doors we able to open completely.

What is the best feature of your home:

We love the combined kitchen and dining room. As a family, we spend many hours in there and have loads of memories already in place. It is nice to be able to talk to people sitting at the dining table whilst cooking.

3

Facilities

3

Design

5

Location

4

Value

3

Management

Design and features are 5*
No snagging left in the property apon moving in.
Downside is development is still under way so lots of construction noise and traffic. Castle green have been very helpfull and welcoming to us. I would suggest maybe adding a new footpath from the estate to quick access to the park and other attractions.

Good management and design still waiting for tarmac to be laid told it would be after phase 2. Management cost still the same even though more people now contribute with little maintenance work added