About Capital and Counties Properties

My husband and I bought off-plan a 3 bedroom flat in Lillie Square back in 2014.
All the bedrooms are supposed to have a cooling system, which is part of all the anazibg features offered by Capco, the develooer.
To our suprised, one of the bedrooms in our flat does not have this cooling system, despite being promised at purchased.
We have raised the issue with the post sale customer service team but have had no luck getting an answer from them more than the developer was entitled to change the design at any point in time.
It is frustrating and disappointing. The customer service experience has been tiring, we are raising the issue with our lawyer.

It is unfortunate that the building management of this development is a complete disgrace. It could be much better and offer a real outstanding quality of life experience but the service of the Estate Managers is lower than average. As previous resident in Kensington, living and having bought here is a complete disspointment. If the Estate Managers were changed the experience would be different.

Initially presented by a real estate agency with a beautiful 1 bed and promised luxurious amnesties/services when I moved at the end of 2017, however sadly the reality proved to be quite the opposite and my experience at the property has been disappointing to say the least.
The staff and Estate Management have been rude to me numerous times. Issues take months to solve and I’ve felt humiliated more than once for reasons I really shouldn’t have i.e Clubhouse health staff mentioning medical issues that should be treated with sensitivity if not remain confidential in public. They present themselves as a luxury service yet they have a military regime at the Clubhouse, with an allowance of 1.5 towels per person. Often there was no heating or the pool was closed. Imagine paying for a massage you get at 15 degrees celsius.

Design is very modern, the ventilation of en-suite bathrooms in bedrooms is poor, no ventilation in the bathroom. Management is poor. In addition to electricity and water, you are forced to pay for underfloor heating (which does not work) to Switch2Be. There’s some kind of monopoly agreement between Switch2Be and management of the building – you cannot change the provider – they just double the price every year. The standing charges for this alone are more than £150. An easy way for them to trap residents and earn money on this. I was advised not to pursue legal charges against this fact as hopeless. Any problem you have as a tenant – they first send you to the letting agency, then to concierge, after 10 calls they finally do something. There are foxes and lots of spiders in the area. There were cases of parcels theft. If you want to be in RBKC/Fulham areas it’s a nice development but if not tied to the area I’d advise against it. They close pool all the time. The value for money is awful – the letting agents push prices 25% up every year and get away with it. Underfloor heating does not work properly.