Positives: really well decorated; all fixtures and fittings are there. The staff are really friendly. I had a few teething problems moving it but it got fixed quickly through the app. Deliveries are easy because we have lockers for them. I have used the gym once and it’s really good and has everything you need. The niggles I have had are we haven’t had a water meter fitted.

The Keel has been a safe home for me for nearly six years. I have been happy during this time. The staff have always been helpful and kind and ready to answer any concerns and needs. Been extremely good over the last twelve months when people have needed the support especially. The building is a lovely building and it’s all very clean and up to date. Any maintenance required is properly carried out and they take into account any Pacific requirements you need. The area is lovely it’s close to the Albert dock and the city centre all walking distance and the walk is lovely alongside the Mersey. There are good shops close by for emergency pick ups. There could be maybe thought of doing a supermarket in the area for I think it would be welcomed. Overall it’s a lovely place to live, anyone on their own would feel safe or anyone out of the city would feel welcomed.

I had seen all the pictures and videos, read all the reviews before moving in here, but when I arrived, at the main lobby, I was immediately impressed by the fact that it was even better than what I anticipated. Upon entering the reception lobby you can see how well decorated the space is with thoughtful and beautiful decor, and reminded me of a beautiful hotel lobby. I was already excited to be living here. Moving in was simple and easy with building management being extremely friendly and helpful with any queries I had. The flats are well kitted out with beautiful and quality furnishings, and appliances are of good quality as well. Although, I would’ve liked more built-in storage space in the apartments, such as under-bed storage or mirror cabinets on the bathroom. Having a balcony was important to us when we were looking at properties to rent, not only does Vox have balconies, they are spacious as well, which means you can set up outdoor chairs on your balcony and enjoy the sunset views.

The Trilogy is an excellent place to live at first glance: it is modern, innovative and well-equipped with a gym, delivery lockers, 24/7 concierge and well-furnished communal areas. These certainly draw you in on first impressions. But after 9 months of living here, I’m a bit underwhelmed: light and socket fittings are cheap and sloppily installed, with spotlights misaligned or not flush to the ceiling. The internet is provided by a terrible ISP – I experience regular dropouts whether connected to WiFi or ethernet – with no option to switch. Some of the furniture in my fully-furnished apartment is more trendy office than comfortable home, especially the cheap, uncomfortable, small sofa. But worst of all is the building’s thermal performance. Even my north-facing apartment becomes stiflingly hot in the summer months, to the point where fans and the MVHR system cannot provide adequate cooling. The corridors have south-facing floor-to-ceiling windows which turn these areas into veritable greenhouses, and the heat has nowhere to go but into the adjoining apartments. There’s no good reason why a modern development should have such issues with heat, even without full air conditioning. I’ll have to bear another summer here due to the pandemic, but I won’t be sticking around for a third. The building management, which is a real stand-out positive here, are aware of this issue and provided fans to numerous apartments, but I think they should explore more creative solutions.