About AA Homes & Housing

Please tell us what you like and dislike about this area:

This building is very well located in the centre of Croydon, East Croydon station is only a 5-minute walk away, and there are plenty of restaurants and shops on the high street which is also nearby. Sydenham road itself is however relatively quiet, as it’s mainly residential with a few offices. The streets could be cleaner though.

Please share one thing (or more) which you wish you had known before you moved in:

The flat itself is good quality, the only issue is with the heat interface unit which may require regular maintenance for the hot water to work reliably.

How has the building management responded to any problems or issues you have raised:

Maintenance takes time to fix issues unfortunately, and it is often necessary to chase via phone calls, although it got a little bit better recently. Some people are more helpful than others.

Please tell us what you like and dislike about this area:

We get all the shops we need and all within about a 10minute walk. Transport is amazing. Bin collection has its ups and downs, recently has been great. Have read a lot of news about violence attack on streets close by, I have personally been sexually harassed a few times around the area. Not much traffic noise only the occasional police and ambulance siren going off.

Please share one thing (or more) which you wish you had known before you moved in:

Bad security, had parcels ripped open and stolen before. Had a homeless person sleeping outside flat before. They don’t have proper gates. Walls are very thin. Problems in flat might take months to get solved.

How has the building management responded to any problems or issues you have raised:

They say they’ll get it sorted on a certain day but never turn up then it will take weeks to months to get it solved. Sometimes text messages will get ignored.

Design isn’t great, the living room window opens large but the bedroom window only opens a small amount.

Please tell us what you like and dislike about this area:

Boxpark is very close, lots of food choice, transport is great as very close to both Croydon stations. Parking is expensive. Bin collections aren’t very often, neighbours are untidy and not considerate. Traffic isn’t too bad considering we live on a one way street. Location is excellent, the size of the parking is poor if you’re looking at the size of the building.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I looked at reviews about this block before I moved in, there’s always something wrong. There is no customer service

How has the building management responded to any problems or issues you have raised:

Sometimes they answer the phone, sometimes they fob you off. Since being here for two years I’ve had a cooker issues, oven issues, heating and hot water issues several times

Please tell us what you like and dislike about this area:

It is 2 min away from both West Croydon and East Croydon. Very ethnically rich area. Much better than Shoreditch.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known that these places are residential and not offices!