The 6 Build to Rent operators rated highest in the UK

The 6 Build to Rent operators rated highest in the UK

We discover the six UK Build to Rent operators rated highest by their tenants. Verified reviews from HomeViews during 2020 reveal that these six BTR landlords scored above average on all four management-specific questions we ask.

Build to Rent is a growing sector in the UK. Figures for Q4 2019  showed that there were over 152,000 BTR homes either completed, under construction or in planning (BPF/Savills). So which Build to Rent operators are performing the best? Where should the industry turn for best practice?

2020 National Build to Rent Report

2020 build to rent report

The HomeViews 2020 National Build to Rent Report revealed the six BTR operators with the top scores across management and landlord questions. These covered the following:

  1. Would you recommend your landlord?
  2. Building Management score
  3. Customer Service score
  4. Repairs and Maintenance score

The report found that scores for recommending landlords were generally high for BTR developments, at 92%. The top six we’ve selected achieved a remarkable 96%. The 4.28 average Building Management score across the 84 developments surveyed was beaten by the top six, who achieved an average of 4.62.

Customer service averaged at 4.31 for all the developments but the top six achieved a score of 4.64. Lastly, repairs and maintenance was a crucial area for tenants that saw the average drop to 3.92. However, our six operators comfortably outperformed that with an average of 4.46.

6 highest-rated BTR operators in the UK

1. Dandara Living

Dandara Living

Number of Developments

4.83 Rating (based on 234 reviews)

Founded in 2016, Dandara Living is one of the UK’s leading designers, developers and operators of largescale Build-to-Rent property. Their aim is to have “uncompromising build standards, innovation and high quality specifications”. With over 5,800 apartments across the UK, they pride themselves on offering a wide range of amenities as well as great customer service. […]

Read more about Dandara Living

2. Allsop Letting and Management

Allsop Letting and Management

Number of Developments

4.65 Rating (based on 161 reviews)

This independent property consultancy strives to have a people focused approach. The success of Allsop has built up over 100 years’ experience in commercial and residential property consultancy, investment and also management. Developments The Forge in Newcastle, The Trilogy in Manchester, Duet in Manchester, Vox in Manchester and The Keel in Liverpool are all developments […]

Read more about Allsop Letting and Management

3. Urbanbubble


Number of Developments

4.58 Rating (based on 246 reviews)

Based in the heart of Manchester, Urbanbubble is the North West’s fastest-growing residential property management company. It currently manages  Build to Rent schemes across Bath, Birmingham, London and Leeds. In addition, it manages 1,500 rental apartments across Blackfriars, Deansgate Square’s West Tower, Anco&Co and Crescent. Urbanbubble developments Spring Wharf, The Slate Yard and West Tower […]

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4. Essential Living

Essential Living

Number of Developments

4.55 Rating (based on 224 reviews)

Essential Living is a Build to Rent property developer based in London. Its hallmarks are premium apartments in well-connected locations. Essential Living developments There are many Essential Living developments on HomeViews: Berkshire House in Maidenhead, Vantage Point in Archway, Islington, and Dressage Court in Bethnal Green. In addition, Union Wharf, Essential Living’s newest development is […]

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5. Way of Life

Way of Life

Number of Developments

4.39 Rating (based on 216 reviews)

Way of Life is a property management company based in London, UK, founded in 2017. It aims to deliver a high-quality service that exceeds the expectations of residents by “making the joys of Central Living a reality… without the compromise of space, style or service.” There are a number of Way of Life developments around […]

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6. Fizzy Living

Fizzy Living

Number of Developments

4.38 Rating (based on 1135 reviews)

Fizzy Living is a professional landlord on a mission to reinvent renting. Fizzy provides good quality homes for rent in secure buildings across London, and is committed to delivering exceptional five-star customer service throughout your tenancy. This developer is also pet-friendly too! Developments There are seven Fizzy developments in London – Fizzy Canning Town, Fizzy Epsom, Fizzy Poplar, Fizzy Stepney […]

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Pre-order your free copy of the HomeViews 2021 National Build to Rent Report for the most comprehensive insights gathered from the largest data set collated on the new build tenant experience to date.

HomeViews provides verified resident reviews of the UK’s housing developments and operators. We’re working with tenants, developers, landlords and the Government to recognise high performers and help to improve standards in the built environment.

Jan Moys
written by

Jan Moys

A copywriter and content specialist with over 13 years’ experience across arc... Read all

A copywriter and content specialist w... Read all