A Guide to Living in South East London

Please review your development:

The design of the flat is quite nice, the facilities are okay, common area is a bit shabby, pool table isn’t maintained. I’ve been here since 2021 and the building work has never stopped.. which is a drag because on a summer’s day if you want to have the balcony doors open, you’re greeted with the sounds of saws, drills and building work soot.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew when the building work would be finished, I thought they were nearing completion after ~ 3 years and then they’ve started a new project to replace cladding on all the buildings that have just been built.

How has the building management responded to any problems or issues you have raised:

I have had a broken window for close to two years, and it’s still not been replaced. Building Management is super slow and there’s no way of escalating anything further.

Please review your development:

Attractive brick buildings, attractive bathrooms, average kitchens, nice shops and delis emerging in the area and in the development. Security improvement would be good – namely, having patrols as some undesirables often try and snatch phones or shop lift openly.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how totally unprofessional and basically dangerous L&Q is as an organisation.

What is the best feature of your home:

The design of my flat is very pleasing. The management is appalling.

Con:
Traffic noise

Please review your development:

Pro:
Nice, fresh, smells nice, nice gym

Con:
I’ve had issues w my property that I’ve reported to management in dec (it’s now February) and they still havent been addressed. In my case, my bathroom smells so bad bc of drainage issues.

Another con is that they are marketing a room that you can rent for private events. It looks nice but costs 50 pounds per hour (?!) to rent. That is crazy

Please share one thing (or more) which you wish you had known before you moved in:

You can’t head any neighbors, which is great considering how big the building is and how many people live there

How has the building management responded to any problems or issues you have raised:

Yes but it takes a very long time for them to fix.

Please review your development:

I was really excited when I first moved in, it all looked really great before getting past the surface. There are a lot of poor finishes on the apartment, paint around the light switches, vinyl floor already raising, which was just noted on the inventory, rather than fixed prior to us moving in. Just a real lack of care when getting to the final phase, especially in the bedroom too.

Furthermore, a poorly thought out set of choices on the furniture package, with a large round tv stand, that already has had a screw come out and a kitchen table that we had to reassemble due to it being built incorrectly and wobbling.

The radiator is extremely poor, it hardly heats up the room and you’d have to be spending a lot of money to heat the room up suitably. It’s got to the point we’d rather just use more blankets. We can see an issue with water drainage above the entrance, where stagnant water has been up there for a while now.

Our hobs not working correctly, which I have raised issues and sent evidence of to maintenance, still not seen anyone face to face, only emails.

Tap is far too high on the surface, which cause splash back all over the painted walls, which we will no doubt be charged for at the end of the tenancy.

No control over amenities, all done through holding company that start you on an arbitrary fee for the first 3 months, regardless of usage.

Location & property will be good for a year but having moved from a similar development in Manchester, we are definitely unsure about staying further. They had the potential to make this brilliant, by just taking a little bit more care on everything.

Please share one thing (or more) which you wish you had known before you moved in:

Amenities
Vinyl floor coming up
Overall finishes
Lack of care

How has the building management responded to any problems or issues you have raised:

Daniel on FOH was so nice when we moved in. When thinking specifically on incidents, we’ve only had back and forth over email from another member of the team with no resolution.