A Guide to Living in East London

Please review your development:

The building has a modern feel and everything seems well put together. When I compare there to the horror stories I hear about London’s rental market, I feel blessed. Emelie who basically runs the show on behalf of Fizzy is incredibly helpful. Always very communicative and caring. She has always ensured a solution is found to an issue even if these are things which aren’t technically on her side. In a way, this compensates for whenever we have to rely on L&Q to fix things. As far as I understood they run maintenance for whole block and are the most unreliable company I have ever seen. They delay or don’t show up to fix things most often than not. Basically, if something falls under Fizzy it will get sorted swiftly, if it’s L&Q…brace.

Please share one thing (or more) which you wish you had known before you moved in:

There’s a mosque being built right next to the building. It might scare you at first but I live on the third floor and work from home. It has never been an issue that couldn’t be solved by closing the windows. Apart from the scaffolding is less noisy than most pubs I’ve been to. However, I heard complaints from another tenant so take my opinion with a grain of salt.
The second thing is that I couldn’t return a piece of furniture. They furnish the place but if you want to not have a coffee table or an arm chair they can’t take it. It’s all or nothing. I must say I don’t recall if I learn about this just before move in or right after.

How has the building management responded to any problems or issues you have raised:

Emelie has always been quick to reply, transparent on who’s going to be fixing something and scheduling the work that needs to be done.

Please review your development:

Nice building, nice development, nice flats. Design, facilities, building management and property management are all very good. Everything works, everything is easy to use and it is a very quiet development. I would recommend living here to anyone without doubt.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known that the local tesco closes at 11.

How has the building management responded to any problems or issues you have raised:

the building management responded very quickly to any problems or issues I raised

Some of the less convenient aspects include the fact that the South Quay area and most of Isle of Dogs is often littered, the DLR can be heard and felt as it’s nearby, and almost everything in the area is very new, and there are tons of high rise buildings, so it’s not so rich in character. The neighborhood doesn’t have much in the way of cute shops or pubs.

Please review your development:

We are so grateful to have found a welcoming space that met all our needs after moving to London from a different country and facing weeks of an exhausting and frustrating search for a new home.

Emilia Dejka-Lopes’s amazing support and warm welcome from the first moment has been instrumental in this. As our Leasing Associate, Emilia has gone above and beyond to make our move as smooth as possible. She was incredibly kind and patient throughout our search for the perfect apartment in terms of layout and light, and she always has a smile and a warm presence, as well as resourceful solutions for every challenge we’ve faced, including those unrelated to the development. She’s offered guidance about every detail and been gracious and patient while we learn how everything works here. When I shared with Emilia there was a problem with the activation of our wifi with Hyperoptic and we were made to wait for five days for the first available visit by an engineer (Hyperoptic related, nothing to do with Sailmakers), because she knew I work from home, she came to the rescue and offered to arrange an alternative working space for me in the meantime.

The maintenance crew has also been amazing, with Dean and Orlando addressing and solving any issues speedily and efficiently.

The building is well maintained and has a gym with amazing views, as well as other amenities that are always clean and welcoming, including a guest lounge, coworking space and a dining room that can be rented for private parties. Design is lovely, kitchen appliances are really good quality, and it’s amazing to have the flexibility of requesting furnished or unfurnished flats. There is a separate utility closet, and we very much appreciate not having the washer/dryer in the kitchen. And it’s pet friendly, which was essential for us.

Sound insulation between flats is really good and energy efficiency is fantastic.

Thank you Emilia and Sailmakers team for making us feel welcome and offering us such a lovely living space.

Please share one thing (or more) which you wish you had known before you moved in:

I think the team was quite informative and transparent in terms of the information they shared prior to moving in, so there have been no big surprises.

There are a couple of things in terms of noise which probably wouldn’t bother the vast majority of people, though being quite sensitive it’s taken me a while to get used to the sounds and vibrations of the nearby DLR, and of ventilation and heating/cooling systems in the building (they are not noisy by objective standards or in comparison to other new buildings).

At the same time, I really appreciate that sound insulation between flats is amazing, and other than occasional sounds of steps, we can’t hear any noise from neighbors (no voices, sounds of pets, music or TV sounds).

How has the building management responded to any problems or issues you have raised:

The building management has responded promptly and efficiently to all issues raised, the team is incredibly responsive and Emilia especially has been so kind and helpful.

Please review your development:

The development is well designed, with great amenities and areas for engagement between tenants.

The staff were always very helpful in dealing with issues or queries, and I had a great overall experience.

Tenant events were fun (especially the art one!) and my overall experience was really great.

Please share one thing (or more) which you wish you had known before you moved in:

The facilities and service exceeded my expectations

How has the building management responded to any problems or issues you have raised:

Very quick and efficient. No issues or delays. The maintenance staff (Dean especially) was really helpful.